Five Oaks Manor in Concord, NC
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Information last verified:
413 Winecoff School Road, Concord, NC 28027
For more information about senior living options: (844) 490-3973
The staff are thorough, kind, and professional. The activities are fun and engaging. The CNAs are caring and treat residents like family. The nurses listen to patients and treat them with respect. The therapy team is excellent and motivating. The speech therapist Sarah is amazing. The dietitian Stephanie works closely with patients to accommodate preferences and communicates with families. The admissions staff, including Angela and Sara, are helpful and patient-centered. The driver Jonathan is kind and goes above and beyond for residents. The facility is clean and well-maintained, with renovations to the rehab floor enhancing the environment.
Reviewers described poor care of patients and poor communication, with short staffing and doctors visiting only once a week. A reviewer labeled the facility absolutely horrible, citing rude, unprofessional staff and calling for investigation and shutdown. Several reviews warned against sending loved ones there due to neglect and insufficient care. One account stated contacting the facility by phone was nearly impossible, with calls routed to static and a phone tree. There were claims that medications were withheld and residents sometimes went hours without water or food. A patient alleged being restrained by multiple nurses and accused of being drug-seeking by a nurse. The facility was described as dirty, with beds filthy and a pervasive odor of urine and feces. Some reviewers claimed administration cared more about money than residents’ welfare. Posts described chronic understaffing, especially at night and on weekends, leading to substandard care. A reviewer urged that the place should be shut down.Five Oaks Manor in Concord is best suited for families seeking a rehabilitation-focused environment where a large, engaged team delivers hands-on therapy and genuinely caring everyday support. The community shines when the goal is to regain function and return home, thanks to strong therapy departments, attentive nurses, and CNAs who treat residents with warmth. For loved ones who respond well to individualized attention, structured therapy plans, and a home-like atmosphere, Five Oaks can be a practical, even uplifting option during recovery or post-acute care.
Those who may want to consider alternatives are caregivers prioritizing unwavering day-to-day reliability and airtight communication. A recurring thread in the reviews is uneven staffing, especially on weekends and overnights, and inconsistent phone access, which can leave families feeling out of the loop. Some accounts describe delays in answering call bells, gaps in daily communication, and a perception that administrative processes and discharge planning could be more proactive. For residents requiring constant supervision, highly predictable routines, or aggressive medical oversight, these gaps can be meaningful enough to explore other facilities with more consistent staffing and clearer communication channels.
The main strengths reside in the rehab and therapy engine. Reviews consistently praise therapists for skill, encouragement, and noticeable progress, with patients walking out of therapy markedly stronger and more capable. Nursing staff are frequently described as attentive and respectful, and CNAs are lauded for their compassion and hands-on care. Several families highlight social workers and admissions staff who navigate transitions smoothly, easing the anxiety that accompanies hospital-to-rehab moves. The building’s recent refurbishments and a clean, welcoming environment add to the sense that Five Oaks understands the importance of a positive therapeutic milieu. When therapy is the priority, these pros can offset many concerns and deliver tangible recovery outcomes.
Yet the cons are not incidental. A significant portion of feedback centers on staffing insufficiency, which can translate into slow responses, limited time with each patient, and variability in the patient experience from shift to shift. There are also poignant accounts of alleged neglect, missed medications, and unsafe situations, including delays in assistance after calls for help and reports of infections or dehydration. A few reviews single out interactions with particular social services staff as problematic, underscoring how a single person’s behavior can color a family’s overall impression. The facility’s age and maintenance needs appear in some critiques as well, with families noting crowded or dated spaces and, at times, imperfect food or cleaning scenarios. Taken together, these issues create real risk for residents who depend on consistent oversight and reliable daily routines.
The key question for families is how the positives weigh against the negatives in light of a loved one’s specific needs. Five Oaks clearly offsets many concerns for residents focused on rehabilitation and recovery: the therapy team’s competence, the compassionate bedside care, and the supportive social-work infrastructure can drive meaningful improvements and a smoother transition back home. However, for seniors who require constant monitoring, fast, dependable communication, or highly consistent staffing, especially during evenings and weekends, these advantages may be eroded by the reported gaps. The decision hinges on risk tolerance and the individual’s care plan. If the plan emphasizes aggressive therapy, rapid progress, and a family willing to stay engaged with staff, Five Oaks can be a strong choice; if the plan requires unwavering day-to-day reliability and easy accessibility to administrators, alternatives warrant serious consideration.
