Homewatch CareGivers

Pros

• The caregivers start with small blocks of time and scale up to 24-hour care as needs grow.
• They embody experience, knowledge, attentiveness, and kindness, truly caring for clients.
• The care teams provide comfort to loved ones and give families peace of mind.
• They are extremely helpful and attentive, including handling long-term care insurance paperwork quickly.
• The aides deliver excellent, proactive help tailored to each situation.
• The caregivers are described as meeting the gold standard and the platinum standard - competent and compassionate.
• Office support is prompt and reliable, with responses within 24 hours.
• Caregivers show initiative and respond quickly to needs.
• The service is responsive and thorough, with clear communication from nursing and office staff.
• The staff are friendly, knowledgeable, and responsive; caregivers are kind and helpful.
• Bespoke caregiver assignments ensure a good fit between the client and caregiver.
• Families would highly recommend Homewatch CareGivers for short- and long-term care.

Cons

• Management, including nurses and the company director, appeared rigid and unwilling to be trained, hindering caregiver preparedness.
• There were numerous shifts that were unfilled.
• When a shift went unfilled, either a nurse or the director called to scold and blame the family.
• A caregiver spent up to two hours of each shift doing homework or talking on the phone.
• The caregiver reported she had been yelled at after being addressed for this behavior.
• The director called the client and tried to discipline them for the employee's behavior.
• The incidents continued until the director told the client she was being fired and gave 72 hours to find another service.
• The reviewer felt this was not the way to run a human service business.

Review

Homewatch CareGivers has been a steady, reassuring presence for families navigating the challenges of aging at home. Across many stories, caregivers and staff are described as calm, capable, and compassionate partners who bring not only hands-on assistance but genuine heart to the everyday realities of elder care. In every account, the overarching message is that these teams show up with kindness, respect, and a practical commitment to keeping loved ones safe, comfortable, and valued.

A recurring theme is the way care can begin in small steps and grow to more comprehensive support as needs evolve. Several families started with short, blocks of time and watched as those moments became more involved, eventually expanding to around-the-clock care when the situation required more help. The caregivers are consistently noted for their experience, knowledge, attentiveness, and warmth - so much so that loved ones come to trust them deeply. One mother, for example, reportedly loves her caregivers and feels great comfort knowing they're there to help - an intangible, hard-won peace of mind that comes from genuine rapport and dependable presence.

Administrative responsiveness stands out as a strong second pillar of satisfaction. In multiple reviews, office staff and coordinators are praised for their reliability in handling the paperwork and insurance-related requirements that can accompany long-term care. The sentiment is that responses come quickly and questions are answered with clarity, often within 24 hours. This level of accessibility is repeatedly highlighted as a relief for families juggling medical, legal, and financial considerations alongside day-to-day caregiving.

The care teams themselves are described as more than just competent - they embody a platinum standard of service. Not only do caregivers assist with medications, help with hearing aids and televisions, and provide vital reminders, but they also bring a human touch that supports independence and social engagement. For instance, brief daily visits that offer medication reminders and social interaction can make a meaningful difference in a senior's quality of life. Stories speak of caregivers who take initiative, tailor their approach to each person's needs, and form a rapport that makes the elderly feel seen and respected. The descriptions continually emphasize that these caregivers treat their role as more than a vocation; they see it as an avocation - an important calling.

The personal impact on families is profound. The testimonials mention how families regain peace of mind - whether a spouse can rest easier at night or a child can focus on daily responsibilities because trusted professionals are watching over a parent. Specific anecdotes include dedicated care for moms and dads through various stages of aging, including the end-of-life journey. In one deeply touching account, a caregiver named Mam offered gentle, reassuring presence during a difficult period at the end of life, with the support of Shonda, who listened to concerns and coordinated a compassionate plan. The emphasis is on compassionate, individualized care that respects dignity and comfort in the moment.

Across locations, the experience isn't limited to a single family or setting. The Cary, North Carolina office consistently receives praise for its team, with families noting the ease of communication, the ability to tailor care to changing needs, and the sense that caregivers are part of the family. The same sentiment extends to families who have used Homewatch for years in other states, including Illinois, where caregivers and coordinators were trusted to help with aging parents within the context of loved ones living in senior communities like Waltonwood. Hallmarks of these experiences include punctuality, professionalism, and a sincere commitment to matching the right caregiver to the right person.

