Recco Home Care Svc Inc in Massapequa, NY

Pros

• Ms. Sarie N. is a nice, kind person who works at the agency.
• The service is terrific.
• The staff is wonderful.
• The office staff is friendly and provides tons of guidance and assistance.
• They are excellent, very professional, and superb.
• They have been great.

Cons

• The staff and ownership are fake.
• They have horrible services.
• They are often late with payroll, blaming post office delays.
• They receive mail but do not open it promptly.

Review

This agency is best suited for families seeking in-home care coordination with a personal touch in Massapequa. The strongest value rests with a compassionate, approachable office presence and staff who are willing to roll up sleeves to guide families through care planning and daily needs. It serves seniors who require help with routine activities, supervision, and steady communication from a local team that can translate medical or personal concerns into practical arrangements. For households that prize relationship-based care over corporate polish, this option can feel reliably human and responsive. The bottom line: when warmth and hands-on guidance matter most, this agency delivers.

There are clear reasons some families will want to consider alternatives. A recurring theme in the feedback questions credibility, with several posts alleging that staff and ownership appear inauthentic or lacking transparency. Linked closely to that concern are payroll and billing issues, described by multiple reviewers as late or mishandled despite assurances to the contrary. For families where trust in ownership and predictable, timely payments are non-negotiable, these points represent substantial risk. Prospective clients should weigh governance clarity as heavily as care quality when evaluating continuity and accountability.

On the upside, the positive experiences provide a meaningful counterweight to the criticisms. When relationships click, families report standout support from a consistent point of contact - Ms. Sarie N. - who is described as kind, helpful, and effective in coordinating her mother's care. Office staff are repeatedly characterized as friendly and ready with practical guidance, which translates into a smoother navigation of complex care needs. Several reviewers praise the agency's overall professionalism and the sense that caregivers are capable, attentive, and engaged. In such cases, the human connection and practical problem-solving lift the overall experience.

Yet the negative extremes cannot be ignored. Some accounts lean strongly toward dissatisfaction, using terms like "horrible services" and calling into question overall credibility. The stark contrast between glowing professional praise and sharp operational criticisms signals inconsistency in performance, likely tied to which staff are assigned and how reliably administrative tasks - especially payroll and communications - are handled. This variance raises real concern about care continuity: if caregiver availability or timely pay becomes unstable, the care plan can quickly fragment. Any family leaning toward high-stability requirements should probe for governance, back-up coverage, and concrete service guarantees before proceeding.

The practical takeaway centers on disciplined due diligence and clear expectations. If choosing this agency, demand a transparent organizational map: who owns or governs the company, who approves payments, and who supervises day-to-day care. Insist on explicit payroll timelines, caregiver back-up policies, and continuity guarantees that survive staff turnover. Request recent, contactable references with specifics about reliability and responsiveness. Outline a formal care plan with milestones, escalation steps, and a trial period to gauge communication quality and problem-solving effectiveness. Weigh these specifics against alternatives with stronger governance and more consistent operations; for families prioritizing warmth and proactive guidance, Recco Home Care Svc Inc can be a solid fit. For those prioritizing unwavering reliability, transparent ownership, and predictable billing, however, it may be prudent to explore other in-home care options.

This part of Massapequa, New York, offers a convenient location with easy access to transportation options such as the Massapequa Train Station and several LIRR stations within a few miles. There are a variety of restaurants nearby including All American Hamburger Drive In and Iavarone Brothers. The area also boasts several pharmacies for easy access to medication and healthcare needs. For leisure activities, there are cafes like Starbucks and parks like Newbridge Road Park and Bethpage State Park for outdoor enjoyment. Additionally, there are theaters such as AMC DINE-IN Levittown 1 for entertainment and Nassau University Medical Center is located nearby for any medical emergencies or ongoing healthcare needs. Overall, this part of Massapequa offers a well-rounded community with amenities that cater to senior living needs.

Transportation

• Massapequa Train Station (0.2 miles)
• LIRR - Wantagh Station (1.9 miles)
• LIRR - Amityville Station (2.8 miles)
• LIRR - Bellmore Station (2.9 miles)
• LIRR - Merrick Station (4.2 miles)
• Atlantic Aviation (4.2 miles)
• Lirr - Farmingdale Station (4.3 miles)

Restaurants

• All American Hamburger Drive In (0.8 miles)
• Iavarone Brothers (2.1 miles)
• Arby's (2.7 miles)
• Taco Bell (2.9 miles)
• Zorn's of Bethpage (3.3 miles)
• McDonald's (3.7 miles)
• Chili's Grill & Bar (4.2 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• Rite Aid (1.6 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.7 miles)
• Rite Aid (2.7 miles)
• CVS Pharmacy (2.7 miles)

Physicians

• Di Giovanna Family Care Center (2.3 miles)
• Maxine S. Postal Clinic (3.4 miles)
• Caring Pediatric Associates (4.3 miles)
• Central Nassau Guidance (5.6 miles)
• Babylon Medical Practice (7.4 miles)
• Prohealth Baldwin Harbour Pediatrics (7.7 miles)
• Long Island Pediatrics (7.7 miles)

Places of Worship

• New Hope Institutional Baptist Church (3 miles)
• Merrick Jewish Center (3.7 miles)

Cafes

• Starbucks (3.3 miles)
• Starbucks (4.2 miles)
• Starbucks (4.2 miles)
• Starbucks (4.6 miles)
• Panera Bread (6.8 miles)
• Starbucks (7 miles)
• Starbucks (7.4 miles)

Parks

• Newbridge Road Park (3.7 miles)
• Newbridge Dog Park (3.7 miles)
• Bethpage State Park (4.4 miles)
• Jones Beach State Park (5.5 miles)
• Eisenhower Park (5.8 miles)
• Tad Lane Park (6.5 miles)
• Coes Neck Park (7 miles)

Theaters

• AMC DINE-IN Levittown 1 (3.7 miles)
• Regal Ua Farmingdale (4.2 miles)
• Regal Westbury Imax & RPX (8.1 miles)

Hospitals

• Nassau University Medical Center (5.3 miles)