The Villas at Deep River Plantation

Pros

• Martin is praised for going above and beyond to jump-start a car, test the battery, and show kindness and quick thinking.
• The front office team created a beautiful bouquet for a daughter's high school graduation.
• A maintenance staff member was friendly, efficient, and professional, keeping the property in top shape.
• The leasing staff are incredibly kind and helpful.
• The pool area is a nice feature of the community.
• The office staff are welcoming and prompt, and the community is well kept.
• Hope, McKenzie, and Noel are praised for keeping residents happy and engaged.
• Kenzie is consistently praised for being helpful and friendly, including during tours.

Cons

• The dog park is small and not well maintained, with leftover messes, dirt, and muddy spots.
• Pet waste stations have not been serviced regularly, with bags often missing and overflowing bins.
• Hidden fees like valet trash and sewer/water charges make the community more expensive than comparable properties.
• There is poor signage for visitors parking, leading to visitors' cars being towed.
• Some units are non-renovated and feel run-down compared with updated options.
• There are reports of mold, stained carpets, gaps between flooring, and even bed bugs in some apartments, raising health concerns.
• Maintenance and management issues include delays in lease processing, rushed signings, and poor communication after staffing changes.
• Promises to remediate issues (carpet stretching, mold treatment) were not fulfilled.
• The removal of a long-tenured, helpful staff member left residents feeling uncertain and the community less organized.
• The pool area is outdated and the water is often unbalanced, making it less enjoyable.

Review

Across a wide range of experiences, this community comes to life as a place where neighborliness and practical service can really shine, even as more complex challenges blur the lines between a comfortable home and a workplace with growing pains. Several residents singled out individuals who went above and beyond. Martin, for example, earned heartfelt thanks for stepping in to help jump-start a car when it wouldn't start, testing the battery, and discovering it was completely dead due to a faulty battery. The same sentiment of appreciation appeared again for the maintenance team, with a maintenance staff member stopping by to replace HVAC filters described as friendly, quick, and professional, and explicitly thanked as "Martin" for the good work. The front office team also earned praise for their thoughtfulness, notably for creating a beautiful bouquet of flowers for a daughter's high school graduation - an act that felt personal and deeply meaningful to the family.

In addition to individual acts of kindness, residents frequently highlighted the social and community-oriented aspects of living here. There have been numerous positive nods to the office staff, the maintenance crew, and the hospitality of the leasing team. Tours conducted by staff such as Kenzie left favorable impressions - she was described as wonderful, friendly, and knowledgeable, with multiple residents expressing confidence in her and in the team that includes Hope, McKenzie, and Noel, all praised for their dedication to resident happiness and engagement through events and daily assistance. The experience of moving and getting settled was often framed by these supportive interactions, with several reviewers recalling how helpful and welcoming everyone was during the process.

Yet the overall picture is mixed. Some reviews point to a comfortable, well-located community with strong amenities, safety, and a generally quiet atmosphere that many residents appreciate. The proximity to a greenway, well-kept grounds, and a variety of community outings contribute to a sense of belonging and ease. A recurring positive note is the presence of a strong, proactive front office and a team of maintenance professionals who are responsive and personable. The sense of community is reinforced by shared experiences - events like pool parties and food trucks help people connect, and many residents say they feel heard and supported by staff when issues arise.

On the flip side, several reviews reveal significant longstanding concerns. A common thread is the experience of a non-renovated unit, which some residents feel contributes to a sense of wear and tear compared to newer or updated units. Complaints about the pool - outdated facilities and inconsistent water balance - also appear, with color changes or cloudiness noted as detractors to enjoyment. Dog owners in particular voiced frustration: the dog park is described as small and poorly maintained, with leftover messes, dirt, muddy spots, and pet waste stations that often lack supplies or are not serviced regularly. The pointed takeaway for dog owners is clear: this may be a great place to live if you don't have a dog, but it can be a challenging fit for one.