Of course, no service is without its challenges. One review recounts a more difficult period where management, including the company director, appeared rigid and resistant to necessary training, and where shifts went unfilled. A caregiver reportedly spent time on personal tasks during shifts, leading to difficult conversations and, ultimately, the decision to transition away from that provider. This perspective serves as a cautionary note: while the overall impression is overwhelmingly positive, it's important for families to select caregivers thoughtfully, ask questions about training, and ensure strong, supportive leadership that aligns with the client's best interests.

Despite that outlier, the long-term experiences with Homewatch CareGivers of Cary and the broader Homewatch network are overwhelmingly favorable. Families recount years of care that are reliable, compassionate, and deeply reassuring. Caregivers are described as professional, punctual, and consistently proactive about safety, comfort, and the person-centered details that matter in daily life. The collective voice of these reviews is one of gratitude and strong recommendation: for families seeking trustworthy, empathetic, and responsive in-home care, Homewatch CareGivers has shown itself to be a partner you can rely on, time and again.

This part of Cary, North Carolina offers a convenient and diverse array of amenities for seniors looking to settle in the area. With multiple pharmacies such as Walgreens and CVS nearby, easy access to healthcare is readily available. There are also a variety of dining options ranging from casual eateries like City Barbeque and Chick-Fil-A to more upscale establishments like A'Verde Cocina + Tequila Bar. Places of worship like Christ the King Lutheran Church provide spiritual support, while medical facilities such as Internal Medicine and Pediatric Associates PA offer quality healthcare services. In addition, proximity to parks like Fred G. Bond Metro Park and Harmony Community Pool provide opportunities for outdoor recreation and relaxation. For entertainment, there are theaters like AMC DINE-IN Holly Springs 9 within reach. Transportation options such as rental car services and Raleigh-Durham International Airport ensure easy accessibility for travel needs. Overall, this part of Cary offers a well-rounded community with convenient amenities for seniors seeking a comfortable living environment.

Pharmacies

• Walgreens (0.3 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (5 miles)
• Walgreens (5 miles)
• CVS Pharmacy (5 miles)

Restaurants

• City Barbeque And Catering (0.6 miles)
• Woody’s Sports Tavern & Grill (1.7 miles)
• Big Easy (2.4 miles)
• Chick-Fil-A (2.5 miles)
• Carolina Ale House (2.6 miles)
• A'Verde Cocina + Tequila Bar (2.7 miles)
• Hickory Tavern (3.3 miles)

Places of Worship

• Christ the King Lutheran Church (1 miles)
• Pleasant Grove Baptist Church (10.2 miles)

Physicians

• Internal Medicine and Pediatric Associates PA (1.4 miles)
• Western Wake Pediatrics, PA (2 miles)
• Raleigh Neurology (3.7 miles)
• Family Dermatology (4.8 miles)
• Cary Skin Center (5 miles)
• MyEyeDr (5 miles)
• Wake Endoscopy Center (5.5 miles)

Hospitals

• WakeMed Cary Hospital (2 miles)
• UNC Specialty Women's Center at Rex (5.6 miles)
• Duke Raleigh Hospital (10.2 miles)

Cafes

• Starbucks (2.1 miles)
• Chanticleer Cafe & Bakery (2.2 miles)
• Starbucks (2.6 miles)
• Starbucks (7.1 miles)
• Starbucks (7.6 miles)
• Starbucks (7.8 miles)
• Panera Bread (8.2 miles)

Parks

• Fred G. Bond Metro Park (2.6 miles)
• Harmony Community Pool and Playground (5.2 miles)
• Method Road Park & Community Center (5.3 miles)
• Carolina Pines Dog Park (6.8 miles)
• Dorothea Dix Park (7.2 miles)
• Brookhaven Nature Park (8.1 miles)
• Chavis Park (8.7 miles)

Transportation

• CCO Concourse (6.8 miles)
• Hertz Rent A Car (6.9 miles)
• National Car Rental (7 miles)
• American Airlines (7.4 miles)
• Raleigh-Durham International Airport (RDU) (7.4 miles)
• RDU - Terminal 2 (7.5 miles)

Theaters

• AMC DINE-IN Holly Springs 9 (7.8 miles)
• Cinemark Raleigh NC (8.1 miles)
• Alamo Drafthouse Raleigh (10.1 miles)