Cudley's Home Care Svc

Pros

• Damata is described as great and always willing to help.
• Damata is considered the best and doing a great job.
• The place is described as great with staff who make it fun and bring positive vibes.
• The school is praised as having one of the best accredited HHA training programs in New York, with experienced staff ensuring learners feel comfortable.
• Mayra is praised for helping students.
• Graduates praise the teachers and describe the school as wonderful with no complaints.
• The program is described as incredible and excellent for the home attendant course.
• The staff are described as kind, respectful, and very professional.

Cons

• They describe the staff as rude, unprofessional, and unhelpful, with some not greeting customers or providing information.
• The phone staff are called very rude and unprofessional.
• The two registration staff are said to be rude, unprofessional, and to treat students as illiterate or inferior.
• Classes are reportedly canceled without informing attendees.
• Staff are accused of screaming at students and verbally abusing them.
• A staff member is alleged to have made xenophobic remarks about language or origin.
• Management and ownership are described as untrustworthy and shady, with accusations of lying and shouting matches, including withholding information like EIN.
• The program is criticized for high costs (fees around 695?696) and requiring students to buy their own uniforms.

Review

The collection of reviews about this HHA training program in New York paints a portrait of a place that divides opinion as sharply as it does in experiences. On one hand, there are strong, unwavering testimonials of care, support, and solid educational outcomes. On the other, there are numerous complaints about rude, unprofessional behavior, poor communication, and inconsistent treatment of students. The contrast is striking: Damata and Mayra are repeatedly praised as trustworthy, helpful, and dedicated educators, while a number of reviewers describe a culture of dismissiveness and blunt treatment from certain staff members, particularly those handling registrations and front-desk inquiries.

Several reviews center on the warmth and competence of specific staff members. Damata emerges as a standout figure for many students who praise her as "the best" and someone who is always there to help. Positive remarks about her range from being supportive and encouraging to going the extra mile to make students feel comfortable and prepared. Mayra is also singled out in several messages for assistance with administrative tasks and for maintaining a helpful, approachable presence even years after some students completed the program. In these accounts, the instructors and counselers are credited with providing real value, creating an environment where learners feel guided and confident about their future work as home health aides.

Yet these favorable experiences sit alongside a chorus of criticisms about the customer service culture in the same institution. A recurring thread describes rude, unprofessional behavior from receptionists or staff who handle inquiries by phone. Some reviewers report being met with silence when they attempted to ask questions or being brushed off with curt, harsh responses. Others recount that important information - such as class cancellations or changes - was not communicated in a timely or respectful way, leaving students to scramble or miss sessions. In several comments, the problem is not the content of the program, but the manner in which questions are answered and the attitude with which students are treated.

The sentiment extends beyond occasional snubs to accusations of a broader, sometimes hostile environment. One reviewer claimed that two staff members in charge of registration treated students "like FOBs" and spoke to them as if they were illiterate or ignorant. Another disturbing note described an incident where a trainer allegedly insulted a student from Africa about English language proficiency, prompting criticism that the school does not show sufficient sensitivity to language barriers and cultural diversity. A number of comments describe cancellations without notice, and a tendency for staff to project impatience or disdain when confronted with questions about schedule changes or program requirements. Taken together, these accounts suggest that while the curriculum and outcomes may be solid, the experience for some learners can be undermined by a perceived lack of respect and professional courtesy from certain staff members.

Costs and administrative requirements are another frequent source of concern. Several reviewers explicitly call out the price for the training - claims of charges in the mid- to upper-600s, plus a separate registration fee and the need to purchase uniforms - framing the program as expensive and potentially burdensome. Complaints about opaque or inconsistent billing, and about a lack of transparency (for example, around EIN information or tax-related documentation) add to the perception that there may be financial or administrative tensions beneath the surface of the classroom success. A few comments warn potential students that the school's cash-based practices may complicate formal bookkeeping, reinforcing concerns about trust and accountability. In contrast, some students acknowledge the cost but frame it as a worthwhile investment given the quality of instruction and the tangible certificate they received.

