Lakeview Christian Home-Sw Inc

Pros

• Lakeview Hospice care had wonderful, caring people who were efficient, loving, and informative.
• The reviewer would recommend Lakeview Hospice care to anyone.
• Lakeview is an awesome facility with knowledgeable, caring staff.
• Special thanks are given to Mike, Ashley, and Angie for their care.
• The reviewer expresses love for the place and praises its mission.

Cons

• The reviewer states that the facility is not Christian and is described as criminal.
• They claim management has left a mother-in-law's house unsold for months and that HOA fees are still being charged on a home she doesn't own.
• They warn readers to read the contract carefully and imply there could be a basis for a class-action lawsuit.
• They describe a strong urine odor throughout the facility.
• They allege severe neglect of their grandmother, including failure to provide a soft diet, ignoring her care, and a decline that may have been caused by poor treatment and possible deception about a concussion.
• They recount seeing nurses ignore a call light and not respond promptly.
• They express frustration at being unable to reach the facility and receiving the runaround when trying to contact staff.

Review

The collection of remarks paints a strikingly mixed portrait of Lakeview, with some voices expressing deep disappointment and anger, while others sing praises for the care and compassion they received. On one hand, critics argue that the facility or related services fall far short of expectations, especially in the areas of trust, financial dealings, and basic daily care. They describe situations where contracts and fees feel like traps, where money owed to families has not been returned, and where promises about home settings or hotel-like arrangements appear to be broken. One reader asserts outright that the place is not Christian in character, calling it "criminal" and urging others to review contracts carefully and consider legal action. The gist of these concerns centers on financial and ethical questions: mother-in-law's HOA payments for a house she no longer owns, a friend's unresolved financial payoff after moving out, and the sense that families are left in limbo while documents and settlements drag on. The underlying message is a warning that the business side of the operation may be misaligned with its professed values, leaving families frustrated and exposed to ongoing disputes.

Alongside these financial complaints, another thread runs through the reviews: a sense of odors, neglect, and substandard care. One reviewer bluntly notes a pervasive urine smell, an immediate sensory problem that sets a negative tone about the facility's environment. The critique grows more serious with the account of a grandmother who was placed at Lakeview shortly before passing away. The family describes the first day as chaotic and dangerous - she fell from her chair and sustained a head injury that required hospitalization. They blame a lack of appropriate care for her dietary needs, insisting they had communicated a soft or blended diet due to her inability to chew, yet the staff allegedly failed to provide it. The reviewer portrays a pattern of indifference - being put in her room and ignored rather than attended to - with consequences that they believe accelerated her decline. The narrative also includes a strong charge that truthful updates were not provided about a concussion or the overall health status, culminating in a belief that better care might have prolonged her life. Read as a whole, this account casts a stark image of neglect and deception.

Another portion of the testimony focuses on a specific scene in the hallways of Lakeview, illustrating a broader concern about responsiveness and engagement. A visitor recounts entering the east wing to find a call light illuminated in room #8 and witnesses three nurses standing at the nurses' station, engaged in conversation, with one aide acknowledging the light but offering no action beyond a dismissive, "Yeah, we know, we can hear it." The visitor's challenge - "Well then why don't you answer it?" - reads as a direct confrontation with a culture of inattention. The reviewer mentions having worked at the facility in the past and notes that little has changed since the 1980s, implying a persistent, systemic issue with responsiveness and patient monitoring. The sentiment conveyed is one of ongoing frustration and concern that patients may be left without timely assistance when they need it most.

Distance adds another layer to the narrative. One reviewer describes being 1,500 miles away and repeatedly facing difficulties in reaching anyone to speak with their grandmother. The sense of helplessness is palpable: the only tool available is a phone call, and too often it feels like a hurdle rather than a lifeline. The repeated difficulty in making contact amplifies the fear and anxiety that families experience when they entrust their loved ones to a facility that should serve as a bridge between caregiving and peace of mind. This thread emphasizes how crucial accessible communication is for families dealing with aging relatives or seriously ill loved ones, especially when emotions run high and the stakes feel personal and immediate.

Not all voices, however, tell a story of disappointment. Other reviewers share positive, even glowing, experiences with Lakeview, offering a counterweight to the criticisms. In one account, a family member's ER situation moved quickly and smoothly through the system after choosing Lakeview Hospice. Within hours, their loved one was brought home in a hospital bed, with pain managed and a team described as efficient, loving, and informative. The gratitude is directed at specific staff members - Mike, Ashley, and Angie - whose names are singled out for praise. The sense of relief and confidence conveyed by this experience paints hospice care as responsive and compassionate when integrated into a timely, well-supported plan. The tone here is one of trust and appreciation, suggesting that when the care team aligns with the family's needs, the outcome can be profoundly positive.

