2920 Williams Rd, Greenville, NC 27834
To contact a resident: (252) 756-2242
For more information about senior living options: (866) 208-4318
Overall Review of Red Oak Manor Assisted Living
Pros
The reviewer thought it was a great place for his mother when she signed herself in.- The reviewer was glad to have moved his mother away from the facility.
Cons
The staff were very uncaring toward the patients.- A staff member was nasty and told a family they would have to wait until Monday to ask about admission.
- A family member fell and could hardly walk because no walker was provided for support.
- The reviewer would not recommend bringing family members to that facility.
- The mother contracted Covid-19 after being locked down away from family and visitors for several months.
- Staff did not answer or return calls, making it impossible to reach the resident.
- The management, especially owner Fallon, was terrible.
- The nurses were abysmal, and Brenda Barrett was failing to do her job.
- Ms Fallon is described as racist, and the place should be shut down.
Review
Red Oak Manor Assisted Living in Greenville, NC is best suited for families with extremely limited options who can tolerate inconsistent care and active family oversight. This community is not a good fit for anyone prioritizing dependable staffing, respectful treatment, and transparent communication. For most families seeking reliable daily support, stronger safety nets, and attentive management, alternatives should be seriously considered.
Among the limited positives, a couple of reviewers offered high marks, suggesting that at least in isolated moments some residents experienced satisfactory care or a decent environment. Those favorable notes, however, are vastly outweighed by the prevailing pattern of concern reflected in the bulk of reviews. The overall rating and the weight of firsthand accounts signal matters that go beyond minor hiccups, pointing to systemic issues rather than occasional lapses.
The core cons are hard to ignore. Staff are repeatedly described as uncaring, with specific reports of rude behavior and a lack of timely assistance. Families recount not only delayed responses but outright inattention to urgent needs, such as a resident who fell and did not receive a walker or adequate mobility support. Communication is frequently cited as broken: calls go unanswered, and family members struggle to reach staff to verify a loved one’s condition or well-being. Management receives equally harsh critique, including allegations of poor leadership and a proprietor who is portrayed as unsupportive or dismissive. Safety and basic day-to-day care appear compromised by these breakdowns, with repeated claims that meals, activities, and general routines do not meet basic expectations. The atmosphere described by reviewers includes frustration about mismanaged kitchens, inconsistent menus, and a sense that residents are not treated with dignity or priority.
These decisive negatives largely overpower any potential benefits. The few positives cannot compensate for ongoing concerns about safety, responsiveness, and respect. When a resident cannot rely on staff to respond promptly, when a fall occurs without appropriate aid, and when family members must continually chase status updates, the practical value of living there declines sharply. Even rumors of discriminatory behavior and vindictive management create an environment where trust between families, residents, and caregivers erodes. In short, the pros, whatever tiny bright spots exist, do not offset the central risks of neglect, miscommunication, and questionable governance.
For families weighing options, this community should be crossed off unless there is a compelling reason linked to extreme cost constraints or a need for immediate proximity and intense, hands-on family involvement. Alternatives are worth pursuing for anyone who expects consistent staffing, respectful treatment, clear accountability, and reliable routines. Look for facilities with transparent leadership, verifiable staffing ratios, and documented complaint-resolution processes. Seek places with positive independent references, consistent staffing patterns, and meals and activities that align with resident preferences and posted plans.
Practical steps to evaluate any potential move include requesting a face-to-face tour during a typical shift to observe interactions between staff and residents, noting how questions are answered and how quickly assistance is provided. Ask for the current staff-to-resident ratio and recent turnover data, and request a sample daily schedule that shows meals, activities, and care checks. Examine recent state inspection reports and any corrective action plans to gauge ongoing accountability. Speak with multiple residents and family members about communication channels, emergency response times, and how care plans are updated. If these checks raise red flags, redirect toward facilities with demonstrated commitment to safety, dignity, and dependable care, where leadership is accessible, and where the everyday reality matches the promised standard.
Assisted Living
Activities on-site
Devotional services off-site
Indoor common areas
Ambulatory care
Diabetic care
Meals provided
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