For more information about senior living options: (866) 208-4318
4.2 from 25 reviews
5 stars
18
4 stars
3
3 stars
0
2 stars
0
1 stars
4
Overall Review of Home Instead - Merrick, NY
common15 reviews mention this
Caregivers feel caring and professional
Residents and families consistently describe caregivers who are caring and professional.
Many reviewers say their loved ones were well cared for by aides and office-supported caregivers who were kind, patient, and attentive. Several reviews highlight long-term relationships and day-to-day companionship, including specific caregivers being described as warm and dependable. A few reviewers also call out professionalism and knowledge, noting improvements they saw over time.
common10 reviews mention this
Office support and coverage matter
Families describe strong communication and help when coverage is needed.
Reviewers frequently mention that the office was responsive and easy to work with, including communicating clearly and making themselves available. Several describe coverage getting arranged when needs changed, including emergency help and weekend or holiday responsiveness. A recurring detail is thoughtful caregiver matching, with families saying staff worked to line up the right fit for specific needs.
common2 reviews mention this
Live-in and around-the-clock options
Some families report live-in care and around-the-clock support.
At least some reviewers describe live-in care, including care for dementia and Alzheimer’s. Another review describes care expanding to 24-hour coverage as health needs declined. Together, these accounts suggest the service can support both higher-coverage and continuous-care situations.
caveat4 reviews mention this
Cost and fees draw mixed feedback
Price and billing practices are a recurring concern in reviews.
Several reviews express dissatisfaction with pricing, including concerns about hourly rates, markups, and additional charges. One reviewer contrasts the cost unfavorably with other places they contacted. Another review acknowledges the service can be more expensive while also saying coverage needs were met. There are also complaints tied to deposits and the difficulty of getting money back.
caveat3 reviews mention this
Service quality feels inconsistent
Some reviewers report problems with reliability and professionalism.
A few reviews describe caregiver staffing that they felt was undependable, alongside concerns about who was being sent. Others report negative experiences with office interactions, including rude or unprofessional phone contact and frustration with handling of deposits and billing. These complaints contrast with more positive reviews that describe smooth operations and reliable caregiver matching.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Transportation
John F Kennedy International (12 miles away)
LaGuardia (18 miles away)
Nearby Places of Interest
Pharmacies
CVS Pharmacy (1.2 miles)
CVS Pharmacy (1.5 miles)
Walgreens (1.6 miles)
CVS Pharmacy (2 miles)
CVS Pharmacy (2.1 miles)
Rite Aid (2.2 miles)
Walgreens (2.3 miles)
Transportation
LIRR - Merrick Station (1.6 miles)
LIRR - Bellmore Station (2.1 miles)
LIRR - Wantagh Station (2.8 miles)
Massapequa Train Station (4.8 miles)
LIRR - Rockville Centre Station (4.9 miles)
LIRR - Westbury Station (4.9 miles)
LIRR - Bethpage Station (5.7 miles)
Cafes
Starbucks (2 miles)
Starbucks (3 miles)
Starbucks (5 miles)
Starbucks (6.7 miles)
Starbucks (7.3 miles)
Places of Worship
Merrick Jewish Center (2.1 miles)
Community Church of East Williston (6.4 miles)
Restaurants
Arby's (2.3 miles)
McDonald's (2.3 miles)
Sonic Drive-In (2.7 miles)
Iavarone Brothers (2.8 miles)
Marriott Concierge Lounge (3 miles)
Sonny's Canal House (3.9 miles)
Dave & Buster's (4.5 miles)
Parks
Coes Neck Park (2.4 miles)
Newbridge Road Park (2.5 miles)
Eisenhower Park (2.7 miles)
Newbridge Dog Park (2.8 miles)
Hempstead Lake State Park (4.4 miles)
Oceanside Park (5.6 miles)
Jones Beach State Park (6.5 miles)
Hospitals
Nassau University Medical Center (2.8 miles)
Kaur Rupinder P Do South Nassau Family Medicine Oceanside (4.4 miles)
Winthrop University Hospital (5.8 miles)
Winthrop University Hospital New Life Center (5.8 miles)
Palliative care focuses on alleviating distress at any stage of a serious illness and can accompany curative treatments, while hospice care is for those nearing the end of life with a prognosis of six months or less, emphasizing comfort over curative measures. Both prioritize holistic care for patients and families but differ in timing, goals, and scope.
Fecal incontinence, prevalent among older adults, arises from factors like weakened pelvic muscles and nerve damage, significantly affecting well-being and social interactions. Diagnosis involves clinical evaluation and tests to inform tailored treatments, while caregivers and preventive measures can aid in managing the condition effectively.
Gardening provides seniors with physical exercise, mental and emotional support, and social interaction opportunities, while accommodating their needs through raised beds and ergonomic tools. It promotes health benefits like improved dexterity and cardiovascular health, encourages sustainable practices, and allows for manageable upkeep with low-maintenance plants.
Get PricingAsk A QuestionSchedule A TourContact Senior Advisor
By clicking submit, you agree to our Partner's Terms of Use. You
also consent to receive calls and texts, which may be autodialed, from our Partner. Your consent is not a condition to
using our Partner's service. Please visit our Partner's Privacy Policy for information about their privacy practices.
John F Kennedy International (12 miles away)
Strong caregiver matching and supportive management.
Understanding the Nuances of Palliative Care and Hospice: A Comprehensive Exploration
Fecal Incontinence in Older Adults: A Comprehensive Guide
Nurturing Well-Being Through Gardening: A Detailed Guide for Senior Enthusiasts