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3.7 from 44 reviews
5 stars
28
4 stars
2
3 stars
0
2 stars
1
1 stars
13
Overall Review of Ezana's Scarlet Oaks
differentiator5 reviews mention this
Rehab therapy gets residents moving
Residents and families describe strong PT and rehab progress during their stay.
Several reviews mention physical therapy and rehab support that helped residents regain strength and movement. One reviewer said their family member did more in 9 days than they did at home, and another described getting up and walking in no time with therapy and nursing support. A longer rehab stay is also described as purposeful for rebuilding strength before returning home, and multiple reviewers credit the therapy and rehab teams with positive outcomes.
common4 reviews mention this
Activities help residents feel engaged
Residents describe activities that keep them busy and connected.
Reviews describe community involvement through scheduled activities and resident participation. Several residents mention enjoying puzzles, and others highlight group activities like bingo, including how seriously some residents take it. Veterans are also specifically recognized through an annual honoring event, and one resident describes ongoing faith-based involvement and support for other residents and families.
caveat2 reviews mention this
Meals draw mixed feedback
Some reviews say meal quality and variety fall short.
While many reviews focus on care and staff, a couple of residents cite problems with food. One reviewer said the meals had limited variety and were sometimes overcooked or under seasoned. Another negative review simply calls the food awful, including temperature issues like items being warm when they should be cold (and vice versa).
caveat3 reviews mention this
Cleanliness is a clear divide
Reviews are split on cleanliness and odors.
Some reviews describe the facility as clean with no unpleasant urine smell when walking in. At the same time, other reviewers report strong urine odors and dirty conditions, including concerns about how long residents are left in soiled areas. This contrast suggests cleanliness experiences may vary by unit, timing, and care staffing.
caveat2 reviews mention this
Communication by phone can frustrate
Call responsiveness and phone access come up as problems.
At least two reviews describe difficulty reaching someone by phone, including long hold times and being disconnected or asked to wait again. One reviewer also mentions trouble with a cordless phone being misplaced and delays in locating it, which they describe as unacceptable.
caveat2 reviews mention this
Daily care attention is inconsistent
Some reviews raise concerns about turning, toileting, and supervision.
A couple of negative reviews describe lapses in basic daily care and supervision. One reviewer says their loved one was not being turned and sat up in a chair as requested, and another reports residents being left wet for hours despite concerns being raised. These accounts focus on the day-to-day responsiveness needed for comfort and skin care.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
6 resident community capacity
Types of Care
Assisted Living
Board and Care Home
Amenities
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Care Services
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Scheduled daily activities
Nearby Places of Interest
This part of Eden, North Carolina offers a mix of both essential services and recreational opportunities for seniors. With several places of worship nearby, including God's Love Outreach Ministry and Axton Baptist Church, residents have access to spiritual support and community engagement. Additionally, there are various dining options such as Clarence's Steak & Seafood House and The Pick N Roll, as well as cafes like Third Bay Cafe for social gatherings with friends. Medical care is readily available with Martinsville Pediatrics and Carilion Clinic Family & Internal Medicine in close proximity. For convenience, pharmacies such as Martinsville Family Pharmacy and CVS Pharmacy are within a short drive. In terms of transportation, U-Haul Moving & Storage is nearby for any moving needs. Hospitals like Sovah Health offer quality healthcare services, while parks like Jack Dalton Park provide outdoor recreational activities. Overall, this area in Eden presents a well-rounded environment for seniors looking to settle down in a peaceful and supportive community.
Places of Worship
God's Love Outreach Ministry (7.5 miles)
Southern Baptist Convention (8.5 miles)
Axton Baptist Church (9.7 miles)
Fontaine Baptist Church (9.9 miles)
One Way Churches International (10.2 miles)
Martinsville Church of Truth (10.5 miles)
Galilean House of Worship-Gmbc (10.7 miles)
Restaurants
Subway (8.3 miles)
Clarence's Steak & Seafood House (8.3 miles)
Wild Magnolia (12.8 miles)
Burger King (12.9 miles)
Hardee's (13.1 miles)
The Pick N Roll (13.6 miles)
Chick-Fil-A (13.7 miles)
Physicians
Martinsville Pediatrics (12 miles)
Carilion Clinic Family & Internal Medicine - Martinsville (12 miles)
Carillion (12 miles)
Carilion Clinic Plastic and Reconstructive Surgery (12 miles)
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6 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Comprehensive care with 24/7 supervision, ADL support, medication management, and healthcare coordination.
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