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2.7 from 29 reviews
5 stars
8
4 stars
3
3 stars
3
2 stars
1
1 stars
14
Overall Review of Brookstone Retirement Center, LLC
caveat5 reviews mention this
Care quality is reported uneven
Some families report serious concerns with care follow-through and medication handling.
While a few reviewers describe attentive caregiving, several others say they saw problems with medication administration and day-to-day follow-through. Residents are described as going without help they needed, and one reviewer reports a sequence of medical complications after staff decisions. Overall, the reviews suggest inconsistent experiences that can be difficult for families to manage.
caveat10 reviews mention this
Cleanliness and pests raise concerns
Multiple reviewers mention odors or pests affecting cleanliness.
Some residents and families describe the facility as clean and without unpleasant smells during visits. Others strongly disagree, mentioning roaches, bed bugs, bugs and ants, and persistent unpleasant odors. A few reviews also describe soiled items left in or near resident areas, reinforcing that cleanliness concerns were not isolated.
caveat9 reviews mention this
Staff warmth is mixed
Reviews describe a mix of kind, helpful staff and rude or neglectful interactions.
Several reviewers praise CNAs and other staff for compassion, cheerfulness, and helpfulness, and one family describes a reliable point of contact for reassurance. At the same time, other reviews describe mean or rude staff and office behavior that families say did not address their complaints. Some reviewers explicitly contrast good staff members with others who seem to care less.
caveat3 reviews mention this
Dining and shared spaces disappoint
Dining is a recurring complaint, with concerns about both food and shared areas.
Some families complain that meals are unappetizing or that residents do not receive enough assistance with care around mealtimes. Others mention hygiene issues connected to dining or sitting areas, including pests present there. Even when cleanliness is described positively, the dining-related comments include enough negative detail to stand out.
caveat2 reviews mention this
Communication support can be limiting
Families mention both good communication and practical barriers like video-calling help.
One reviewer credits a specific point of contact with making communication easier during a difficult period. Another family raises an objection about help with a Skype call, suggesting limitations with remote communication. Together, the reviews point to a mixed experience for families trying to stay involved.
common
Nearby medical and pharmacy options
Nearby medical and pharmacy options can be within reach for families.
The location is surrounded by healthcare and retail pharmacy options, including physician and pharmacy destinations in the nearby area. That can matter to families when coordinating appointments or prescriptions. Nearby choices include several restaurants as well, which may support outings.
How we summarize
We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Types of Care
Assisted Living
Amenities
Activities on-site
Devotional services off-site
Indoor common areas
Care Services
Ambulatory care
Diabetic care
Dining
Meals provided
Activities
Activities on-site
Devotional activities offsite
Nearby Places of Interest
This part of Lexington, North Carolina offers a variety of amenities and services that may be appealing for seniors looking to settle in the area. With several dining options such as Bojangles' Famous Chicken 'n Biscuits and Romano's Italian Cuisine, as well as pharmacies like Walgreens and CVS nearby, residents have convenient access to essential goods and services. In terms of healthcare, there are reputable physicians and hospitals within a reasonable distance, including North Davidson Center for Family Health and Wake Forest Univ Bapt Med Center. Additionally, the presence of places of worship like Immaculate Heart of Mary Catholic Church and Baptist State Convention Of NC cater to spiritual needs. Overall, this area provides a mix of dining, healthcare, recreational options like parks and theaters, making it a well-rounded community for senior living.
Restaurants
Bojangles' Famous Chicken 'n Biscuits (10.3 miles)
Ivan's (11.5 miles)
Steven's Restaurant (12.5 miles)
Morgan Ridge Railwalk Brewery & Eatery (13 miles)
Monterey Mexican Restaurant (13.1 miles)
Romano's Italian Cuisine (13.1 miles)
Dj's (13.2 miles)
Physicians
North Davidson Center for Family Health (12.4 miles)
Eye Associates Of Rowan (13 miles)
Trinity Medical Care (13.5 miles)
Daymark Recovery Services (13.8 miles)
RowMed Orthopedic (14.6 miles)
Piedmont Neurosurgery & Spine (15.1 miles)
Piedmont Interventional Pain Care (15.1 miles)
Transportation
Amtrak (13.2 miles)
Pharmacies
Price Pharmacy (13.5 miles)
Walgreens (13.6 miles)
CVS Pharmacy (13.6 miles)
Cannon Pharmacy Salisbury (14.9 miles)
Price Pharmacy (15.4 miles)
South Park Family Pharmacy (16.8 miles)
CVS Pharmacy (18.1 miles)
Cafes
Starbucks (15.4 miles)
Starbucks (18.1 miles)
Starbucks (18.8 miles)
Starbucks (19.6 miles)
Krankies Coffee (20.8 miles)
Panera Bread (24.7 miles)
Theaters
AMC Hanes 12 (18.6 miles)
Places of Worship
St John's Lutheran School (18.7 miles)
Sawyersville Wesleyan Church (22.6 miles)
Immaculate Heart of Mary Catholic Church (22.6 miles)
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Assisted Living
Activities on-site
Devotional services off-site
Indoor common areas
Ambulatory care
Diabetic care
Meals provided
Clean, well-maintained facility with friendly staff and engaging activities.
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