BrightStar Care of Asheville

Pros

• The caregivers Lauren, Lynette, and Pauline have been praised for their excellent assistance and willingness to help the client's mother with any needs.
• The agency has been responsive in resolving any issues the client had to their satisfaction.
• The quality of the caregivers provided by Brightstar Care has left a positive impression on the client, who is pleased with the level of care provided.
• Brightstar Care has made efforts to find caregivers who match well with the client's mother's personality, showing attentiveness to her preferences.
• The ability of Brightstar Care to provide extra necessary care at home has allowed the client's mother to stay in her preferred environment and receive support in tasks like household duties and transportation.
• Despite challenges outside of their control, such as turnover in caregivers, Brightstar Care has made earnest attempts to ensure a good match and meet the client's needs.

Cons

• The owner, Rhonda, lacks communication skills and fails to follow up on issues.
• Some caregivers have failed to show up or fulfill their responsibilities.
• There has been a lack of cleanliness and activities provided by the caregivers.
• The first scheduled appointment was missed and the service was not used again.

Review

Brightstar Care, a home care service provider, has been facing a significant challenge in terms of communication. The owner, Rhonda, has failed to provide any follow-up or consistent communication to address concerns. However, despite this issue, there are a few outstanding caregivers named Lauren, Lynette, and Pauline who have been working with one reviewer's mother and have demonstrated exceptional dedication and support. These caregivers go above and beyond their responsibilities to assist the reviewer's mother with any necessary tasks.

Unfortunately, there have been instances where some caregivers have not shown up for their scheduled shifts or have not fulfilled their assigned duties properly. This inconsistency has created frustration and inconvenience for the reviewer's family. Thankfully, whenever issues arise, Brightstar Care promptly addresses them in a manner that satisfies the reviewer. The quality of care provided by the agency's caregivers leaves the reviewer pleased and grateful.

The ability of Brightstar Care's caregivers to meet the additional needs of the reviewer's mother is crucial in allowing her to remain at home comfortably. The agency not only offers assistance with household chores but also ensures that transportation is provided for essential errands such as visits to the market or doctors' appointments. It is evident that these services are greatly appreciated by both the reviewer and their mother.

Although finding suitable caregivers can sometimes be challenging due to various uncontrollable circumstances, Brightstar Care makes commendable efforts to match personalities and preferences when selecting new caregivers for the reviewer's mother. This commitment to finding compatible matches demonstrates an understanding of the importance of personalized care in ensuring client satisfaction.

Despite this positive aspect, there was one instance where Brightstar Care failed to meet expectations as they missed an initially scheduled appointment without explanation or subsequent contact. Consequently, this led to a loss of trust from the reviewer's perspective, resulting in discontinuing their use of this particular caregiver.

In summary, while Brightstar Care faces communication challenges under its owner Rhonda's management, some notable caregivers like Lauren, Lynette, and Pauline provide exemplary service to the reviewer's mother. The agency has been responsive in resolving any issues raised by the reviewer and consistently sends caregivers who meet the specific needs of the individual receiving care. However, there have been instances where caregivers have failed to show up or fulfill their responsibilities adequately. Brightstar Care's commitment to personalized care, including household tasks and transport assistance, has significantly contributed to enabling the reviewer's mother to continue residing at home comfortably. Nonetheless, one missed appointment without explanation resulted in a loss of trust for the reviewer.

This part of Asheville, North Carolina is a convenient and bustling area with a variety of amenities to meet your needs. There are several dining options nearby such as Rocky’s Hot Chicken Shack and Cracker Barrel, as well as popular cafes like Starbucks and Vortex Doughnuts. For your healthcare needs, there are pharmacies like Walgreens and CVS Pharmacy within close proximity, along with physicians' offices such as Carolina Hand Surgery and Mission Weight Management Center. Additionally, there are hospitals like Mission Childrens Hospital and Highland Hospital nearby for any emergencies. If you are looking for places of worship, St Joan of Arc Roman Catholic Church and Biltmore Baptist Church are located a short distance away. Overall, this neighborhood offers a mix of medical services, dining options, and recreational facilities like Memorial Stadium making it a great choice for senior living in Asheville.

Restaurants

• Rocky’s Hot Chicken Shack (0.8 miles)
• Applebee's (1 miles)
• Cracker Barrel (1.1 miles)
• UpCountry Brewing (1.2 miles)
• Moose Cafe Asheville (1.6 miles)
• KFC (1.9 miles)
• Taco Bell (2 miles)

Pharmacies

• Genoa Healthcare (1.3 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.7 miles)
• Good Neighbor Pharmacy (2.2 miles)
• Walgreens (2.6 miles)
• Ingles (2.9 miles)
• Walgreens (3 miles)

Physicians

• Julie Hanson, MET Practitioner (2 miles)
• Carolina Hand Surgery (3.6 miles)
• Mission Weight Management Center - Sharon C Hathaway MD (4 miles)
• The Eye Center (4 miles)
• Pisgah Institute (4 miles)
• Dedman Karen MD (4.5 miles)
• Jody S Harrison (4.6 miles)

Cafes

• Starbucks (2.2 miles)
• BattleCat Coffee Bar (2.4 miles)
• Taco Billy (2.6 miles)
• Pollen (3.7 miles)
• Vortex Doughnuts (4 miles)
• High Five Coffee (4.1 miles)
• Green Sage Cafe Downtown (4.2 miles)

Places of Worship

• St Joan of Arc Roman Catholic Church (2.9 miles)
• Biltmore Baptist Church (6.4 miles)
• St John's Episcopal Church (6.6 miles)

Hospitals

• Mission Childrens Hospital (3.7 miles)
• Highland Hospital (3.8 miles)
• Mission Hospital Operating Room (4 miles)
• Mission St Joseph's (5.4 miles)

Parks

• Memorial Stadium (4.2 miles)

Theaters

• Cinemark (6.7 miles)