Brookstone Retirement Center, LLC in Lexington, NC
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2968 Old Salisbury Rd, Lexington, NC 27295
For more information about senior living options: (844) 490-3973
They note that memory care staff truly care for residents, treating them with respect and love, and going beyond their job descriptions to keep them safe and secure. They rate the staff highly, praising their kindness, the cleanliness of the facility, and the helpfulness of the team. They describe Brookstone as a family-like environment where staff treat everyone like family and warmly welcome families, vendors, and guests. They report the facility is clean and well-kept, with friendly, approachable staff. They acknowledge that some staff members are really good.
Brookstone Lexington, NC is a very bad place. They cannot help with Skype calls. This is the worst place ever; they do not take care of their patients and the facility is infested with roaches. The facility is infested with bugs; residents are not treated fairly; cleanliness is lacking. The staff failed to supervise medications, leaving medications misplaced and residents with dirty nails and soiled linens. A doctor prescribed estrogen that caused blood clots, nearly killing the patient. A 30-day notice was issued for the patient to find another facility. They hire drug addicts to care for residents, and complaints are ignored. The facility is unsanitary and nasty; bed bugs and roaches; soiled diapers in the dining room; some PCAs are mean and rude. Office staff are rude and condescending; residents are treated as numbers; some med techs refuse to give prescribed medicines.Brookstone Retirement Center in Lexington is best suited for families that value a small, family-owned atmosphere and want a memory-care focused environment where certain staff members demonstrate genuine, person-centered care. The positive experiences tend to cluster around the memory-care team, with residents reportedly treated with respect and kindness, and with memory-care staff who go beyond the minimum to keep residents feeling safe and secure. For families who prioritize a warm, home-like setting and proximity to loved ones for regular visits, Brookstone can feel approachable and relational rather than corporate.
On the other hand, this community is not ideal for families whose loved ones require consistently flawless operations, strict infection control, and zero tolerance for lapses in care. Alternatives deserve serious consideration for those who demand transparent, proactive communication, reliable medication administration, and a facility that demonstrates uniform excellence across shifts. Repeated concerns about pests, odors, and cleanliness, coupled with reports of mismanaged medications and neglectful or unresponsive office staff, signal a risk profile that many families will find unacceptable, especially for residents with higher medical or behavioral needs.
The strongest positives are rooted in the memory-care niche and the personalized approach some staff show. In those settings, residents have reportedly felt safe, secure, and well cared for, with care teams that remember preferences and routines. The facility's family-owned character is perceived as a differentiator, suggesting a level of accountability and personal stewardship often missing in larger operators. When visits reveal clean areas and a welcoming environment, Brookstone demonstrates what a smaller, personally run operation can achieve in terms of resident dignity and engagement.
Yet the most troubling threads run through many reviews: infestation and cleanliness concerns, inconsistent care quality, and burdensome operational gaps. Allegations of roaches or bed bugs, lingering odors, and soiled linens in some units shout loudly about basic sanitary standards not being consistently met. Medication handling is a recurring flashpoint, with accounts of pills misplaced or not administered as prescribed. Reports of rude or indifferent staff, office communications that feel unsympathetic or unresponsive, and even references to residents being treated as numbers rather than people all undermine trust. The most alarming claims touch on family notification practices and urgent care decisions, including notices given to families only after significant events.
These pros and cons interact in a way that shapes real-world decisions. For families prioritizing memory-care warmth and a non-corporate feel, Brookstone's caring staff and intimate atmosphere can offset some limitations, but only if concerns about pests, cleanliness, and consistent med administration are decisively addressed. For others, the downsides overwhelm the benefits: pests, odor, uneven staffing, and opaque communications erode safety and dignity and raise red flags about day-to-day reliability. The facility may function adequately for short stays or low-acuity needs, but long-term residency demands stability, predictable oversight, and transparent accountability that Brookstone has struggled to demonstrate consistently.
The practical path forward is clear. Prospective buyers should schedule rigorous tours with a focused checklist: current pest control records and recent inspection findings; exact medication administration protocols and who supervises pharmacy should be documented; staffing patterns and turnover rates across shifts; evidence of proactive family communication, including timely updates and notification policies; dining and housekeeping standards on the unit floor; and direct conversations with current residents or families about day-to-day experiences. If the memory-care team can articulate clear, verifiable improvements and invite ongoing oversight, Brookstone may serve as a viable option for the right family. If not, expanding the search to other locally available facilities with stronger cleanliness metrics, steadier staffing, and more consistent resident advocacy remains the prudent course.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Brookstone Retirement Center, LLC in Lexington, NC is a premier assisted living community that offers a comfortable and enriching environment for seniors. Our community is dedicated to providing exceptional care and support to residents who may require assistance with daily tasks or have specialized needs such as diabetic care.
At Brookstone Retirement Center, LLC, we understand the importance of spiritual well-being. That is why we offer devotional services off-site to ensure that our residents can continue practicing their faith and finding solace in their beliefs. We also provide indoor common areas where residents can socialize, relax, and engage in various activities together.
Our highly trained staff members are committed to creating an atmosphere that promotes independence, dignity, and quality of life for each resident. For individuals with diabetes, we offer specialized care services to help manage their condition effectively. Our staff members are knowledgeable about diabetes management techniques and will work closely with residents' healthcare providers to develop personalized care plans tailored to their specific needs.
In addition to our comprehensive care services, we believe in the importance of maintaining an active and engaging lifestyle. We organize devotional activities offsite where residents can participate in spiritual gatherings and connect with others who share similar beliefs.
At Brookstone Retirement Center, LLC, we prioritize the well-being of our residents above all else. With our range of amenities and dedicated staff members, you can rest assured that your loved ones will receive the highest level of care in a warm and inviting environment.
This part of Lexington, North Carolina offers a variety of amenities and services that may be appealing for seniors looking to settle in the area. With several dining options such as Bojangles' Famous Chicken 'n Biscuits and Romano's Italian Cuisine, as well as pharmacies like Walgreens and CVS nearby, residents have convenient access to essential goods and services. In terms of healthcare, there are reputable physicians and hospitals within a reasonable distance, including North Davidson Center for Family Health and Wake Forest Univ Bapt Med Center. Additionally, the presence of places of worship like Immaculate Heart of Mary Catholic Church and Baptist State Convention Of NC cater to spiritual needs. Overall, this area provides a mix of dining, healthcare, recreational options like parks and theaters, making it a well-rounded community for senior living.
Brookstone Retirement Center, LLC is located at 2968 Old Salisbury Rd, Lexington, NC 27295 in Davidson County, North Carolina
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