Brookdale Bellevue

Pros

• Many reviewers praised the friendly and caring staff at Brookdale Bellevue, noting their attentiveness and compassion towards residents.
• Several individuals highlighted the nice facilities, including comfortable rooms, a beautiful courtyard, and various activities for residents to enjoy.
• The food received positive mentions from some residents, who stated it was good and offered variety.
• Reviewers appreciated the thoroughness of the tours provided by staff members, which helped answer all their questions and set clear expectations.
• Some families found the location convenient and liked that it was a smaller community with a more intimate setting for their loved ones.
• Overall, many expressed satisfaction with their experiences at Brookdale Bellevue, feeling it was a good fit for their loved ones' needs.

Cons

• The family member entrusted to Brookdale Bellevue experienced significant issues, including unresponsive staff when the emergency pull cord was activated and poor food quality.
• There were alarming complaints about inadequate response times to emergencies, with one resident left on the floor for 30 minutes after falling and sustaining injuries.
• A mother had to wait for assistance after a bowel accident for 24 hours, demonstrating a lack of proper care and attention from the nursing staff.
• One resident became extremely dehydrated and collapsed in the hallway shortly after moving in, highlighting severe neglect in monitoring health conditions.
• There were concerns regarding the accuracy of information about medical staffing availability, with residents believing there were supposed to be 24/7 medical personnel on-site when that was not the case.
• The overall dining experience fell short of expectations, with complaints about overly salty food and limited menu options that did not align with what was promised during initial tours.
• Some families reported dissatisfaction with billing transparency, as there was no itemization provided for charges beyond the basic monthly fees.
• Although some praised the staff's friendliness, there were numerous accounts suggesting systemic issues in care delivery and responsiveness at Brookdale Bellevue.

Review

Brookdale Bellevue has become a focal point of concern for many families seeking care for their loved ones, with recent accounts highlighting significant issues that have arisen within the facility. A common thread throughout several reviews is the alarming lack of timely medical attention and adequate response from staff when emergencies occur. One family member recounted an incident where their relative had to press the emergency pull cord multiple times, only to receive no response for over twenty minutes. This distressing situation forced a family member to intervene and call the desk directly to ensure help was provided. Furthermore, another review detailed how a resident suffered a serious fall on her first day, resulting in severe injuries after lying on the floor without assistance for thirty minutes. These troubling anecdotes paint a picture of insufficient emergency protocols and inadequate staff training.

In addition to these alarming incidents, residents' dissatisfaction extends beyond emergency response times to include concerns regarding daily care and amenities. Complaints about meal quality surfaced repeatedly; one individual noted that food served was excessively salty and did not meet expectations set during initial visits, impacting the overall dining experience promised before signing contracts. Gastronomic dissatisfaction was compounded by reports of neglect in personal hygiene following accidents, with one reviewer describing how their loved one had been left unassisted in soiled clothing for an entire day due to lack of attention from nursing staff.

While some reviews highlight positive experiences concerning friendly staff and appealing facilities during tours, there remains a noticeable disparity between these impressions and real-life care provided post-admission. One optimistic visitor who initially found Brookdale Bellevue charming later noted their frustration regarding the reality faced by residents once they were admitted; satisfaction evaporated as it became evident that promised services were not consistently delivered.

The physical environment at Brookdale Bellevue received mixed reviews as well. Some visitors appreciated the beauty of the grounds and thought they fostered an inviting atmosphere conducive to recovery or enjoyment—features like courtyards and walking paths added appeal during initial tours. However, more critical opinions emphasized outdated furnishings within apartments and public areas that needed refreshing or modernization. While cleanliness was often praised, concerns about deteriorating carpets indicated that maintenance might not be prioritized adequately.

Family dynamics also played a role in selecting Brookdale Bellevue. For instance, some individuals appreciated smaller units with intimate settings designed for personalized care while others regretted not being sufficiently guided toward suitable options tailored to specific needs such as memory care considerations. Families expressed concern that if specialized programs like memory care were available but not suggested proactively, this could lead to unsuitable placements contributing further adversities among residents.

Despite these glaring issues raised by numerous families—ranging from inadequate emergency medical support to unsatisfactory living conditions—there remained pockets of admiration for certain aspects of Brookdale Bellevue's operations. Some families reported positive interactions with caring staff members who made efforts to keep them informed about any changes or issues affecting their loved ones' situations. With ongoing activities available for residents, some did find joy in participating in events when offered.

Overall, while there are indications of good intentions behind Brookdale Bellevue's offerings—with amiable staff who genuinely attempt to foster caring relationships—the mounting complaints suggest that systemic improvements must be made concerning safety protocols, responsiveness during emergencies, nutritional quality of meals served, staffing adequacy across all departments (especially nursing), as well as residential accommodations themselves to ensure every resident lives comfortably with dignity rather than facing neglect or risk continuously unaddressed within its walls.

This part of Syracuse, New York offers a variety of amenities and services that cater to the needs of seniors. There are several places of worship within close proximity, providing opportunities for spiritual fulfillment. Pharmacies are conveniently located for easy access to medications and health supplies. A range of dining options, including popular fast food chains and sit-down restaurants, are available for enjoyable meals out. Quality healthcare services can be found at nearby hospitals and medical facilities, ensuring access to necessary medical care. Additionally, parks offer opportunities for outdoor recreation and relaxation, while transportation options make travel around the area convenient. Lastly, cafes provide cozy spaces for socializing and enjoying a cup of coffee. Overall, this neighborhood provides a mix of essential services and recreational opportunities that would be beneficial for those considering senior living in the area.

Places of Worship

• Apostolic Church (0.9 miles)
• St Elias Orthodox Church (1 miles)
• Islamic Society of Central New York Mosque (4.4 miles)

Pharmacies

• Wegmans (1.3 miles)
• Wegmans (1.6 miles)
• Walgreens (2.8 miles)
• Gifford & West Pharmacy (3.1 miles)
• Medicine Shoppe (3.1 miles)
• Syracuse Community Pharmacy (3.4 miles)
• Kinney Drugs (4.6 miles)

Restaurants

• McDonald's (1.4 miles)
• Burger King (1.4 miles)
• Little Caesars Pizza (1.4 miles)
• Taco Bell (1.4 miles)
• Five Guys Burgers & Fries (1.7 miles)
• McDonald's (1.7 miles)
• Burger King (1.8 miles)

Physicians

• Onondaga Hearing Services (1.8 miles)
• Upstate University Hospital Community Campus (2.6 miles)
• DeRoberts Plastic Surgery (2.7 miles)
• The Vision Center (3.4 miles)
• Syracuse Community Health Center Incorporated, Infectious Diseases Department (3.4 miles)
• Pediatric Associates (3.6 miles)
• Titoff, Victoria Upstate Neurology Clinic (3.8 miles)

Parks

• Burnet Park (1.9 miles)
• Scenic Hills Park (2.9 miles)
• Clinton Square (3.6 miles)

Hospitals

• Upstate University Hospital (2.7 miles)
• Upstate Golisano After Hours Care (2.7 miles)
• University Hematology/Oncology (4 miles)
• Syracuse VA Medical Center (4 miles)
• Suny Upstate Medical University University Hospital (4 miles)
• Crouse Hospital: Human Resources (4 miles)
• Crouse Promptcare (4.1 miles)

Transportation

• Enterprise Rent-A-Car (3.4 miles)
• Centro Transit Hub (3.5 miles)
• Amtrak (4.2 miles)

Cafes

• Cafe Kubal (3.5 miles)
• Original Grain (3.6 miles)

Theaters

• Regal Destiny USA IMAX & RPX (3.7 miles)