Despite these tensions, there is a robust strand of positive feedback regarding the training itself. Several reviewers insist that the program is among the best accredited HHA training offerings in New York, with staff who are capable of teaching, explaining, and motivating students to learn. People who completed the course report feeling prepared to work, securing positions, and valuing the practical knowledge they gained in class. The praise is especially pointed toward the supportive moments - Damata's encouragement, Mayra's assistance, and the sense that the instructors do convey meaningful knowledge that translates into real-world readiness. A few students explicitly credit the school with helping them build confidence, highlighting the sense of accomplishment that comes with earning their certificate.

In the end, the experience described across these reviews is deeply polarized. Some learners leave with strong, positive memories of helpful teachers, a supportive classroom atmosphere, and a credential that opened doors for their careers. Others describe a challenging environment where interactions with certain staff members felt disrespectful, where cancellations and miscommunications undermined the educational experience, and where financial and administrative practices prompted concern. The common throughline is a promise of value and opportunity tempered by real issues in customer service and administration. For prospective students, the takeaway is clear: the program can be highly rewarding and professionally rigorous, but engaging with it may require navigating a mixed bag of interpersonal experiences - seeking out Damata and Mayra for support, but remaining mindful of the reports about phone conduct, scheduling communication, and the clubby realities of office culture that some reviewers found troubling. If you're considering enrolling, it may be wise to visit, observe a session if possible, ask detailed questions about class schedules and refunds, and gauge the current staff's responsiveness and professionalism to ensure the experience aligns with your expectations.

Transportation

• MTA Subway - 125th St (1.3 miles)
• Harlem–125th Street (1.3 miles)
• MTA - 125th St Subway Station (1.6 miles)
• MTA - 116th Street Subway Station (1.9 miles)
• MTA Subway - 168th St (2.1 miles)
• MTA Subway - 181st St (2.7 miles)
• MTA Subway - 190th St (3 miles)

Parks

• Randall's Island Park (1.4 miles)
• St Nicholas Park (1.5 miles)
• Marcus Garvey Park (1.6 miles)
• J. Hood Wright Park (2.4 miles)
• Carl Schurz Park (3.1 miles)
• Carl Schurz Dog Run (3.2 miles)
• Riverside Park (3.6 miles)

Restaurants

• Harlem Kebab Grill (1.6 miles)
• The River Palm Terrace (3.2 miles)
• McDonald's (3.7 miles)
• Kura Revolving Sushi Bar (3.8 miles)
• The Loeb Boathouse (3.9 miles)
• Ikraveit Foods (3.9 miles)
• Le Pain Quotidien (4.2 miles)

Hospitals

• Manhattan Psychiatric Center (2 miles)
• Russ Berrie Medical Science Pavilion (2 miles)
• Milstein Hospital Building (2.2 miles)
• Metropolitan Hospital Center (2.6 miles)
• St Barnabas Hospital (2.9 miles)
• Bronx VA Medical Center (3.6 miles)
• NewYork-Presbyterian Allen Hospital (3.9 miles)

Physicians

• Morgan Stanley Children's Hospital (2 miles)
• David H. Koch Center for Cancer Care at Memorial Sloan Kettering Cancer Center (3.8 miles)
• Cummings, Allegra Weill Cornell Medicine Obstetrics and Gynecology (3.9 miles)
• Memorial Sloan Kettering Cancer Center (4.1 miles)

Pharmacies

• Rite Aid (2.1 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.4 miles)
• Rite Aid (3.5 miles)
• Duane Reade (3.5 miles)

Cafes

• Kuppi Coffee Company (3.1 miles)
• Starbucks (3.5 miles)
• Ralph’s Café (4 miles)
• Pier I Cafe (4.5 miles)

Theaters

• AMC Loews Lincoln Square 13 (4.4 miles)

Places of Worship

• St. Patrick's Cathedral (5 miles)