1114 Montreat Road, Black Mountain, NC 28711
For more information about senior living options: (866) 208-4318
Overall Review of Nana's Assisted Living Facility
Pros
One reviewer calls it a great place.- The reviewer states that, from the owner down to the cook, they have done the best with her of any facility she has resided in.
Cons
It is described as the worst place, with no washer or dryer for residents for two months, forcing them to hand wash and hang clothes on the banister.- There are times without toilet paper and without hot water for showers.
- The food is terrible, with breakfast consisting of boiled egg and toast.
- The facility is behind on employees’ pay, and the owners are said not to care about the residents.
- It is called a real live Hell Hole, claiming a woman is a crook who should be shut down ASAP, and that residents are treated poorly with bare-minimum care.
- It is labeled a dump where no one should be allowed to live, featuring stained mattresses with broken springs and holes, slop for food, and residents dressed like homeless in rags.
Review
Nana’s Assisted Living Facility in Black Mountain is best suited for families operating under a tight budget who are willing to tolerate uneven service delivery in exchange for a low-cost, local option. The setting may appeal to residents who can endure basic, home-like surroundings that aren’t polished or upscale, provided there is ongoing personal attention from a small group of staff. This is not a turnkey care solution; it demands heavy family involvement, regular visits, meticulous verification of routines, and quick interventions when gaps appear.
Those with higher care needs or strong expectations around reliability should consider alternatives. If a resident requires consistent hot water, dependable housekeeping, dignified meals, and transparent staffing, this facility may fall short. Families unable or unwilling to invest time in frequent oversight, or those prioritizing safety and predictable operations, will likely want to look elsewhere. Prospective residents should also assess whether payment stability and staff morale are nonnegotiable; the current pattern of financial and operational concern raises red flags for anyone seeking peace of mind.
On the positive side, occasional notes of genuine care surface, suggesting that a few staff members or the owner can deliver hands-on attention when needed. One review credits the owner and the cook with doing their best for a resident, which signals that dedicated individuals can make a meaningful difference in the moment. Yet these moments are inconsistent, and they do not compensate for a cascade of persistent shortcomings that color the daily experience for most residents. When the broader pattern includes maintenance lapses and supply shortages, occasional kindness cannot offset the overall risk to comfort and dignity.
The most troubling themes center on basic livability and day-to-day reliability. Reports describe long stretches without essential amenities such as washers and dryers, leaving residents to manage laundry by hand. Frequent shortages of toilet paper and intermittent hot water for showers point to ongoing maintenance and supply failures. The dining experience is described by some as subpar, with meals that do not meet expectations for nourishment or presentation, and bedding conditions are cited as aged or in disrepair. Equally concerning are claims of missed pay to staff and allegations about the owner’s indifference to resident welfare, all of which erode trust and safety.
For families evaluating this community, a practical, action-focused tour is essential. Ask for a current, verifiable maintenance log and a clear plan for utility reliability, including hot water and laundry facilities. Request candid conversations with the administrator and direct care staff about staffing levels, turnover, and any recent pay or morale issues. Review a resident care plan for each individual, inspect room and mattress conditions, and taste-test the on-site meals or request sample menus. Speak with multiple residents and family members about daily routines, response times, and the quality of personal care. Confirm licensing, inspections, and any corrective actions, then compare all findings against nearby options with stronger reputations for consistency and accountability.
Ultimately, the landscape here favors families who can bear significant oversight and accept a potential mismatch between care intent and daily execution. For most families, other communities in the region with clearer quality controls, steadier staffing, and reliable basic services will deliver greater peace of mind. If Nana’s is under consideration, proceed with stringent expectations, written commitments, and a structured schedule for frequent review. The decision hinges on whether budget constraints can be paired with a robust oversight plan that prevents the worst-case scenarios described by reviewers.
49 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Asheville Regional (19 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
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