Home Instead - Binghamton, NY

Pros

• The care provided by the caregiver is excellent and exceeds expectations.
• The family's interaction with the administrative staff is also commendable.
• They feel fortunate to have Home Instead available in their area.
• Home Instead allows them to keep their mother in her own home, which they consider priceless.
• They are very satisfied with the current caregiver assigned to support their mother.
• The family appreciates the peace of mind and time gained to spend with loved ones thanks to the caregiver's assistance.

Cons

• The first caregiver sent was a total mismatch for the mother's needs and arrived very late to the first visit.
• The initial caregiver did not bring lunch, causing them to leave unexpectedly to purchase food.
• There were other qualities of the first caregiver that were not suited for home care.
• The overall experience with the staff coordinating care received a rating of 4 due to these initial issues.

Review

Navigating the complexities of home care for a loved one can be both challenging and rewarding. For families like mine, finding the right support can often seem daunting. Fortunately, our experience with Home Instead has been overwhelmingly positive, particularly with the caregiver assigned to us and the administrative staff coordinating our mother's care. From the outset, it was clear that this service not only met but consistently exceeded our expectations.

Our journey with Home Instead began with an urgent need for reliable assistance in caring for my mother at home. We had concerns about ensuring her safety and comfort while allowing her to remain in a familiar environment. The peace of mind that comes from knowing she is well cared for is truly invaluable; it allows us to focus on other aspects of our lives without constantly worrying about her well-being. In this regard, we feel incredibly fortunate to have access to such excellent services in our area.

One aspect that stands out in our experience is the exceptional quality of care provided by our current caregiver. This individual quickly adapted to my mother's specific needs and established a rapport that has enriched both their lives. Their attentiveness, kindness, and professionalism shine through daily interactions, making them an integral part of our family’s routine. It is clear that they are not just fulfilling a role; they genuinely care about making a difference in my mother's life.

Equally important are the interactions we've had with the administrative staff at Home Instead. Overall, we have found them to be highly competent and supportive throughout this process. They’ve played a crucial role in ensuring that my mother's changing needs are met promptly and effectively. However, it is worth noting that there was an initial mismatch when we first started working with them—a caregiver who did not align well with my mother’s needs or preferences arrived late and left unexpectedly due to logistical issues around meals. This unfortunate introduction could have deterred us from continuing with their services; however, we chose to give them another chance.

The subsequent placement of our current caregiver was indeed a turning point in our experience with Home Instead. The dedication shown by both this individual and the administrative team made all the difference: whereas the previous match fell short, this partnership has blossomed into something truly meaningful. It demonstrates how critical it is for home care services to listen closely to familial concerns and provide tailored solutions—something we now appreciate deeply.

Ultimately, what I cherish most about having assistance through Home Instead is not merely that my mother receives excellent care but also the precious time I’ve gained as a result. With trustworthy support in place, I am free to relish moments spent with my husband and granddaughter—time I thought would be hard-earned amidst caregiving responsibilities becomes priceless memories instead. In conclusion, it's easy for me to wholeheartedly recommend Home Instead based on our experiences so far—their commitment reflects quality service aimed at enhancing families' lives during challenging times when support means everything.

Restaurants

• Spiedie and Rib Pit (0.3 miles)
• Burger King (0.3 miles)
• Denny's (0.3 miles)
• Wendy's (0.3 miles)
• Mary's Restaurant (0.4 miles)
• Arby's (0.4 miles)
• Subway (0.4 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• CVS Pharmacy (3.4 miles)
• Walmart Pharmacy (4.1 miles)
• CVS Pharmacy (4.2 miles)
• Walgreens (4.5 miles)
• Medicine Shoppe (4.8 miles)
• Wegmans (4.9 miles)

Physicians

• UHS Primary Care (0.3 miles)
• Lourdes Family Practice (0.7 miles)
• Lourdes (0.7 miles)
• Chenango Bridge Medical (1 miles)
• Primary Care Associates (3.4 miles)
• Lourdes Walk-in Robinson Street (3.4 miles)
• V A Binghamton Clinic (3.7 miles)

Hospitals

• Lourdes Health Support (0.6 miles)
• Lourdes Hospital (3.4 miles)
• Our Lady of Lourdes Memorial Hospital (3.4 miles)
• Lourdes Hospital (3.4 miles)
• Binghamton Psychiatric Center (3.7 miles)
• New York State Inebriate Asylum (3.7 miles)
• Greater Binghamton Health Center (4 miles)

Cafes

• Starbucks (1.6 miles)

Parks

• Otsiningo Park (2.7 miles)
• Cfj Park (4.1 miles)
• Chenango Valley State Park (4.7 miles)

Places of Worship

• St Thomas Aquinas Church (4.6 miles)