Beyond that specific incident, other comments express enthusiastic support for Lakeview as an institution. One reviewer calls Lakeview an awesome facility with knowledgeable, caring staff, underscoring an overall impression of competence and warmth. Another affirmation simply states, "Love this place! Wonderful people serving a wonderful mission!" Taken together, these positive voices highlight a dimension of Lakeview that resonates with families who feel heard, respected, and well cared for. They recall experiences where professionals not only performed their duties but also embodied a mission of service and compassion that made a tangible difference during challenging times.

Taken as a whole, the remarks present a spectrum of experiences that can feel strikingly divergent. Some families describe financial disputes, neglect, poor communication, and environmental concerns, while others recount swift, compassionate care that brings relief to patients and families when it matters most. The contrasts underscore the complexity of elder and hospice care, where outcomes can hinge on individual staff, specific departments, and the timing of decisions. Readers are left with a nuanced impression: Lakeview appears to elicit strong, highly personal reactions, with serious accusations about care and contracts on one side and heartfelt gratitude for attentive, effective service on the other. This mixture invites prospective families to research thoroughly, ask pointed questions, and seek firsthand impressions to determine whether the experience aligns with their needs and expectations.

Located in a convenient and bustling part of Carlsbad, New Mexico, this neighborhood offers a wide array of amenities that cater to seniors looking for a comfortable and enjoyable living experience. With popular dining options like Subway, Tokyo Japanese Steak House & Sushi Bar, and McAlister's Deli within walking distance, residents can enjoy a variety of culinary experiences. Additionally, pharmacies such as Walgreens and Southwestern Medical Pharmacy are conveniently located nearby for easy access to healthcare needs. The area also boasts several places of worship including St Peter Evangelical Lutheran Church and Temple Beth El for spiritual fulfillment. For medical care, there are reputable physicians like Dr Lark Family Medicine and ABC Pediatrics in close proximity. Seniors can also enjoy leisure activities at the Allen La Cueva 6 Theater or take a relaxing stroll in parks like The Rocket Slide. With reliable transportation options from Enterprise Rent-A-Car and U-Haul Neighborhood Dealer, as well as nearby hospitals such as Surgical Center of Carlsbad, this neighborhood offers everything needed for a comfortable senior living experience.

Restaurants

• Subway (0.2 miles)
• Carniceria San Juan De Los Lagos (0.2 miles)
• Tokyo Japanese Steak House & Sushi Bar (0.3 miles)
• Sonic Drive-In (0.3 miles)
• McAlister's Deli (0.3 miles)
• Long John Silver's (0.4 miles)
• Taco Bell (0.4 miles)

Pharmacies

• Walgreens (0.2 miles)
• Healthy Education Society (0.5 miles)
• Advanced Medication Systems (0.5 miles)
• Corner Drug Store (0.5 miles)
• Southwestern Medical Pharmacy (0.6 miles)
• Good Neighbor Pharmacy (0.6 miles)
• CVS Pharmacy (1.3 miles)

Places of Worship

• St Peter Evangelical Lutheran Church (0.3 miles)
• Temple Beth El (0.3 miles)
• Southern Baptist Convention (0.3 miles)
• First United Methodist Church (0.4 miles)
• Calvary Assembly Of God Church (0.6 miles)
• Garden Street Baptist Church (0.8 miles)
• Southern Baptist Convention (0.8 miles)

Physicians

• Dialysis Clinic (0.4 miles)
• Dr Lark Family Medicine (0.5 miles)
• Daniel Marancenbaum, MD (0.5 miles)
• Madeleine Drummond, FNP-BC (0.5 miles)
• Pecos Valley of New Mexico/Roberts Martin MD (0.5 miles)
• Sandya Surgical & Vein Center (0.5 miles)
• ABC Pediatrics (0.5 miles)

Hospitals

• Surgical Center of Carlsbad (0.4 miles)

Cafes

• Starbucks (0.5 miles)
• Blue House Bakery & Cafe (1.4 miles)

Theaters

• Allen La Cueva 6 Theater (0.5 miles)

Transportation

• Enterprise Rent-A-Car (1.4 miles)
• U-Haul Neighborhood Dealer (2 miles)

Parks

• The Rocket Slide (1.6 miles)