323 Clifton St # 9, Greenville, NC 27858
For more information about senior living options: (844) 490-3973
There were a few good caregivers. East Carolina Home Care indicated during vetting that it could handle the contract requirements. On at least some occasions, shifts were covered by the company.
The company failed to schedule a caregiver for the first shift; no one showed up. The majority of caregivers were substandard, unprofessional, and lazy, including sleeping on the job. The company did not address the lack of staff professionalism; poor service and lax behavior continued. Management in the Rocky Mount office, including the administrator and nurse, were unconcerned about ongoing staffing issues. The nurse in charge refused to cover a contracted shift and directed the caller to inform the owner to cover it. Management offered excuses rather than resolving the issues. The reviewer implies the company has a history of serving government-funded clients, suggesting a problematic pattern. The self-paid contract did not prompt satisfactory performance or adherence to contract requirements when supervised. The reviewer does not recommend East Carolina Home Care for caregiver services. The reviewer believes the company would slack off without oversight and would resist taxpayer funding.The experience with East Carolina Home Care began with the family's hope that they could provide reliable support for my 88-year-old father and possibly my 87-year-old mother. During the vetting process, the company assured us that they would be able to handle the requirements of our family's contract. Based on those assurances, I decided to hire them, trusting that their staff and systems would meet the needs of our aging parents.
The first day proved to be a troubling start. A caregiver was scheduled for a shift, but no one showed up. There was a scramble to cover the vacancy, and it wasn't until late in the day that the shift was finally filled. While there were a few good caregivers, the majority proved to be substandard, unprofessional, and lazy, with some even sleeping on the job. This pattern of inadequate staffing and careless behavior continued, and the company failed to address these issues in any meaningful way. The service we received deteriorated over time, despite occasional competent caregivers.
From the outset, the administrator and the nurse in charge at the Rocky Mount office made it clear they were unconcerned about the ongoing staffing issues related to our contract. I repeatedly observed a lack of urgency and accountability from management when problems were raised. The nurse in charge was so blatant in her disregard for our contract requirements that she instructed me to contact the owner, Mr. Schwartz, and to tell him to come and cover a contracted shift - she refused to do so herself. Whenever I spoke with anyone in management, I received excuses instead of substantive solutions or reassurances that the issues would be resolved.
The company's stated history appears to include servicing clients who are covered by government-funded benefits. In contrast, our contract was self-paid, with reimbursement from an insurance company. This distinction seems to matter in practice, as the reviewer notes a perception that East Carolina Home Care does not perform as well for clients who require close supervision and accountability from families who oversee the contract. The implication is that the company fares differently under government programs and self-paid arrangements when there is more oversight from clients.
This ongoing pattern suggested to me that the contract requirements - and the supervision they demand from families - were not being adequately met. The lack of consistent oversight and accountability from the management team contributed to subpar caregiver performance. It wasn't just about the individual caregivers; it was about the company culture and its willingness to address systemic staffing issues when they arise.
Ultimately, the experience led me to a firm conclusion: I do not recommend East Carolina Home Care for caregiver services. If it were possible, I would also seek to prevent them from receiving taxpayer dollars, because insufficient oversight appears to enable laxity and poor performance. The elderly deserve reliable, accountable care, and my experience with this company left me convinced that they are not equipped to provide that consistently.
In sum, despite a few competent caregivers, the overall service was marred by staffing shortages, unprofessional conduct, and management's persistent lack of responsiveness. The repeated excuses and the nurse's attempt to offload responsibility onto the owner underscored a broader problem: when oversight from clients is present, issues are noticed, but when oversight is minimal, the company's performance tends to slip. This combination made the arrangement untenable for the care needs of my aging parents.
East Carolina Home Care is an established assisted living community located in Greenville, North Carolina. We specialize in providing personalized care and assistance to individuals who require support with daily activities and healthcare needs. Our goal is to create a warm and inviting environment where residents can feel safe, comfortable, and cared for.
At East Carolina Home Care, we understand the importance of maintaining independence while also receiving the necessary support. Our dedicated staff members are trained to offer compassionate care tailored to meet the unique needs and preferences of each resident. Whether it's assistance with grooming, medication management, mobility support, or companionship, our team is available 24/7 to provide the help that our residents need.
The community features spacious and well-designed living spaces that are equipped with all the necessary amenities for a comfortable and enjoyable lifestyle. Residents have access to beautifully landscaped outdoor areas where they can relax or engage in social activities. We also offer a range of on-site activities and events designed to promote mental and physical well-being.
Additionally, East Carolina Home Care takes pride in its commitment to nutritious dining options. Our experienced chefs prepare delicious meals using fresh ingredients to ensure that residents receive balanced and flavorful meals every day.
We understand that every individual has different requirements when it comes to assisted living, which is why we encourage open communication between residents, their families, and our staff. This enables us to continually adapt our services according to changing needs and preferences.
Choosing a place for your loved one's assisted living needs is an important decision. At East Carolina Home Care in Greenville, NC, we strive to provide exceptional care in a supportive environment that feels like home. Contact us today for more information or to schedule a tour of our community.
East Carolina Home Care Greenville NC is located at 323 Clifton St # 9, Greenville, NC 27858 in Pitt County, North Carolina
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