There are darker and more specific warnings about management and maintenance practices. Some residents recount a series of red flags around leasing and move-in experiences, including delays with contract processing, concerns about smell and smoke in certain units, visible gaps between flooring and cabinetry that raise safety concerns for families with infants, and mold evident in bathrooms. Compounding these issues is a troubling note about pest problems - specifically bed bugs and silverfish - that have led to costly addendums and fears about ongoing exposure to pests, alongside disputes about who bears responsibility for remediation. The most troubling element for some is the sense that the leadership and communication have deteriorated: a former long-time property manager (Alicia Brake) was described as indispensable, and her departure left a leadership gap that some residents feel has not been adequately filled. There are also reports of unreturned calls from supervisors and a sense that issues with lease terms, work orders, and overall responsiveness have intensified since leadership changes.

Even practical logistics have sparked frustration. Visitors have encountered signage gaps that led to a car being towed, with one reviewer recounting a $340 tow and the lack of visible visitor parking signs or markings. The irony that this can happen in a place that prides itself on being walkable and welcoming speaks to a broader theme: clear, visible communication from management is crucial in avoiding costly, frustrating missteps. In addition, there are mentions of a new "trash guy" and ongoing concerns about landscaping and general upkeep around the property, which together shape a perception that some elements of the community are well-run while others are inconsistent or neglected.

For prospective residents weighing the decision, the message is nuanced. The property has undeniable strengths: a responsive, friendly team; a spirit of community supported by events and approachable maintenance staff; and a location that offers safety and convenience for many. The same community, however, also carries persistent challenges: older, non-renovated units with maintenance and safety concerns, ongoing pest issues, and management changes that have left some residents feeling underserved or unheard. The differences in experience often align with personal circumstances, particularly pet ownership and tolerance for fees and potential surprises in service delivery. If you don't have a dog and value a sense of community and approachable staff, this could be a viable place to settle, especially if you can secure a favorable rental rate. If you do have a dog or require meticulous, proactive property management and pest remediation, you may want to proceed with caution and gather as much documentation as possible before committing.

In the end, the community presents a mosaic of human moments - small acts of kindness that brighten days, collaborative and friendly staff who create welcoming experiences, and events that foster connection - interwoven with substantial concerns about unit quality, pest management, signage, and the consistency of leadership. The balance between warmth and frustration is visible in the many voices that speak to both the good you can find here and the work that remains to ensure that all residents feel equally supported, from the moment they tour the property through long-term tenancy.

Restaurants

• Chicken Salad Chick (1 miles)
• Salsarita's Fresh Mexican Grill (1 miles)
• Porterhouse Burger Company (1.1 miles)
• McAlister's Deli (1.1 miles)
• Chick-Fil-A (1.2 miles)
• Spare Time Greensboro (2.2 miles)
• Cook Out (2.4 miles)

Theaters

• Regal Palladium & IMAX (1 miles)
• AMC CLASSIC Greensboro 18 (3.7 miles)
• Regal Greensboro Grande & RPX (6.8 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.4 miles)
• Walmart Pharmacy (2.6 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.4 miles)
• Healthy House (3.6 miles)
• Walgreens (3.7 miles)

Cafes

• Panera Bread (1.3 miles)
• Starbucks (2.8 miles)
• Starbucks (4.5 miles)
• Caribou Coffee (7 miles)
• Starbucks (7.8 miles)
• Panera Bread (8.1 miles)
• Starbucks (8.3 miles)

Hospitals

• Bethany Cardiology (1.8 miles)
• Wake Forest Univ Bapt Med Center (17.8 miles)
• WFBH Ardmore Tower (18.4 miles)

Places of Worship

• Immaculate Heart of Mary Catholic Church (4 miles)
• Lindley Park Baptist Church (5.7 miles)
• Pinecroft Baptist Church (6 miles)
• Christ United Methodist Church (6.2 miles)
• South Plainfield Friends Meeting (17.9 miles)

Physicians

• Guilford Family Dentistry (4.2 miles)
• Eagle Family Medicine (5 miles)
• Greensboro Imaging (5.7 miles)
• Eagle Family Medicine At Triad (6 miles)
• Northwest Pediatrics (6.6 miles)
• Greensboro Orthopaedics (6.9 miles)
• Greensboro Orthopedics (7.1 miles)

Parks

• Union Cross Park (10.7 miles)
• Salem Lake Trail (14.2 miles)