Hampshire House

Pros

• The staff at Hampshire House is consistently kind, caring, and respectful towards the residents, enhancing their quality of life.
• Residents appreciate the wonderful food provided by the facility, which is an important aspect of their daily experience.
• The environment at Hampshire House is described as home-like and uplifting, with lovely flowered grounds that contribute to a positive atmosphere.
• Families feel a sense of peace knowing their loved ones are safe and well-looked after in the facility.
• The improvements to the common living spaces have been well-received by residents and their families.
• Residents enjoy engaging activities like bingo and other scheduled events that foster participation and social interaction within the community.

Cons

• The facility looked dingy and old, and it does not have air conditioning.
• There is insufficient staff for the residents, which leads to feelings of neglect.
• The "memory care" section appears to be understaffed, causing residents to miss meals and not receive adequate assistance.
• Some rooms needed upkeep and were outdated, failing to impress visitors.
• Residents expressed dissatisfaction with the inconsistency of activities like bingo due to varying staff attendance.
• Families felt frustrated by poor communication from staff regarding medication procedures and other important information.
• One family reported an unpleasant experience with a staff member who was abusive when discussing a refund issue, leading to a low rating based on customer service rather than care quality.

Review

Hampshire House, an assisted living facility, has garnered mixed reviews from families and residents alike. Several reviewers commended the cleanliness of the facility and the inviting atmosphere of their rooms. The initial tour provided by a staff member was highlighted as exceptional, with her attentiveness and willingness to answer questions leaving a positive impression on visitors. Notably, one veteran who toured the facility felt that the inclusion of a dedicated veterans' area was a commendable addition, despite current low occupancy in that sector. The dining area also received praise for its cleanliness and meal preparation, with one staff member emphasizing their commitment to catering to residents' dietary needs.

However, despite some favorable aspects, Hampshire House faces numerous challenges that detract from its overall appeal. Many reviewers expressed concerns about understaffing within the facility. One family noted that there often appeared to be insufficient personnel to adequately meet residents' needs; this was particularly troubling for those in the memory care section. Instances were mentioned where caregivers could not be located or were overwhelmed due to high resident-to-staff ratios during peak times. This lack of adequate support raised alarms concerning the level of care being provided, especially for residents requiring additional assistance due to conditions like dementia.

The physical condition of Hampshire House also drew criticism from several visitors. Some described it as dated and dingy, noting the absence of air conditioning—an important consideration for many older adults—while others mentioned ongoing restoration efforts following flood damage that left certain areas disorganized. Such issues made it difficult for potential residents and their families to fully appreciate the facility's offerings at a time when construction was evident throughout various spaces.

Despite these drawbacks, there were heartwarming accounts reflecting positively on individualized resident care at Hampshire House. Families shared touching stories about how much their loved ones enjoyed their time there. One reviewer noted their mother's happiness during her stay at Hampshire House after family attempts to have her live with them proved unsuccessful; she thrived in the environment they created and reported feeling safe and well-cared-for among compassionate staff members who treated her with respect.

Reviews related specifically to memory care highlighted both positive interactions with staff members as well as frustrations regarding responsiveness to residents' needs. While many praised food quality—an essential factor in long-term care settings—the sense remained that more individualized attention was necessary for those struggling with cognitive impairments such as dementia. Family members reported instances where their loved ones missed meals due to forgetfulness or experienced delays in receiving assistance when requested help.

Overall, while Hampshire House offers several commendable qualities such as cleanliness and caring staff members who do their best under challenging conditions, systemic issues regarding staffing levels and outdated facilities remain pressing concerns for family members entrusting their loved ones into this environment. To enhance resident satisfaction overall—and especially in specialized memory care units—family advocates suggested improvements including clearer communication regarding medication procedures and increasing staffing allocations during peak demand times so each resident can receive the personalized attention they require without undue strain on employees already stretched thin by competing responsibilities. As Hampshire House continues navigating its structural restorations alongside daily operations involving vulnerable populations needing support and companionship in late stages of life’s journey ahead—the path toward improvement will require thoughtful consideration rooted firmly within real-time experiences voiced by current families seeking assurance about future placements therein for those they cherish most dearly.

Physicians

• UHS Pediatrics (0.5 miles)
• Emerson Testing (0.5 miles)
• Bassett Healthcare Network–Oneonta Specialty Services (0.5 miles)
• New York Skin and Vein Center (1.4 miles)
• Bassett Health Center Oneonta Internal Medicine and Pediatrics (1.5 miles)
• Oneonta Optical (1.6 miles)
• Planned Parenthood (1.6 miles)

Transportation

• Alamo (0.8 miles)
• U-Haul Neighborhood Dealer (16.9 miles)
• Blue Trolley Parking Lot (18.8 miles)

Restaurants

• Nick's Diner and Pizzeria (1 miles)
• Sloan's New York Grill (1.1 miles)
• Iron Chef Buffet (1.1 miles)
• China 19 (1.2 miles)
• McDonald's (1.2 miles)
• Dante's (1.4 miles)
• Nina's Italian Grill (1.4 miles)

Pharmacies

• Rite Aid (1.3 miles)
• Walgreens (1.4 miles)
• Rite Aid (1.4 miles)
• Pharmassist (16.6 miles)
• Service Pharmacy (18.1 miles)
• Church & Scott (18.9 miles)

Places of Worship

• Temple Beth El (1.4 miles)
• Community Gospel Church (1.4 miles)
• Christian Science Reading Room & Church (1.5 miles)
• Unitarian Church (1.7 miles)
• Big House (1.8 miles)
• Oneonta Church (2.5 miles)
• Holy Cross Rectory (11.3 miles)

Cafes

• Peet's Coffee and Tea (1.4 miles)
• Yellow Deli (1.5 miles)
• Capresso Coffee Bar (1.6 miles)
• Table Rocks (1.6 miles)
• Argo Tea (2.4 miles)
• B Brewed Agro Grill (15.5 miles)
• Origins Cafe (18.5 miles)

Hospitals

• A.O. Fox Hospital (2.1 miles)
• Lincare (2.2 miles)
• Mary Imogene Bassett Hospital (19.6 miles)
• Bassett Railroad Ave (19.6 miles)

Parks

• Fortin Park (3.7 miles)
• Gilbert Lake State Park (9.6 miles)
• Texas Parks & Wildlif (19.7 miles)