1114 Montreat Road, Black Mountain, NC 28711
For more information about senior living options: (844) 490-3973
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The reviewer described it as a great place. The staff, from the owner to the cook, have done the best for her compared with any other facility she has resided in.
The facility had no washer or dryer for two months, forcing residents to hand wash and hang clothes on the banister to dry. Toilet paper was sometimes unavailable. There was no hot water for showers at times. The food was terrible, including breakfasts of boiled eggs and toast, with some meals described as slop. The facility was behind on paying employees, with hours worked unpaid. The owners were described as not caring about the residents. The place was called a real hell hole or dump with horrible living conditions. Mattresses were stained with broken springs and large holes. Residents wore clothing described as rags or resembling homeless attire. The owner was labeled a crook and said to be shut down.The collection of comments paints a horrifying picture of a care facility that many critics believe is failing its residents on multiple, intertwined fronts. A central thread running through the most vehement accounts is a pervasive sense of neglect: basic necessities that should never be in question are routinely absent or unreliable, and the people paying to protect and care for residents' well-being appear to be falling far short of expectations.
Several reviewers describe living conditions that rival a crisis rather than a cared-for home. They allege that for months there was no access to a washer or dryer, forcing residents to wash their own clothes by hand and then drape them to dry on banisters. In parallel with this, there are repeated claims of essential supplies being in short supply or absent entirely - no toilet paper at times, and inconsistent hot water for showers. The environment described is not only uncomfortable but feels unsafe and unsanitary to those who wrote the reviews, with specifics like stained mattresses, broken springs, and mattresses with significant sunken areas mentioned as routine features rather than anomalies.
Food, according to the strongest criticisms, is another area of serious concern. Reviewers describe meals as unpalatable or unfit for nourishment, using terms like "slop" to characterize what is served, and call out breakfasts consisting of boiled eggs and toast. The overall impression is that meals are not just unappealing but insufficient in both variety and quality to meet the basic needs of residents, which compounds the sense of a facility that is not prioritizing the health and comfort of those who rely on it.
Beyond the physical living conditions and dietary issues, there is a recurring alarm about how staff and management are treated - and how they respond. Several accounts allege financial strain and mismanagement, including claims that staff hours have gone unpaid and that the owners owe payments to employees. One reviewer explicitly states they have not been paid for hours worked, painting a picture of a workplace environment where respect and fair compensation are not guaranteed. These claims add a layer of fear and frustration to the overarching critique, suggesting systemic problems that extend into daily operations rather than isolated incidents.
The moral and ethical tone of the reviews is sharp as well. Phrases like "the owners DON'T care about the folks there," "a real live Hell Hole," and "a crook and should be shut down ASAP" reflect a strong belief that resident welfare is not only neglected but underserved by those who run the facility. The sentiment is that residents are kept at a bare minimum in terms of attention, resources, and dignity, to the point where their living conditions resemble something far less than a respectful, supportive care environment. Consequences of this perceived neglect appear in two dimensions: the residents' immediate comfort and safety, and the broader question of whether the facility is fulfilling its legal and ethical obligations to vulnerable individuals.
Amid the overwhelmingly negative assessments, there is at least one contrasting voice that tempers the uniform complaint with a more favorable view. A reviewer indicates that their daughter was moved to this facility and, from the perspective of that person's family member, the staff - from the owner to the cook - have done "the best with her" compared to other facilities she has resided in. That single perspective suggests that experiences can vary, even within the same place, and that not every individual's story aligns with the broader critique. Even so, this positive account sits alongside the more severe allegations, underscoring a complex and highly mixed picture for potential readers.
Taken together, the reviews convey a strong message of alarm and concern about the quality of care and daily life at the facility. The themes - persistent neglect of basic amenities, substandard food, unpaid wages, and a dismissive or uncaring management attitude - coexist with occasional glimmers of a more hopeful, albeit rare, personal experience. For families considering options for loved ones, the voices here advocate for caution, urging close inspection of living conditions, direct verification of staffing and payroll practices, and an in-depth assessment of how residents' dignity and needs are being prioritized on a daily basis.
49 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Asheville Regional (19 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Nana's Assisted Living Facility, a warm and inviting community nestled in the serene surroundings of Black Mountain, NC. Our facility is designed with comfort and convenience in mind, offering a range of amenities that cater to the needs of our residents. Enjoy the comforts of home with fully furnished living spaces, complete with cable or satellite TV and Wi-Fi/high-speed internet access to keep you connected.
Dining at Nana's is a delightful experience. Our restaurant-style dining room provides residents with wholesome meals tailored to individual dietary restrictions and preferences. Meal preparation and service are handled by our caring staff, ensuring that each resident enjoys delicious and nutritious options daily. Special dietary considerations are also accommodated, including diabetes-friendly choices.
At Nana's, we prioritize the health and well-being of our residents through comprehensive care services. Our dedicated team offers 24-hour supervision and assistance with activities of daily living, including bathing, dressing, transfers, and medication management. We also provide a mental wellness program to support emotional well-being alongside physical health.
Social engagement is an essential part of life at Nana's, with scheduled daily activities and resident-run programs that encourage participation and interaction among neighbors. Whether it’s joining a book club in our small library or enjoying the fresh air in our outdoor spaces or nearby parks, there’s always something happening.
For added convenience, we offer move-in coordination services to make transitions smooth for new residents. Housekeeping services ensure that every living space remains clean and comfortable without additional effort from our residents.
Located near cafes, parks, pharmacies, and healthcare providers ensures that everything you need is just moments away. At Nana's Assisted Living Facility in Black Mountain NC, we strive to create not just a place to live but a community where everyone feels valued and engaged in their golden years. Come experience the warmth of Nana’s family atmosphere today!
Nana's Assisted Living Facility is located at 1114 Montreat Road, Black Mountain, NC 28711 in Rutherford County, North Carolina
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