Chosen Health Care Services - Charlotte

Pros

• Ms. Grace is amazing and ensures every student learns and completes the course.
• The administration at Chosen Health Care Institute is amazing, and students enjoy the CNA 1 course.
• Ms. Grace is the best and a great teacher.
• The instructors, including Dr. Avery and Ms. Grace, are wonderful and extremely knowledgeable.
• The CNA program is fast-paced, well-organized, and highly effective for passing the state exam.
• Ms. Grace brings experience as a former state tester/evaluator, helping students know what to expect on exam day.
• The Zoom sessions with Dr. Avery are informative and add valuable healthcare knowledge.
• The program emphasizes hands-on learning and thorough preparation for certification.
• The school is highly recommended for its quality and outcomes, with students passing certifications.
• The environment is friendly, supportive, and well-organized, with caring staff.

Cons

• The reviewer stated that the owner was rude and unprofessional, with attitude and disrespect, and that she didn't listen to what was asked.
• One reviewer claimed the medical building coding instructor lacked knowledge and could not teach the course, leading to a loss of money and education.
• Another reviewer described Miss Grace as very rude, judging them for medical vaccination issues, and noted that exam dates were not communicated.
• A reviewer criticized the customer service as bad and unable to provide good information.
• A reviewer called Ms. Grace unorganized and rude, saying she didn't know what she was doing and delayed classes.
• One reviewer claimed the institution duped them, with the instructor lacking knowledge and the owner becoming aggressive toward students.

Review

Chosen Health Care Institute and its CNA I program appear to leave a strong impression on many students and aspiring healthcare professionals who pass through its doors. Across numerous reviews, the program is described as fast-paced and compressed into a four-week format that emphasizes hands-on skill development along with classroom theory. Several commentators emphasize that the course integrates clinical hours within the four weeks, pairing practical training with lectures so students can translate what they're learning into real-world skill sets quickly. The overall tone from the bulk of the feedback is that the program is doable, efficient, and designed to prepare students for the CNA exam and for entry-level healthcare work.

A central pillar of the positive sentiment is the instructional team, especially Ms. Grace and Dr. Avery. Multiple reviews highlight Ms. Grace as a knowledgeable, thorough, and dedicated instructor who brings substantial real-world experience to the classroom. She is described as a former state tester/evaluator, which some students say gives her unique insight into what the state exam will demand and how to structure study and practice accordingly. Dr. Avery is frequently mentioned as a strong partner in delivering the curriculum, with praise for her Zoom sessions and the broader healthcare knowledge she shares with students. Several reviewers note that the combination of Ms. Grace's practical experience and Dr. Avery's instructional approach creates a robust learning environment where questions are welcomed and answered in depth.

The school's facilities and the structure of the programs also receive consistently favorable remarks. Students speak highly of hands-on opportunities, the on-site skills lab, and the integration of clinical hours into the course. The emphasis on practical, exam-focused preparation - especially for the CNA state exam - appears to help many students feel confident and ready when it's time to demonstrate their skills. Some reviewers also mention the supportive atmosphere created by the instructors and staff, with the impression that the team is genuinely invested in each student's success and prepared to go the extra mile to ensure understanding and readiness for certification.

Beyond CNA I, there are positive notes about other offerings. The phlebotomy program, in particular, receives strong endorsements for its content and outcomes. One reviewer notes successfully passing the National Healthcareer Association (NHA) certification and gaining valuable hands-on skills that were reinforced by the program and internship experience. The sense across these accounts is that the school's instructors emphasize practical competencies and prepare students to meet the expectations of certification bodies and employers alike.

Several students describe Chosen Health Care Institute as a place where instructors go beyond the basics to give students substantial, applicable knowledge. The sentiment toward the nursing-focused tracks is that the instructors use their background in state testing and clinical practice to provide insights that help learners know what to expect on the exams and in real healthcare settings. In many reviews, this depth of knowledge translates into a feeling of real preparedness, with graduates expressing confidence as they move toward job interviews or additional training.

Of course, no set of reviews would be complete without some criticisms. A subset of reviewers raises concerns about the administrative side of the operation. One review characterizes the owner, Miss Grace, as unprofessional and notes an encounter in which they felt spoken to with attitude. Another account describes aggressive behavior when addressing student concerns about education and refunds, reporting a sense of being dismissed or treated unfairly when disputes arose. These critiques are juxtaposed with the otherwise consistent praise for Grace's teaching, illustrating the multifaceted experiences people have when engaging with the institution and its leadership.

There are also mentions of communication issues that affected some students' experiences. A caller's experience with a staff member during enrollment was described as frustrating, with comments suggesting the representative did not seem fully prepared to answer questions and had to cut the call short. Separate reviews point to missed or late notifications about exam dates and scheduling changes, with some students feeling that information could have been communicated more clearly or more promptly. In a few instances, reviewers describe delays or changes in class schedules that extended beyond the initially advertised timeline, which contributed to a sense that administrative processes could be more organized.

