Heritage Manor of Le Roy

Pros

• The staff work hard to provide a clean, safe, loving home for the residents.
• It is a great place to work and live.
• Based on the pictures on the wall, the facility is described as one of the nicest nursing/retirement homes ever.

Cons

• The facility is filthy and stinks.
• The staff are grown women with no life who gossip on shift.
• The five-star reviews are fake.
• This place caused the grandmother's death, and the family won a $42,000 settlement.
• The grandmother developed dementia before being placed there.
• The place allowed the grandmother to fall onto a wheelchair, causing a brain hemorrhage and leaving her in a vegetative state.
• Some of the staff are horrible human beings, with accusations of mistreatment and racial bias.
• The facility failed to call the family when she fell and reportedly kept her in bed for two days.
• The family sued the facility seeking damages.
• Families are advised to install security cameras to monitor staff.
• Do not take loved ones there; the facility is unprofessional and not clean.
• The med team routinely skips morning meds; admin allegedly calls residents liars and lets friends get away with misconduct, including no-call no-shows and staff coming to work high.
• Weekend calls require leaving a message; there is no real-time communication.
• The facility is understaffed, rooms are dirty, and care is substandard.
• The owner is not reinvesting in the facility.
• The social worker fights and argues with residents when they want to move out.
• The admin is described as insulting residents and tolerating misconduct among staff (including incidents of staff coming to work high).

Review

Leroy Manor is a place that seems to provoke opposite extremes of judgment among those who have experienced it. On one hand, several voices speak warmly about the facility, the people who live there, and the dedication of the staff. A common thread among these accounts is affection for the residents and the belief that the staff are committed to creating a safe, caring home. One reviewer simply expressed strong admiration: "Love the residents, love the staff, love everything you possibly can about Leroy Manor," accompanied by heart emojis that underscored a heartfelt, positive sentiment. Another reviewer echoed that sentiment, arguing that the staff work hard to provide a clean, safe, and loving home for the residents and calling Leroy Manor a great place to work and live. The praise focuses on personal connections, daily kindness, and the sense that the facility can function well as a community where residents are valued.

Yet the other side of the spectrum presents deeply troubling experiences that cast a shadow over that same image. A stark and troubling narrative recounts a grandmother's time at the facility ending in tragedy, with a legal battle and a settlement that purportedly followed. According to this account, the grandmother, who had dementia before arriving, suffered a fall that allegedly led to a brain hemorrhage and left her in a vegetative state before family members made the decision to withdraw life-sustaining efforts. The reviewer states that the family sued and received a settlement of $42,000, and they describe a sequence of events in which care deficiencies played a central role. They claim the grandmother developed dementia, fell, and that the staff did not, in their view, provide adequate or timely intervention, ultimately contributing to a decline that preceded the patient's death. The family contends that she was kept in bed after a fall for several days and that the family was not promptly notified.

Further details in that account describe a troubling pattern: the grandmother allegedly fell, and the facility did not call the family promptly. The reviewer claims the hospital ER was alerted only after two days, and that much of what they learned came through hospital and ambulance records obtained via FOIA requests. The narrative includes a sense of betrayal and anger toward the care provided, and it frames the experience as one in which delays and miscommunication had grave consequences. The reviewer explicitly connects the care failures to the broader decision to pursue legal action and to the later settlement.

Another review adds dimensions of racial tension and personal grievance. In this account, the writer alleges that staff were "horrible" and singles out a Black female staff member as someone the grandmother perceived as mistreating her. The reviewer emphasizes the emotional impact of these interactions on the grandmother and the family, alongside the same thread of communication gaps and unanswered questions. The story continues with claims that the staff failed to inform the family after a fall and then made choices about the grandmother's care that the reviewer found unacceptable. This account, like others, situates its critique within a larger context of alleged mistreatment, administrative ineptitude, and a breakdown in trust between families and the facility.

A separate, equally stern takedown focuses on daily operations and medical management. The reviewer alleges that the "med team routinely skips giving morning meds" and that when concerns are raised, administrators push back, deny, or even insult those who speak up. The description paints an environment where staff may be overburdened and where accountability appears to be lacking. The negative portrayal extends to leadership, with claims that the admin staff "calls everyone names," protects favored employees, and allows punctual "no call no shows," forgotten medications, and even purportedly staff showing up to work under the influence. The reviewer even characterizes some administrative responses as unethical and unprofessional, describing a situation in which residents are treated with a level of disregard.

In another account, access to care and communication is called into question by weekend logistics. The reviewer notes that calling the facility on weekends often results in being unable to speak with a human being and being forced to leave messages, even in emergencies. The sense conveyed is one of isolation during critical moments when immediate communication would be essential, undermining the impression of responsive, resident-centered care.

