New Century Home Care in Brooklyn, NY

Pros

• The agency inspires trust in communication and offers personalized closeness to patients and caregivers.
• Moisés is praised for his professional ethics and his ability to resolve needs responsibly.
• Moises provides excellent customer service and keeps clients informed throughout the process.
• The staff are friendly, courteous, and highly professional.
• Valentina is kind, attentive, and always willing to assist with any concerns.
• The team offers bilingual support to help non-English speakers.
• Luis is professional, knowledgeable, and helpful during the registration process.
• Dary delivers excellent service and is highly regarded.
• Jilly is readily available to help and returns calls promptly.
• Cindy is professional and kind, contributing to a positive experience.
• New Century Home Care is described as among the best home care providers, with caring and capable staff.
• Clients feel satisfied and would highly recommend the agency.

Cons

• The agency displayed incompetence, unprofessionalism, rudeness, disrespect, and unreliability in tending to the patient’s needs.
• There was no concern for the patient’s needs.
• The experience was described as absolutely appalling, and the agency was said not to deserve even one star.

Review

New Century Home Care in Brooklyn is best suited for families seeking a highly engaged in-home care partner that can manage the care transition for an elderly loved one with calm, proactive coordination. The reviews repeatedly spotlight a team-driven approach where coordinators guide the enrollment, tailor services to individual needs, and maintain open, respectful communication. The standout is a culture of accessibility and responsiveness, with staff who are praised for listening, explaining steps clearly, and following through. Bilingual support further strengthens the fit for families who navigate language barriers, making the intake and ongoing care adjustments feel smooth rather than stressful.

Those who should consider alternatives are families facing the need for around-the-clock skilled nursing or a setting where medical supervision is continuously on-site. New Century Home Care excels at coordinating home-based care and connecting families with appropriate caregivers, but a traditional assisted living facility or a dedicated nursing model may be a better fit for situations demanding constant, highly skilled medical oversight or a higher level of supervision. If the priority is a more predictable on-site medical cadence or a facility-based environment, exploring other options is prudent.

The main pros, personalized service, efficient enrollment, and reliable communication, strongly offset the potential downsides when the goal is a coordinated home-care experience. The agency earns consistently high marks for courtesy, professionalism, and problem-solving, with coordinators who keep families informed at every step and quickly address concerns. This approach translates into reduced stress during a transition and a clearer path to securing the right kind of caregiver, which matters greatly for someone navigating complex needs or a first-time hiring process.

In practice, the team’s strengths show up in concrete ways: Moises, Valentina, and Luis earn repeated praise for guiding families through the application and matching process, providing updates, and remaining accessible. The ability to offer bilingual staff helps ensure comprehension and trust, while flexible scheduling and a sense of partnership with both patients and family members create a dependable support network. Several reviews underscore that even when troubles arise, the coordinators are present, patient, and solution-oriented, turning potential friction into actionable next steps.

However, a singular negative review points to a discharge experience framed as incompetent and unprofessional, which cannot be ignored. That account stands as an outlier against a broad field of overwhelmingly positive feedback. It suggests the possibility of a misalignment between service scope and the patient’s needs, or a temporary breakdown in communication. Families should treat this as a cautionary note rather than a rule, and proceed by clarifying exact service boundaries up front, requesting a named coordinator, and considering a short-term trial period to confirm fit before committing long-term.

For decision-making, the takeaway is clear: New Century Home Care offers a compelling, high-touch option for Brooklyn families prioritizing responsive coordination and personalized, language-accessible support. It is especially well-suited for those who value a strong coordinator-led process, fast enrollment, and ongoing communication with a caring, professional team. Those requiring around-the-clock skilled nursing or a more structured facility environment should weigh alternatives. Prospective clients are advised to specify the caregiver qualifications, set clear expectations, request a dedicated point of contact, and consider a trial period to confirm alignment with care goals. Contacts tied to the most frequently praised coordinators, Moises, Valentina, and Luis, provide reliable entry points to begin the conversation.

This part of Brooklyn, New York, offers a convenient and lively urban environment with easy access to public transportation, pharmacies, restaurants, hospitals, parks, cafes, physicians, and theaters. The area is well-connected by the MTA Subway system, providing seniors with reliable transportation options to explore the city. With several pharmacies nearby, medication management and healthcare needs can be easily addressed. A variety of dining options ranging from casual eateries like Nathan's Famous to upscale establishments like L & B Spumoni Gardens offer diverse culinary experiences. The proximity to hospitals such as Maimonides Medical Center and NYU Langone Hospital Brooklyn ensures access to quality healthcare services. Additionally, the presence of parks like Sunset Park and Louis Valentino Jr Park & Pier provides opportunities for outdoor recreation and relaxation. Overall, this part of Brooklyn offers a vibrant community with a range of amenities that cater to the needs and interests of older adults looking for a convenient and engaging living environment.

Transportation

• MTA Subway - Bay Parkway (0.9 miles)
• MTA Subway - Sheepshead Bay (2 miles)
• MTA Subway - Church Ave (2.5 miles)
• MTA Subway - Coney Island/Stillwell Ave (2.7 miles)
• MTA Subway - W 8th St/NY Aquarium (2.8 miles)
• MTA Subway - Prospect Park (3.2 miles)
• MTA Subway - 59th St (3.3 miles)

Pharmacies

• Walgreens (1.4 miles)
• Duane Reade (1.9 miles)
• CVS Pharmacy (2 miles)
• Pathmark (2 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.3 miles)
• Rite Aid (2.5 miles)

Restaurants

• L & B Spumoni Gardens (1.6 miles)
• Nathan's Famous (2.9 miles)
• Coney Island Brewing Co (2.9 miles)
• Paul's Daughter (2.9 miles)
• Ruby's Bar & Grill (3 miles)
• """"""Nathan's Famous"""""" (3 miles)
• Sugar Bowl (4.8 miles)

Hospitals

• Maimonides Medical Center (2.5 miles)
• Kings County Hospital Center (3.1 miles)
• NYU Langone Hospital Brooklyn (3.7 miles)
• NewYork-Presbyterian Brooklyn Methodist Hospital (3.7 miles)

Parks

• Sunset Park (3 miles)
• Louis Valentino Jr Park & Pier (5.2 miles)
• Herbert Von King Park (5.3 miles)
• Fort Greene Park (5.3 miles)
• Brooklyn Bridge Park Pier 6 (5.7 miles)
• Brooklyn Heights Promenade (5.9 miles)
• Brooklyn Bridge Park (6.3 miles)

Cafes

• Judy's (3.2 miles)
• East One Coffee Roasters (4.9 miles)
• The West (6.7 miles)

Physicians

• Leading Lasik Center (3.5 miles)
• Costco Optical (3.6 miles)

Theaters

• Alamo Drafthouse Downtown Brooklyn (5.3 miles)
• Alamo Drafthouse Cinema Lower Manhattan (6.8 miles)