Star Multi Care in Melville, NY

Pros

• Star Multi Care is a highly recommended agency in Long Island.
• The Star staff feel like a second family and consistently work hard.
• Star Multi Care is professional, reliable and helpful from the first phone call to the end.
• Star Multi Care is very accommodating, listening to families' needs and caring for multiple loved ones over a two-year period.
• They provide great care and excellent service.
• The experience with Star Multi Care is incredibly comforting, with responsive, professional, personable and compassionate staff; the aides are outstanding.
• Patrice is warm-hearted, keeps families informed, and consistently goes above and beyond.

Cons

• The company is very unprofessional.
• The agency left a patient (the mom) without aides for two days.
• There were many incompetent aides.
• The agency claimed there was no one else to send because of the family member's condition.
• Aides were told to ignore the patient with dementia.
• Staff were often late or did not show up, indicating unreliability.
• Aides were nasty and lazy and ignored the mother's needs.
• A fraudulent charge appeared on the mother's credit card and items were missing.

Review

Star Multi Care is best suited for families seeking a warm, person-centered in-home care partner that can support an aging loved one across daily tasks, medical needs, and transitions. The agency earns praise from families who value a caregiving team that feels like a second family - responsive, reliably kind, and able to accommodate multiple relatives over extended periods. The most persuasive cases come from caregivers who supported a father-in-law through his final illness and from clients who leaned on this agency as they navigated care for several loved ones over two years. When a match is right, Star's aides become trustworthy extensions of the family, delivering steady presence, practical support, and emotional reassurance.

On the other hand, the reviews underscore a clear caveat: reliability is not uniformly rock-solid, and scheduling gaps can be devastating for a frail senior. Several posts flag late arrivals, cancellations, or aides who do not show up, sometimes resulting in days without coverage. Dementia care can be unevenly handled, with reports that aides were advised to ignore a patient or lack the training to manage wandering or behavioral challenges. While many clients sing the agency's praises for attentiveness and gentleness, others see red flags that make ongoing reliability hard to guarantee, especially for families who require overnight help or consistent daytime coverage.

Those who experience Star Multi Care at its best describe tangible benefits: attentive, compassionate aides; office staff who are responsive and personable; and a care approach that can extend across multiple family members with consistent quality. The firm is repeatedly praised for professionalism, reliability on good days, and the ability to guide families through difficult care decisions. A standout is the long-term relationships some staff establish with clients, with caregivers delivering regular updates and a warmth that eases the emotional burden of caregiving. The overarching takeaway is that when operations run smoothly, Star Multi Care delivers practical, trustworthy help that can dramatically reduce family stress and improve daily quality of life.

Yet the negatives matter and cannot be dismissed. Late arrivals and no-shows undermine safety, while some aides are described as inattentive or unhelpful about dietary needs. Reports of mismanagement include unverified timekeeping and billing concerns, and even allegations of fraudulent charges, all of which shake confidence in the administrative backbone. The most serious warnings revolve around how staff handle dementia and how promptly the agency responds to complaints. Taken together, these issues suggest there is indeed a potential risk if coverage cannot be guaranteed, if supervision of aides is inconsistent, or if leadership fails to address problems decisively.

For families who proceed, the path to getting the most from Star Multi Care is concrete. Push for a firm scheduling plan with backups, insist on a dedicated care team, and require explicit training in dementia care and safety protocols. Demand transparent timekeeping, regular caregiver rotation policies, and a clear escalation path when concerns arise. Request references from clients with comparable needs to assess reliability over months rather than weeks. Given the praise for Patrice and other standout aides, ask for a profile of the caregiver pool and a trial period that includes a realistic live-in or overnight schedule if that level of support is needed. These steps help leverage the agency's strengths while mitigating its blemishes.

Ultimately, Star Multi Care is a strong choice for households that prize warmth, flexibility, and a proven ability to support several loved ones under one umbrella. It excels when staffing is dependable, communication is proactive, and families are prepared to set clear expectations and enforce accountability. For those who cannot tolerate inconsistent coverage, or who require rigorous dementia-focused training and an unwavering backup plan, alternatives may offer more peace of mind. The right decision hinges on weighing the value of compassionate, home-based care against the reality of scheduling risk, and then choosing a partner that aligns with the family's tolerance for potential hiccups in exchange for real human support at home.

Located in Melville, New York, this area offers a variety of amenities that cater to the needs of seniors. With close proximity to ENT and Allergy Associates for medical care, as well as pharmacies such as Walgreens and CVS, residents have easy access to healthcare services. There are also several restaurants and cafes nearby, providing dining options for those looking to enjoy a meal out. The abundance of parks in the area offers opportunities for outdoor recreation and relaxation. In terms of transportation, there are multiple LIRR stations within a few miles, making it convenient for seniors to travel around the area. Additionally, with theaters like Regal UA Farmingdale nearby, residents have access to entertainment options. Overall, this part of Melville provides a comfortable and convenient environment for senior living.

Physicians

• ENT and Allergy Associates -Melville (0.1 miles)
• Dr Pillitieri (4.6 miles)
• Central Nassau Guidance (5.1 miles)
• Plainview Medical Group PC (5.2 miles)
• Di Giovanna Family Care Center (6 miles)
• Northwell Health Physician Partners Obstetrics and Gynecology at Commack (6.3 miles)
• Advantage Care (6.4 miles)

Restaurants

• McDonald's (1 miles)
• Gossip Bar & Restaurant (2 miles)
• The Bryant (2.6 miles)
• Chick-Fil-A (3 miles)
• PDQ 351 (4.2 miles)
• Houlihan's (4.3 miles)
• Chili's Grill & Bar (4.4 miles)

Pharmacies

• Walgreens (1.8 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (4.7 miles)
• King Kullen (4.7 miles)
• Walgreens (4.7 miles)
• Walgreens (4.8 miles)

Parks

• Tad Lane Park (2.5 miles)
• Bethpage State Park (4.1 miles)
• Mill Dam Park (6.7 miles)
• Brentwood State Park (7.6 miles)
• Argyle Lake Park (7.7 miles)

Cafes

• Starbucks (2.7 miles)
• Panera Bread (3 miles)
• Starbucks (4.3 miles)
• Starbucks (4.6 miles)
• Mongo's Coffee (5.5 miles)
• Starbucks (5.6 miles)
• Starbucks (5.7 miles)

Transportation

• Lirr - Farmingdale Station (4 miles)
• Lirr (4.4 miles)
• Atlantic Aviation (4.8 miles)
• LIRR - Bethpage Station (4.8 miles)
• LIRR - Syosset Station (5.2 miles)
• Greenlawn LIRR Station (6.1 miles)
• LIRR - Hicksville Station (6.2 miles)

Theaters

• Regal Ua Farmingdale (4.3 miles)
• Regal Deer Park & IMAX (5.9 miles)
• AMC DINE-IN Huntington Square 12 (6.2 miles)
• AMC DINE-IN Levittown 1 (6.3 miles)
• Regal Westbury Imax & RPX (7.5 miles)

Hospitals

• Northwell Health-GoHealth Urgent Care (6.5 miles)

Places of Worship

• New Hope Institutional Baptist Church (6.6 miles)