A contrasting observation touches on the facility's outward appearance versus the current lived reality. One reviewer recalls looking at pictures on the walls and imagining Leroy Manor as a "nice nursing/retirement home," only to find that the facility appeared underfunded and understaffed. The rooms were described as dirty, and the overall level of care was labeled substandard. Yet there is a subtle counterpoint in this same review: there are moments when staff respond quickly, such as when a paramedic in uniform visits, implying that the crisis moments reveal a capable, if beleaguered, team at times.

Taken together, these testimonials present a spectrum of experiences that range from affection and hope to serious concern and accusation. The positive accounts emphasize a caring environment, engaged residents, and staff who strive to provide a safe, loving home. The negative narratives, however, raise issues of neglect, delayed communication after falls, possible mistreatment, racialized remarks, alleged brutality or indifference by certain staff, and systemic problems within administration and operations. Several reviewers also express fear about the facility's future and offer practical cautions, including the idea of installing cameras to monitor care or seeking other options if possible.

In the end, Leroy Manor emerges as a place that some families hold dear while others believe it fell short of fundamental expectations for safety, dignity, and responsiveness. The mixed reviews underscore the importance of independent inspections, transparent reporting, effective communication with families, and consistent, compassionate care for residents. They also highlight the difficult realities facing long-term care facilities: staffing pressures, administrative culture, and the quality and reliability of medical and personal care. For those considering Leroy Manor, these voices together form a cautionary, albeit nuanced, picture that warrants careful, first-hand assessment and careful consideration of all available options.

The area of Le Roy, New York, offers a variety of amenities and services that could be beneficial for seniors looking to reside in the area. With multiple pharmacies such as Walgreens and Rite Aid within close proximity, access to medication and healthcare products is convenient. Additionally, there are reputable physicians like Ladies First Krysten Schmidt and Sands-Constellation Heart Institute nearby for medical care. A selection of restaurants like Cruiser's Creamery and The Original Red Osier Landmark Restaurant provide dining options, while places of worship such as First Baptist Church Pavilion offer spiritual support. Various hospitals including Medina Memorial Health Care and NYS Batavia VA are available for medical emergencies. Transportation options like the Genesee County Airport are easily accessible, making travel convenient. Parks like Churchville Park and Oatka Creek Park offer opportunities for outdoor leisure activities, and cafes like Tim Hortons provide a cozy setting for social gatherings. Overall, this part of Le Roy is well-equipped to meet the needs of seniors seeking a comfortable living environment with easy access to essential services.

Pharmacies

• Walgreens (1 miles)
• Top's Markets (1.2 miles)
• Rite Aid (1.4 miles)
• Milex Drug (7 miles)
• Rite Aid (8.8 miles)
• Alberty Drug Co. (9.8 miles)
• CVS Pharmacy (10.5 miles)

Physicians

• Ladies First Krysten Schmidt (1.1 miles)
• Sands-Constellation Heart Institute - LeRoy (1.4 miles)
• LeRoy Primary Care (1.4 miles)
• Place Eye Care (4 miles)
• Przystal Catherine MD (7.6 miles)
• Caledonia Medical Center (7.6 miles)
• Genesee Therapy (9.4 miles)

Restaurants

• Cruiser's Creamery (1.3 miles)
• The Original Red Osier Landmark Restaurant (3.4 miles)
• Gunsmoke Saloon (4.9 miles)
• McDonald's (4.9 miles)
• Hunt's Pub (6.5 miles)
• Daffies Pizza (6.6 miles)
• Reminisce Soda Fountain Diner (6.6 miles)

Places of Worship

• First Baptist Church Pavilion (7.7 miles)
• Cornerstone Church (8.8 miles)
• Church of Jesus Christ of Latter Day Saints (8.9 miles)
• Calm in the Chaos Interfaith Center (10.3 miles)
• Anglican Community Church (10.3 miles)
• WW Studio (11.5 miles)
• Elba United Methodist Church (11.6 miles)

Hospitals

• Medina Memorial Health Care (8.8 miles)
• Third Floor (9.5 miles)
• Urgent Care (9.7 miles)
• St Jerome Hospital Guild (9.7 miles)
• NYS Batavia VA (10.6 miles)
• United States Government, Veterans Administration Hosp (10.6 miles)
• Va Medical Center (10.6 miles)

Transportation

• Genesee County Airport (GVQ) (9.5 miles)
• Depew, Lancaster & Western Railroad (10.1 miles)

Parks

• Churchville Park (9.6 miles)
• MacArthur Park (9.8 miles)
• Kibbe Park (9.9 miles)
• Centennial Park (9.9 miles)
• Oatka Creek Park (10.1 miles)
• Black Creek Park (11.5 miles)
• Johnson Park (12.1 miles)

Cafes

• Tim Hortons (10 miles)
• Starbucks (10.9 miles)
• Homestretch Grill (11 miles)
• Tim Hortons (11 miles)