The Bixby Home

Pros

• Residents at the Bixby Home are treated with utmost love and care, fostering a supportive environment for their well-being.
• The facility is praised for its cleanliness and the quality of food served to the residents.
• The staff is described as warm, friendly, and professional, creating a welcoming atmosphere for both residents and their families.
• Family activities and celebrations are regularly organized, allowing residents to engage in fun and enriching experiences.
• Many residents have made lasting friendships with fellow inhabitants, contributing to a sense of community within the home.
• The proprietor is noted for being helpful and compassionate, ensuring that residents receive personalized care tailored to their needs.
• Families feel at ease knowing that their loved ones are safe and receiving excellent care in an assisted living setting.

Cons

• The owner of the Bixby Home can become hostile when questions or concerns are raised about residents' welfare.
• Residents lack access to the Internet and must rely on limited phone usage, often leading to frustration in communication with family.
• The facility is not ADA compliant and is surrounded by trash and debris, creating an unpleasant environment for residents.
• The manager has been accused of being unprofessional and disregarding the immediate family's concerns, leading to a poor experience for families.
• There are allegations of mishandling residents' belongings after their passing, causing distress for families left behind.
• Reports indicate that the facility does not adequately provide medical, emotional, or physical care to its residents.
• Families have faced difficulties in obtaining information about their loved ones’ health and treatments while residing in the facility.
• Some reviews suggest the facility operates without following proper regulations or standards expected of care homes.

Review

The Bixby Home in Interlaken, NY, has garnered a mixture of reviews from families with loved ones residing there. Some individuals express heartfelt gratitude and satisfaction with the care provided at this assisted living facility, highlighting the warmth and professionalism of the staff. For example, Stella Avcisoy praises the Victorian house's beauty, spacious private rooms, and numerous activities available for residents. She emphasizes how the community is family-oriented and offers accessible amenities like a library and a restaurant.

Many reviewers commend the compassionate care their family members receive at Bixby Home. One reviewer mentions their mother’s experience over two years in which they witnessed consistent cleanliness and nutritious meals served to residents. They admire how the staff interacts affectionately with each resident, providing a nurturing environment that fosters well-being despite their various challenges. Another family member shares fond memories of events hosted by the facility such as picnics and holiday celebrations where residents engage in painting, gardening, or playing games—a testament to promoting social interactions among them.

However, not all accounts are so positive; some reviewers have voiced deep concerns about management practices at Bixby Home. A notable critique came from a sibling whose brother has lived at Bixby for eight years but faced communication difficulties when trying to reach him due to unavailability of staff by phone. The sibling expressed frustration over what they perceived as hostility from management when questions about their loved one’s welfare arose. This sentiment was echoed by others who recounted negative experiences involving poor communication regarding medical needs and overall treatment standards.

Several reviews raise alarming issues regarding safety compliance and facility conditions that require immediate attention. One review explicitly states that Bixby Home is not ADA compliant, mentioning inadequate maintenance that posed risks such as significant piles of trash around the property and covered windows—creating both unsightly views for residents and potential fire hazards. These claims provoke serious concerns about whether the facility is operating legally while failing to provide satisfactory living conditions for its residents.

Moreover, caregiving which seems loving on the surface contrasts starkly with accusations against Debbie Bixby—allegations state she had given away personal belongings of deceased residents after neglecting proper protocols when dealing with family inquiries concerning her father’s possessions following his death. Such actions reportedly led to investigations by state authorities into her operational standards at Bixby Home—a troubling situation that indicates operational negligence or even potential abuses within care practices.

Ultimately, opinions diverge significantly between satisfied families who deeply appreciate the supportive atmosphere cultivated at Bixby Home versus those decrying egregious mismanagement potentially hidden behind a façade of care. Families searching for an assisted living option must navigate these conflicting narratives carefully — weighing reports of genuine affection shown toward residents against serious allegations regarding accountability measures or adherence to regulated standards within residential facilities like this one. Given these mixed reviews encompassing both affectionate stories of engagement alongside dire warnings about neglectful practices, it becomes paramount for prospective families to conduct thorough research before deciding on appropriate placement for their loved ones.

Restaurants

• Cayuga Lake Creamery (1.5 miles)
• O'Malley's Cabin on the Lake (2.1 miles)
• Sheldrake Point Winery (3.3 miles)
• Thirsty Owl Wine Company (5.1 miles)
• Fingerlicks (5.1 miles)
• Trimmers Ice Cream (5.6 miles)
• Atlas Bowl (6.2 miles)

Physicians

• Trumansburg Family Health Center (5.7 miles)
• Cayuga Professional Center (14 miles)
• Ithaca Urology (14.1 miles)
• Buttermilk Falls Pediatrics (14.1 miles)
• Orthopedic Services Of CMA (14.1 miles)
• Cayuga Womens Health (14.1 miles)
• Cayuga Medical Associates At Clf (14.1 miles)

Pharmacies

• Kinney Drugs (6.3 miles)
• South Seneca Pharmacy (6.3 miles)
• Kinney Drugs (7.3 miles)
• Water Street Pharmacy (14.4 miles)
• Kinney Drugs (15.7 miles)

Parks

• Lodi Point State Park (7.7 miles)
• Taughannock Falls State Park (8.1 miles)
• Taughannock Falls Overlook (8.2 miles)
• Ludlowville Falls (10.6 miles)
• Lansing Myers Park (10.6 miles)
• Sampson State Park (12.5 miles)
• Keuka Lake Outlet Trail (13.5 miles)

Hospitals

• Auburn Community Hospital (7.8 miles)
• Cayuga Hospital (14 miles)
• Cayuga Medical Center (14.2 miles)
• Cayuga Medical Center Maternal Child Health Unit (14.2 miles)
• Schuyler Hospital Primary Care (14.6 miles)

Cafes

• Stonecat Cafe (11.6 miles)
• Tabora Farm & Winery (12.4 miles)
• The Elf In The Oak (14.4 miles)
• Ithaca Coffee Company (15.7 miles)
• Allechant (16.3 miles)

Transportation

• Ithaca Tompkins Regional Airport (ITH) (16.1 miles)