1913 Haverford Street, Durham, NC 27705
For more information about senior living options: (866) 208-4318
Overall Review of Richardson Family Care Home Phase II
Pros
The staff are compassionate and genuinely care for their residents.- The facility is consistently clean and well maintained.
- The director is caring and patient, taking time to answer questions.
- Residents enjoy engaging activities and make new friends.
- Families have peace of mind knowing their loved ones are safe and well cared for.
- The meals are plentiful and thoughtfully provided, with snacks between meals.
- The facility has maintained a 100 percent sanitation rating.
- The community feels like family, with staff who treat residents with respect.
- The environment is safe, supportive, and welcoming for visits.
- Families report their loved ones are happier and more content since moving in.
Cons
The staff were described as having an attitude.- There were concerns about medication and doctor neglect/mismanagement.
- The price was noted as being three times higher than comparable facilities.
- The reviewer doubted the claim of a 100% grade A inspection rating, calling it unbelievable.
Review
Richardson Family Care Home Phase II is best suited for families seeking a small, home-like setting where the care team builds real relationships with residents. It works well for seniors who flourish with a predictable routine, hands-on supervision, and a community atmosphere that prioritizes safety and companionship over bustling campus life. Residents who are mainly independent with some assistance, including cognitive support, will find the environment supportive, as staff focus on daily activities, medication reminders, and social engagement. The option suits families who want transparent, personalized attention, where the director and caregivers know the resident's preferences and respond quickly to changes in mood, appetite, or mobility.
Those whose primary need is intensive medical oversight or memory care within a secure, campus-style setting may want to consider alternatives. Facilities with higher nurse-to-resident ratios, on-site physicians, or specialized dementia units can address more complex clinical demands or aggressive behaviors. If continuity of medical management and a broader range of on-site therapies are non-negotiable, Richardson Phase II should be weighed against larger operators whose infrastructures are designed for higher acuity.
From the vantage of families that prioritize character and consistency, Richardson Phase II offers several robust strengths. The environment tends to be clean, organized, and welcoming, with staff who demonstrate warmth and reliability in daily interactions. Medication administration appears to be handled with care and routine attention, and residents typically receive meals that are regular and satisfying, complemented by opportunities for social activities that foster friendships. The presence of a stable leadership team is noted as a reassurance, with managers who take health changes seriously and work to keep families informed and involved in the plan of care.
On the downside, no community is without friction, and Richardson Phase II is not an exception in this set. One reviewer flagged concerns about staff attitude and potential gaps in medication or doctor management. While such reports may be isolated, they remind families to probe concrete policies, how medications are tracked, how doctors’ orders are interpreted, and how concerns are escalated. Prospective residents should request sample care plans, verify how often staff turnover occurs, and observe how new residents are oriented into the routine to ensure consistency across shifts.
Despite these caveats, the positives often outweigh the drawbacks for a resident who values intimacy and attentiveness. The small, homelike scale reduces the risk of residents slipping through the cracks and makes supervision more tangible for families. Direct access to a personable management team means issues can be raised and resolved with less red tape, and the day-to-day life, meals, activities, and quiet lounges, tends to feel like a real community, not a monitored enclave. These dynamics can mitigate concerns about medical management when the facility demonstrates rigorous protocols and transparent communication.
Decision-makers should match expectations with Richardson Family Care Home Phase II’s profile: a cozy, caregiver-focused setting where relationships drive care and routines reinforce dignity. If that aligns with the priority, safety, connection, and a home-like atmosphere, this community can be a strong choice. If the need is expansive clinical services, a larger campus, or a dedicated memory-care wing, alternative options should be explored. The prudent next step is a thorough visit: tour the home, speak with the director, talk to current families, and review care plans and medication policies to confirm alignment with the loved one’s medical and personal needs.
4 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Raleigh-Durham International (13 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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