3213 22Nd Avenue SE, Rio Rancho, NM 87124
For more information about senior living options: (844) 490-3973
They were told a prescription refill would be submitted, but it was never submitted, leaving them without their necessary medication. The facility imposes a 14-day quarantine, longer than the NMDOH's 10-day requirement.New Mexico Health Care Systems in Rio Rancho is best suited for residents and families who need the most affordable option and can tolerate limited reliability in day-to-day care, especially around medication management. The facility's overall performance, reflected in a low rating (about 1.7) from a small sample, signals serious gaps in care coordination and accountability. For families prioritizing safety, timely med administration, and clear communication, this community does not meet the baseline expectations needed to support a stable, long-term living arrangement.
Those evaluating options should explicitly consider alternatives if reliable medication management and responsive staff are non-negotiable. Seniors with chronic conditions, complex regimens, or a heightened risk of adverse drug events will likely be better served elsewhere. Families who cannot or will not actively monitor every medication decision, refill cycle, and care communication should look beyond this community. In short, reserve serious consideration for this facility unless budget constraints are paired with a robust plan for external oversight and risk management.
The practical takeaway from the available feedback is that there are essentially no strong positive signals to offset the dominant concerns. The most salient issues center on medication management gaps - specifically, failures to submit refills promptly and the resulting periods when residents are without essential medicines. Such lapses create direct safety risks, undermine trust in staff accountability, and place an extra burden on family members who must compensate by double-checking orders and chasing follow-through. With a limited number of reviews underscoring these problems, the absence of notable positives means the risk carries more weight in decision making.
Beyond med handling, the overall impression is one of insufficient responsiveness and care coordination. When medication oversight and timely communication are inconsistent, other aspects of daily care - activity scheduling, coordinated physician input, and emergency responsiveness - are likely to suffer as well. For a senior who relies on a predictable routine and clear updates about treatment plans, this pattern is a meaningful disadvantage. Families should anticipate a higher likelihood of fragmented care, less proactive problem-solving, and a need for persistent family involvement to safeguard health and well-being.
To evaluate this community with rigor, concrete questions should be pursued before any move: what is the exact medication management protocol, and who oversees it daily? Is there an on-site pharmacist or a dedicated nurse responsible for med reconciliation, with a written process for refill submissions and verified timing? How are med errors or delays documented and communicated to families, and what are the timelines for escalation? What is the staff-to-resident ratio during peak hours, and how quickly can a resident access help for urgent needs? Can families review recent care plans, MARs (medication administration records), and incident reports? These checks are not optional; they are essential to render a fair judgment about whether the facility can meet basic safety standards.
In the end, the decision hinges on risk tolerance and the ability to supervise care. If a family cannot accept inconsistent medication management, slow or unclear communications, and a care environment that requires constant vigilance, this community should be excluded from serious consideration. For households with limited options, the alternative is to seek facilities with demonstrated strong med management, transparent reporting, and a documented commitment to resident safety. The prudent move is to narrow the field to communities with verifiable systems that protect medication integrity and deliver reliable, proactive care, even if those options come at a higher price or require more active family engagement.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Albuquerque International (13 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The assisted living community in Rio Rancho, NM offers a range of amenities and care services to ensure the comfort and well-being of its residents. The apartments are fully furnished with cable or satellite TV, Wi-Fi/high-speed internet, and a kitchenette where residents can prepare their own meals if desired. Housekeeping services are provided to maintain cleanliness and order.
For those who require assistance with daily activities, 24-hour supervision is available along with assistance with bathing, dressing, and transfers. Medication management is provided to ensure proper dosing and administration. The community also offers a mental wellness program to support residents' emotional and cognitive health.
Residents can enjoy a variety of dining options that cater to special dietary restrictions. Meals are prepared and served by the staff, taking into consideration any diabetes diet or other specific dietary needs.
Engaging activities are an essential part of life in this community. Residents have the opportunity to participate in resident-run activities as well as scheduled daily activities organized by the staff. This ensures there is always something interesting and enjoyable for everyone.
The community is conveniently located near various amenities such as cafes, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. Transportation arrangements for medical appointments are available for residents who may need assistance getting to their doctor's office or hospital.
Overall, this assisted living community in Rio Rancho provides a comfortable and supportive environment where seniors can receive the care they need while enjoying a range of amenities and engaging activities.
New Mexico Health Care Systems is located at 3213 22Nd Avenue SE, Rio Rancho, NM 87124 in Sandoval County, New Mexico
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