FirstLight Home Care of Asheville, NC

Pros

• The customers appreciated the outstanding customer service provided by the company.
• They found the staff to be very friendly and caring towards their patients.
• There was a commendable level of transparency from caregivers, with one caregiver openly discussing her background as a recovering addict.
• Most clients reported prompt communication and were generally satisfied with the resolutions to any hiccups experienced.
• The agency’s willingness to address concerns and send alternative caregivers was viewed positively.
• Families acknowledged that the company works hard to please both patients and their families.
• Clients felt reassured about some of the caregivers being kind and attentive during their interactions, even if there were occasional staffing issues.
• Overall, several reviewers expressed a willingness to recommend the agency to others despite minor setbacks in service delivery.

Cons

• The owner of the company was unprofessional and discussed personal issues, which affected the assessment experience negatively.
• The scheduled nurse failed to show up, leading to additional complications.
• There was a lack of available caregivers when care was supposed to start, causing significant inconvenience.
• Caregivers were consistently late to assignments and often not available until the last minute.
• A male caregiver made a female loved one feel unsafe, raising concerns for the family.
• The agency could not provide consistent caregivers throughout the duration of service.
• Due to poor service quality, they chose to discontinue using the company's services.
• Staffing issues may have persisted due to COVID-19, resulting in inconsistencies in care delivery.

Review

The experience with the home care agency described in the reviews reflects a stark contrast between a deeply troubling encounter and more favorable situations, highlighting the complexities of caregiver services. One reviewer detailed their dissatisfaction with the owner's unprofessional conduct during an assessment, noting that he disclosed personal struggles with alcoholism, which contributed to an overall uncomfortable environment. This initial impression was compounded by the absence of a promised nurse and subsequent disorganization regarding the staffing of caregivers. The situation escalated when no caregiver showed up on the first night without prior notice, forcing family members to reach out to the company for assistance, resulting in further frustration.

Despite assurances of immediate care availability, it soon became evident that finding qualified caregivers was problematic. The agency's inability to maintain consistent staff led to repeated delays and last-minute replacements. When a male caregiver arrived unexpectedly, this caused discomfort for both the patient and her family members, jeopardizing their sense of safety during a vulnerable time. Ultimately, these myriad issues culminated in the family's decision to discontinue using the company's services entirely—a choice born from repeated disappointments and a lackluster commitment to professional standards.

Contrasting sharply with this negative experience are accounts from other reviewers who praised different aspects of the same agency. These individuals relayed their positive interactions with staff members who demonstrated exceptional customer service skills and attentiveness. While they acknowledged some minor miscommunication at first, they felt that problems were swiftly resolved through effective communication and cooperation from company representatives. One particular caregiver’s disclosure about her recovery journey was viewed as commendable by one reviewer; however, it also sparked mixed feelings among family members—indicative of how sensitive topics can affect perceptions within caregiving dynamics.

Another recurring theme among positive reviews is an appreciation for friendliness and caring attitudes displayed by agency staff toward clients. Even when patients resisted care or had limited needs due to their personal circumstances, families noted that grocery trips and other requested tasks were completed competently despite occasional staffing shortages exacerbated by external factors like COVID-19. This indicates an admirable willingness from caregivers to provide meaningful support when possible.

Acknowledging issues surrounding staffing consistency emerged as another important aspect in evaluating this home care provider's performance. Several reviewers attributed these inconsistencies partly to broader challenges within healthcare systems at large during unprecedented times marked by pandemic-related disruptions. Yet despite occasional frustrations stemming from unreliable schedules or last-minute changes, many expressed that prompt communication helped alleviate potential conflicts and confusion when difficulties arose.

In summary, experiences with this home care agency vary widely among users; some encountered significant challenges impacting quality of care while others benefited from diligent efforts made by staff amid adversity. As discussions surrounding reforming eldercare services continue gaining traction across industries today, insights drawn from such contrasting perspectives can inform future evaluations—highlighting both areas needing improvement alongside commendable practices deserving recognition within caregiving frameworks moving forward.

Pharmacies

• Walgreens (0.3 miles)
• Genoa Healthcare (0.7 miles)
• Good Neighbor Pharmacy (1.1 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.5 miles)
• Ingles Market (3.7 miles)

Restaurants

• KFC (0.3 miles)
• Taco Bell (0.3 miles)
• UpCountry Brewing (0.8 miles)
• Rocky’s Hot Chicken Shack (1.2 miles)
• Smoky Park Supper Club (1.3 miles)
• River Duck (1.3 miles)
• Salvage Station (1.3 miles)

Cafes

• Starbucks (0.5 miles)
• BattleCat Coffee Bar (1.2 miles)
• Taco Billy (1.3 miles)
• Pollen (2 miles)
• Vortex Doughnuts (2.3 miles)
• High Five Coffee (2.4 miles)
• Green Sage Cafe Downtown (2.4 miles)

Physicians

• Julie Hanson, MET Practitioner (0.9 miles)
• Pisgah Institute (2 miles)
• The Eye Center (2.2 miles)
• Carolina Hand Surgery (2.4 miles)
• Dedman Karen MD (2.6 miles)
• Mission Weight Management Center - Sharon C Hathaway MD (2.6 miles)
• Jody S Harrison (2.7 miles)

Hospitals

• Highland Hospital (1.8 miles)
• Mission Hospital Operating Room (2.7 miles)
• Mission Childrens Hospital (4.8 miles)
• Mission St Joseph's (4.9 miles)

Parks

• Memorial Stadium (2.6 miles)

Places of Worship

• St Joan of Arc Roman Catholic Church (4.7 miles)
• St John's Episcopal Church (4.9 miles)