Elder Home Care - Manhattan, NY in New York, NY

Pros

• The company offers great service and is highly responsive to requests.
• Trish Corrigan is compassionate, responsive, and a valuable resource for arranging in-home care.
• Julia coordinates aides who are kind, compassionate, and attentive to patients’ needs.
• The team is knowledgeable, professional, and consistently reliable.
• Kate helps find the perfect home health aides and treats clients’ loved ones like family.
• The nurses are skilled, reliable, and bring warmth and professionalism to every visit.
• Elder Care Homecare provides rapid, comprehensive care plans for even complex medical needs.
• The aides demonstrate care, empathy, and a willingness to go above and beyond.
• The organization delivers peace of mind to families through dependable, responsive support.
• The service is outstanding, with staff that are dedicated, empathetic, and thoroughly professional.

Cons

• No one picks up the phone, and the customer service was described as bad.
• The aides did not seem professionally trained.
• The reviewer advised avoiding the company at all costs.

Review

Elder Home Care in Manhattan is best suited for families seeking highly individualized, in-home support that can be mobilized quickly to manage complex medical needs, post-acute recovery, and ongoing caregiving in the home. The strongest case is for families that value careful caregiver matchmaking, rapid coordination with hospitals and discharge planners, and the presence of skilled nursing or medically oriented aides as part of a cohesive care plan. The reviews repeatedly highlight fast activation, thoughtful assessments, and aides who blend clinical skill with genuine compassion, crucial for navigating fragile transitions when a loved one is returning home from hospital or moving from one level of care to another.

That said, some scenarios warrant considering alternatives. If a family’s priority is uninterrupted, around-the-clock phone access and guaranteed, 24/7 on-call support with a consistently formalized escalation protocol, a larger, more standardized agency or an assisted living option with built-in supervision may be preferable. A few reviews flag inconsistent phone responsiveness and perceptions of variable training among aides; while these appear as minority experiences, they point to a need for prospective clients to insist on a concrete communication plan, clear caregiver credentials, and a named coordinator who will stay engaged rather than rely on episodic contact.

The core strengths create a meaningful offset to the main concerns. The standout advantage is the depth of care coordination: hospital-to-home transitions are handled deftly, with coordinators who listen closely, align with a loved one’s routines, and deploy aides who are described as kind, highly trained, and dependable. Several clients point to repeat engagements with trusted coordinators (notably Trish Corrigan and Kate) who deliver not only care but thoughtful guidance for families navigating difficult decisions. This level of commitment translates into real peace of mind during crises or convoluted medical plans, where timely, compassionate execution matters as much as clinical expertise.

Equally impactful are the demonstrated caregiving personalities and the operational competence that shows up in daily staffing. Aides are repeatedly praised for warmth, reliability, and the ability to maintain dignity and comfort in challenging moments, whether during post-surgical recovery, dementia care, or end-of-life support. Instances of exceptional staff performance, such as safety-conscious actions during emergencies or patient, attentive communication with family members, underscore the practical value of stable teams and proactive supervision. The storytelling around specific caregivers, who become trusted extensions of the family, creates a powerful, tangible proof point for families weighing in-home care versus institutional options.

However, the service is not without potential friction points. The most credible warnings center on the variability of customer service experiences and perceptions about aide training. A single negative review emphasizes unanswered calls, suggesting gaps in availability or escalation. Another warns that some aides may not appear as professionally trained as expected. These red flags are not ubiquitous in the testimony, but they deserve deliberate verification: request a written care plan, insist on a named supervisor, and ask for recent references who faced similar medical or logistical challenges. Screening the agency’s credentialing, scheduling reliability, and response protocols before committing can prevent disappointing gaps.

For families weighing a decision, the practical takeaway is clear. Elder Home Care is a strong match for those who prioritize tailored, responsive in-home care with a proven ability to manage complex needs, coordinate care across settings, and sustain a compassionate caregiver relationship over time. It is less optimal for those who require flawless, 24/7 phone coverage and uniform perceptions of professional training across every aide. Prospective clients should engage in a concrete planning conversation early: identify a primary coordinator, set explicit expectations for communication and response times, review current caregiver profiles, and compare with alternatives that emphasize facility-based supervision or more standardized intake processes. When aligned with the right needs, this agency delivers not just care, but steadiness and reassurance when every day counts.

This part of New York City, located in the Upper East Side, offers a variety of amenities and services that cater to senior living. With multiple pharmacies, including Duane Reade and CVS Pharmacy within close proximity, access to medication and healthcare essentials is convenient. The area is also well-connected with several subway stations nearby, such as Lexington Ave/59th St and 72nd St, providing easy access to transportation for seniors. In terms of healthcare, Memorial Sloan Kettering Cancer Center and other renowned medical facilities are within a short distance. Additionally, there are several cafes like Ralph’s Café and restaurants such as Sarabeth's and Tavern on the Green for dining options. Parks like Central Park Mall and Carl Schurz Park offer opportunities for outdoor activities and relaxation. Overall, this neighborhood provides a blend of essential services, cultural attractions, and green spaces that make it a desirable location for seniors looking for a vibrant community with easy access to amenities.

Pharmacies

• Duane Reade (0.2 miles)
• CVS Pharmacy (0.4 miles)
• CVS Pharmacy (0.6 miles)
• Duane Reade (0.7 miles)
• Duane Reade (0.7 miles)
• Duane Reade (0.8 miles)
• CVS Pharmacy (0.9 miles)

Transportation

• MTA Subway - Lexington Ave/59th St (0.3 miles)
• MTA Subway - 72nd St (0.4 miles)
• MTA Subway - 86th St (1.1 miles)
• MTA - 50th Street Broadway Subway Station (1.2 miles)
• MTA Subway - 21st St/Queensbridge (1.4 miles)
• MTA Subway - 42nd St/Times Square/Port Authority Bus Terminal (1.4 miles)
• MTA - Queens Plaza South Subway Station (1.7 miles)

Physicians

• Memorial Sloan Kettering Cancer Center (0.4 miles)
• David H. Koch Center for Cancer Care at Memorial Sloan Kettering Cancer Center (0.7 miles)
• Cummings, Allegra Weill Cornell Medicine Obstetrics and Gynecology (1.5 miles)

Cafes

• Ralph’s Café (0.5 miles)
• Starbucks (1.4 miles)
• Pier I Cafe (1.6 miles)
• Matchaful (2.1 miles)
• Starbucks (2.7 miles)

Restaurants

• Sarabeth's (0.6 miles)
• The Loeb Boathouse (0.7 miles)
• Le Pain Quotidien (0.8 miles)
• Tavern on the Green (0.9 miles)
• La Grande Boucherie (0.9 miles)
• Ikraveit Foods (1.9 miles)
• Daily Provisions (2.3 miles)

Parks

• Central Park Mall (0.6 miles)
• Sheep Meadow (0.7 miles)
• Strawberry Fields (1 miles)
• Carl Schurz Dog Run (1.2 miles)
• Carl Schurz Park (1.2 miles)
• Rainey Park (1.3 miles)
• Heckscher Playground (1.3 miles)

Places of Worship

• St. Patrick's Cathedral (0.8 miles)

Theaters

• AMC Loews Lincoln Square 13 (1.2 miles)
• AMC Kips Bay 15 (1.7 miles)
• AMC 34th Street 14 (1.8 miles)

Hospitals

• Metropolitan Hospital Center (1.7 miles)
• Bellevue Hospital Center (1.9 miles)
• VA Medical Center (2.1 miles)
• Manhattan Psychiatric Center (2.4 miles)