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Brookstone Retirement Center in Lexington, NC

Brookstone Retirement Center is an assisted living community in Lexington, NC.

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Brookstone Retirement Center in Lexington, NC

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Brookstone Retirement Center

2968 Old Salisbury Road, Lexington, NC 27295

For more information about senior living options: (866) 208-4318

2.6 from 29 reviews
5 stars
7
4 stars
4
3 stars
3
2 stars
1
1 stars
14

Overall Review of Brookstone Retirement Center

caveat 6 reviews mention this

Cleanliness and pests are divisive

Some residents and families report serious cleanliness issues, including pests and unpleasant conditions.

A recurring concern in the reviews is cleanliness, with multiple mentions of pests like roaches, bed bugs, and ants. Other comments describe unsanitary conditions such as strong odors, soiled linens, and generally unclean surroundings. A smaller set of reviews contradicts that, saying the facility appeared relatively clean, with no unpleasant smell during a visit, and that a room looked standard. Overall, cleanliness shows up as a major swing factor between reviewers.

caveat 5 reviews mention this

Care and medication follow-through questioned

Several reviews raise concerns about consistent care and medication management.

Some reviews describe missed or poorly handled care details, including medications reportedly left out or ending up in improper places. Others mention residents not receiving the level of attention they need, or staff not helping with basic routines like bathing and changing clothes. Medication handling is also a concern in at least one detailed account, including a report of a medication decision leading to a medical emergency. At the same time, other reviewers describe attentive caregiving and a comfortable experience, making this theme mixed but serious where it appears.

common 6 reviews mention this

Staff attitude stands out

Many reviewers describe staff members as welcoming, caring, and helpful.

A clear portion of reviews highlight the staff’s demeanor—welcoming to families and responsive to residents. Several comments describe caring, attentive caregiving, and at least one review emphasizes respect and feeling that the memory care team goes beyond basic duties. There are also reviews that note friendliness during visits and that staff seemed engaged with residents. However, other reviews say care varies by staff member, so the tone isn’t unanimous.

common 3 reviews mention this

Dining quality gets mixed feedback

Residents and families mention both positive and negative dining experiences.

Some reviewers say the meals were delicious and tasty, and one mentions meals being of very good quality and sanitary. Others give a strongly negative take, saying the food was unpleasant and portions were small. Because dining shows up as both a strong positive and a direct complaint, it reads as inconsistent across reviews.

caveat 3 reviews mention this

Memory care treatment is both praised and criticized

Memory care is highlighted with both supportive experiences and serious concerns.

One review praises the memory care team for treating a loved one with respect and care and for helping her feel safe and secure. Other comments reference an Alzheimer’s unit and describe it as having issues, including pests in the Alzheimer’s dining or sitting area. Another reviewer notes there is a separate Alzheimer’s unit and says staff there were caring and attentive. Taken together, the reviews portray memory care as a clear point of difference between positive and negative experiences.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 115 resident community capacity 115 resident community capacity

Types of Care

  • Assisted Living Assisted Living
  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beautician on-site Beautician on-site
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Financial aid Financial aid
  • Financing advice Financing advice
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Home sale assistance Home sale assistance
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • VA Benefits Consultation VA Benefits Consultation
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Hospice care Hospice care
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Physical therapy Physical therapy
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Activities off-site Activities off-site
  • Arts and crafts Arts and crafts
  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Languages Spoken

  • English English

Nearby Places of Interest

Restaurants

  • Bojangles' Famous Chicken 'n Biscuits (10.3 miles)
  • Ivan's (11.5 miles)
  • Steven's Restaurant (12.5 miles)
  • Morgan Ridge Railwalk Brewery & Eatery (13 miles)
  • Monterey Mexican Restaurant (13.1 miles)
  • Romano's Italian Cuisine (13.1 miles)
  • Dj's (13.2 miles)

Physicians

  • North Davidson Center for Family Health (12.4 miles)
  • Eye Associates Of Rowan (13 miles)
  • Trinity Medical Care (13.5 miles)
  • Daymark Recovery Services (13.8 miles)
  • RowMed Orthopedic (14.6 miles)
  • Piedmont Neurosurgery & Spine (15.1 miles)
  • Piedmont Interventional Pain Care (15.1 miles)

Transportation

  • Amtrak (13.2 miles)

Pharmacies

  • Price Pharmacy (13.5 miles)
  • Walgreens (13.6 miles)
  • CVS Pharmacy (13.6 miles)
  • Cannon Pharmacy Salisbury (14.9 miles)
  • Price Pharmacy (15.4 miles)
  • South Park Family Pharmacy (16.8 miles)
  • CVS Pharmacy (18.1 miles)

Cafes

  • Starbucks (15.4 miles)
  • Starbucks (18.1 miles)
  • Starbucks (18.8 miles)
  • Starbucks (19.6 miles)
  • Krankies Coffee (20.8 miles)
  • Panera Bread (24.7 miles)

Theaters

  • AMC Hanes 12 (18.6 miles)

Places of Worship

  • St John's Lutheran School (18.7 miles)
  • Sawyersville Wesleyan Church (22.6 miles)
  • Immaculate Heart of Mary Catholic Church (22.6 miles)
  • Baptist State Convention Of NC (22.7 miles)
  • South Plainfield Friends Meeting (24.5 miles)

Parks

  • Union Cross Park (19.1 miles)
  • Miller Park (19.8 miles)
  • Salem Lake Trail (21.1 miles)

Hospitals

  • WFBH Ardmore Tower (20.1 miles)
  • Wake Forest Univ Bapt Med Center (20.6 miles)
  • Bethany Cardiology (24.2 miles)

Frequently Asked Questions

Where is Brookstone Retirement Center?

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