In practical terms, a prospective family should approach Five Oaks with a plan to verify current conditions before committing. Request a detailed tour focusing on the rehab floor, speak with the therapy team about typical caseloads, and observe how aides and nurses interact with residents during peak hours. Ask to meet the DON or administrator and discuss discharge planning, nightly staffing levels, and the facility’s protocol for urgent calls and medication management. Inquire about concrete metrics: average response times to call bells, incident reporting processes, and recent survey outcomes or quality improvement initiatives. If possible, arrange a short-term rehab stay to experience first-hand how the team handles meals, mobility assistance, and communications with families.
The bottom line is clear: Five Oaks Manor delivers exceptional rehab-focused care and a notably caring milieu that can empower real recovery for many residents. That strength, however, sits alongside legitimate concerns about staffing consistency, communication reliability, and some safety-oriented reports. For families whose loved one’s needs center on high-quality therapy and genuine daily attentiveness, Five Oaks is a viable and often excellent fit. For those who cannot absorb variability in staffing, or who require highly predictable, round-the-clock oversight, it is prudent to compare with other options and to insist on transparent, current staffing and safety assurances before placing trust in long-term residence. A well-informed choice will align the care plan with the facility’s strengths while safeguarding against the risks surfaced in the reviews.
160 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Charlotte Douglas International (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Five Oaks Manor in Concord, NC is a skilled nursing facility that offers a range of care services for seniors in need of assistance with daily living activities. The community provides top-notch amenities to ensure the comfort and well-being of its residents.
The facility features air-conditioning throughout the building to maintain a comfortable temperature year-round. Residents can visit the on-site beauty salon to pamper themselves and stay looking their best. They can also enjoy their favorite shows and movies with cable or satellite TV in their rooms.
Transportation is made convenient with community-operated transportation services, including arrangements for non-medical transportation as well as transportation to doctors' appointments. A computer center allows residents to stay connected with loved ones and engage in online activities.
Devotional services off-site offer spiritual support for those who desire it, while a fully furnished dining room serves restaurant-style meals prepared by the staff. Special dietary restrictions are accommodated to cater to individual needs. A small library provides a quiet space for reading and relaxation.
Housekeeping services help keep residents' living spaces clean and neat, while private bathrooms offer added convenience and privacy. Indoor common areas provide opportunities for socializing and engaging in group activities, while outdoor spaces allow residents to enjoy nature and fresh air.
The fitness room encourages physical activity, while the wellness center promotes overall health and well-being. Wi-Fi/high-speed internet access enables residents to stay connected with friends and family digitally.
In terms of care services, Five Oaks Manor offers 24-hour call systems for immediate assistance if needed. Trained staff members provide round-the-clock supervision to ensure the safety of all residents. Assistance is available for activities of daily living, such as bathing, dressing, and transfers. The community also caters specifically to individuals with diabetes by providing specialized diets and diabetic care.
Medication management ensures that medications are properly administered according to each resident's specific needs. Mental wellness programs are in place to support emotional well-being, and transportation arrangements are available for any necessary medical appointments.
Residents can enjoy a variety of activities provided by the community, such as community-sponsored events, planned day trips, and resident-run activities. Fitness programs help promote physical health and mobility. Concierge services add an extra layer of convenience to residents' lives.
Five Oaks Manor is conveniently located near two parks, allowing residents to enjoy outdoor recreational activities. Additionally, pharmacies and physicians are in close proximity to provide easy access to medical services.
Overall, Five Oaks Manor offers a comfortable and supportive assisted living community that caters to the unique needs of its residents. With a range of amenities, care services, and activities, it strives to create a welcoming and enriching environment for seniors in Concord, NC.
This part of Concord, North Carolina offers a variety of amenities and services that may be appealing for seniors looking to settle in the area. With multiple physicians, pharmacies, and hospitals within close proximity, residents can easily access medical care and prescription medications. The presence of parks provides opportunities for outdoor recreation and relaxation, while public transportation options like the LYNX stations offer convenient travel options. Additionally, the selection of cafes and restaurants cater to different culinary preferences, ensuring enjoyable dining experiences. Places of worship are also available for spiritual fulfillment. Overall, this area provides a well-rounded environment for seniors seeking a comfortable and convenient lifestyle in Concord.
Five Oaks Manor is located at 413 Winecoff School Road, Concord, NC 28027 in Cabarrus County, North Carolina
Five Oaks Manor on seniors.fyi includes 13 photos including images showing interior, exercise equipment, windows, gym, living room, decor, trees, gardening, and more.
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Interior
Outdoors
Decor
Living Room
Building
Windows
Kitchen
Exterior
Exercise Equipment
Gym
Fitness