Another area of concern cited by a smaller subset of reviewers involves more sensitive interpersonal aspects. One reviewer recounts a confrontation over medical conditions and vaccine status, describing a circumstance in which they felt judged and singled out within the classroom. While this perspective is not universal, it underscores the importance of ensuring a respectful, inclusive classroom and consistent communication from instructors in sensitive situations. Together with other administrative criticisms, this feedback points to opportunities for the school to reinforce student support and clear, empathetic communication.

Despite the occasional criticisms, many students left the program with strong endorsements of both the curriculum and the people who teach it. Several reviews explicitly call the school the best CNA program in North Carolina or describe it as a top choice for those seeking a concise, hands-on path to CNA certification, with supportive instructors who are invested in student success. The positive experiences emphasize clear learning outcomes, practical preparation for tests, and the sense that graduates emerge ready to enter healthcare settings or pursue further training with confidence.

In sum, the prevailing picture is one of a focused, results-oriented institution that delivers a compact, effective CNA I experience, backed by instructors with firsthand state testing and clinical experience. The program is praised for its fast pace, practical orientation, and the reassurance that students receive guidance tailored to passing the state exam. At the same time, prospective students should be aware of reported administrative hiccups - ranging from communication gaps to scheduling and billing concerns - and understand that individual experiences with leadership and staff can vary. For many, Chosen Health Care Institute represents a solid pathway into healthcare, with outstanding teaching from Ms. Grace and Dr. Avery and a clear emphasis on turning classroom time into certified, employable skills.

This part of Charlotte, North Carolina offers a variety of amenities and services that may appeal to seniors looking for a convenient and vibrant community. With numerous healthcare facilities such as Carolina Asthma & Allergy, Greater Carolinas Womens Center PA, and University Family Physicians nearby, there is easy access to medical care. Additionally, there are several pharmacies in the area including Walgreens and CVS Pharmacy for medication needs. In terms of dining options, there are fast food chains like Burger King and Chick-Fil-A, as well as local breweries and cafes for those looking for a more relaxed atmosphere. Transportation is readily available with LYNX stations located within a mile from the area. For leisure activities, there are theaters like AMC Concord Mills 24 and parks such as Fourth Ward Park and Little Sugar Creek Greenway for outdoor enjoyment. Overall, this area in Charlotte provides a mix of healthcare services, dining choices, transportation options, entertainment venues, and green spaces making it a potentially attractive location for seniors considering senior living.

Physicians

• Carolina Asthma & Allergy (0 miles)
• Greater Carolinas Womens Center PA (0.4 miles)
• Orthocarolina (1.6 miles)
• University Eye Associates (1.6 miles)
• University Family Physicians (2.8 miles)
• Charlotte Sports Medicine Institute PA (6 miles)
• Novant Health Lakeside Family (6 miles)

Restaurants

• Burger King (0.1 miles)
• Armored Cow Brewing (0.7 miles)
• Zaxby's (1 miles)
• Divine Barrel Brewing (4.4 miles)
• Haberdish (4.9 miles)
• Noda Bodega (4.9 miles)
• Chick-Fil-A (5.1 miles)

Pharmacies

• Walgreens (0.3 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (4.7 miles)
• CVS Pharmacy (4.9 miles)
• CVS Pharmacy (5.2 miles)
• Walgreens (5.8 miles)

Cafes

• Starbucks (1 miles)
• Starbucks (4 miles)
• Smelly Cat Cof (4.8 miles)
• Starbucks (5.8 miles)
• Hex Coffee (5.9 miles)
• Panera Bread (6.5 miles)
• Villanis Bakery (6.9 miles)

Transportation

• LYNX UNC Charlotte - Main Station (1 miles)
• LYNX University City Boulevard Station (1.2 miles)
• Sugar Creek Station (4.1 miles)
• Concord Regional Airport (JQF) (USA) (6.3 miles)

Theaters

• AMC Concord Mills 24 (4.9 miles)
• AMC Northlake 14 (6.4 miles)

Parks

• First Ward Park (7 miles)
• Fourth Ward Park (7.1 miles)
• Romare Bearden Park (7.4 miles)
• Little Sugar Creek Greenway (8 miles)
• Richard Barry Park (8 miles)
• Dorton Park (8.6 miles)
• Frank Liske Park (8.8 miles)

Places of Worship

• St John's Baptist Church (7.3 miles)
• First Baptist Of Charlotte: Family Life Center (7.5 miles)
• Covenant Presbyterian Church (8 miles)
• St Gabriels Catholic Church (9.7 miles)

Hospitals

• Novant Health Huntersville Medical Center (9.3 miles)