3007 Dearborn Drive, Durham, NC 27704
For more information about senior living options: (844) 490-3973
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The company is committed to improving resident experiences. The staff are dedicated to serving senior residents with care. Management is focused on addressing residents' needs respectfully. There is potential for ongoing improvements that will enhance resident satisfaction.
The company employs an employee who is rude to senior citizens living in a senior apartment complex where she works. The employee's behavior is rude toward senior citizens. The people who run the company do not respond to complaints from callers. Overall, the company appears unresponsive to customer complaints.Star Home Services in Durham, NC is best suited for families who want to keep a close watch over care and are prepared to engage actively with the operation. This community may work for seniors with modest care needs who can benefit from personal, direct attention when staff are in good form, but who are willing to step in when concerns arise. The reality from the available feedback is that outcomes can vary significantly from one resident to the next, making proactive oversight essential rather than optional.
For families evaluating options, it is important to consider alternatives if consistent, respectful communication and reliable responsiveness are non-negotiables. The strongest warning from the limited reviews is that management and frontline staff may not always respond promptly to complaints, and that at least one employee has been described as rude toward senior residents. In settings like assisted living, where dignity, safety, and predictable service matter daily, the absence of a clear, trusted escalation path is a red flag. Prospective shoppers should contrast Star Home Services with other providers that demonstrate a documented, customer-facing process for addressing concerns and ensuring respectful treatment.
On the upside, there is a hint of positive experience in the form of a five-star rating from one reviewer. That signal, though isolated, suggests that when the staff culture aligns and interactions are smooth, residents can receive attentive, individualized care. A small operation can offer a more intimate environment and easier communication with management than larger chains, provided the staff turnover is low and supervisory oversight is consistent. Families who already know their loved one thrives on personal attention and who are willing to invest time in building a relationship with staff may see this as a potential benefit that offsets some of the cautionary notes.
The primary drawbacks, however, pose a meaningful challenge to the value proposition. The negative feedback centers on a rude employee serving senior residents and a leadership team that does not respond to complaints. In assisted living, such dynamics can erode trust and undermine safety, particularly for residents who rely on staff for help with daily tasks, reminders, and timely intervention. If management is unresponsive to concerns, small issues can escalate into persistent problems. The risk is not merely discomfort; it is the potential for miscommunication to lead to unmet needs and diminished quality of life for residents who depend on consistent, respectful care.
Whether the positives can offset these cons hinges on measurable, enforceable practices. The key is visible, accountable leadership that prioritizes resident dignity, with clear expectations for staff conduct and a reliable, documented complaint-resolution workflow. If Star Home Services demonstrates ongoing staff training, a transparent process for reporting and addressing incidents, regular resident check-ins, and timely follow-up from supervisors, the balance can tilt toward a workable arrangement for many families. Without those safeguards, the reported issues are likely to persist, and the perceived value of the community declines sharply.
Prospective buyers should approach with a concrete plan. Schedule a tour focused on real-time interactions between staff and residents, observe how greetings are exchanged, and note whether residents appear comfortable and engaged. Ask for specific examples of how complaints have been handled, who is responsible for follow-through, and what the escalation path looks like if concerns are not resolved. Request to see staff training materials and a copy of the resident handbook that outlines behavior expectations and safety protocols. Finally, seek references from current families who can share what a typical week looks like in terms of consistency and responsiveness. Star Home Services may offer a viable option for some, but only when oversight is rigorous and the risk of disrespectful conduct is demonstrably mitigated.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Raleigh-Durham International (12 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Star Home Services in Durham, NC is an exceptional board and care home that offers a warm and inviting environment for seniors in need of assistance with daily living activities. Our fully furnished facility provides a comfortable and homelike setting, where residents can relax and enjoy their retirement years.
At Star Home Services, we prioritize the well-being of our residents by providing a range of amenities to meet their needs. Our dining room serves delicious meals prepared with special dietary restrictions in mind. Housekeeping services ensure that our residents' living spaces are clean and tidy at all times. Additionally, our outdoor space and garden offer opportunities for relaxation and enjoyment of nature.
We understand the importance of maintaining connections with loved ones and the outside world, which is why we offer telephone access as well as Wi-Fi/high-speed internet connectivity throughout our community. This ensures that our residents can easily stay connected with family and friends or pursue personal interests online.
Our highly trained staff is dedicated to delivering personalized care services to each resident. We provide assistance with bathing, dressing, and transfers to ensure safety and comfort at all times. Coordination with health care providers guarantees that necessary medical attention is promptly arranged when needed. Furthermore, medication management ensures that medications are taken timely and accurately.
Transportation is made hassle-free for our residents, as we arrange transportation for medical appointments as well as doctors' visits. For those who have diabetes or special dietary requirements, we provide specialized diets to cater to their needs.
To keep our residents engaged and entertained, we schedule daily activities tailored to their interests. These activities help promote socialization among peers while ensuring a fulfilling lifestyle within our community.
Conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals , Star Home Services offers easy accessibility to various amenities within the surrounding area.
In summary, Star Home Services is an assisted living community that strives to provide individualized care in a comfortable setting. With our excellent amenities, personalized care services, and a wide range of nearby amenities, we offer a vibrant and supportive environment for seniors in Durham, NC.
Star Home Services is located at 3007 Dearborn Drive, Durham, NC 27704 in Durham County, North Carolina
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