Hillcrest in Carlsbad, NM
Save2705 Mountain View Drive, Carlsbad, NM 88220
For more information about senior living options: (844) 490-3973
What level of care are you interested in?
Assisted Living
Memory Care
Independent Living
Skilled Nursing Facility
Continuing Care Retirement Community (CCRC)CCRC
Other
The staff at Lakeview Hospice were wonderful, caring, efficient, loving, and informative. They would recommend Lakeview Hospice care to anyone. Lakeview is an awesome facility with knowledgeable, caring staff. Special thanks are given to Mike, Ashley, and Angie for their care.
The place is described as not a Christian establishment and even criminal. They still won't give her the money they owe her. The HOA fees are paid on a home she doesn't own. The facility stinks with a strong urine odor. The grandma received poor care, was ignored, and not given the soft diet she needed, leading to a decline. The staff ignored call lights and were unresponsive. Communication with the facility is poor, leaving families frustrated and unable to reach anyone. The reviewer would advise avoiding bringing a relative there due to neglect.Hillcrest in Carlsbad, NM is best suited for families that are prepared to be highly involved, vigilant about contracts, and ready to pursue accountability, rather than those seeking a reliably nurturing daily care environment. This community works only for families that can tolerate substantial oversight, insist on crystal-clear terms, and accept that care quality may fluctuate. In short, Hillcrest is a fit for diligent guardians who will monitor responses, push for documentation, and be ready to escalate concerns quickly.
Those who should seriously consider alternatives are families whose top priorities are dependable staffing, clean surroundings, transparent billing, and consistent, compassionate care. The feedback points to persistent red flags that will matter most to residents with frailty or medical needs: strong odors indicating hygiene or maintenance issues, and repeated accounts of inadequate attention to residents, especially during illness or meals. When safety, dignity, and timely help are non-negotiable, Hillcrest's pattern of complaints suggests exploring other options in the region.
The dominant concerns center on care quality and safety. Families recount falls and a rapid decline after admission, raising questions about supervision and the appropriateness of the setting for fragile seniors. Diet and meal accommodations emerge as recurring failures - despite explicit guidance, residents were not given meals consistent with their needs. Communication breakdowns compound the risk: call lights go unanswered, messages go unreturned, and families feel left in the dark when a loved one's condition changes. Taken together, these elements make Hillcrest seem unstable for residents who depend on reliable, attentive care.
Financial and contractual risks are a principal thread running through the critiques. Accounts describe confusing or unfavorable financial arrangements, with allegations that funds owed or owed-back payments were mishandled or delayed, and that agreements were not transparently explained. One family confronts a situation involving an ownership dispute and ongoing HOA-like charges, which underscored the vulnerability of residents and families to unclear terms and contested payments. For families, this translates into a clear warning: any prospective agreement should be thoroughly reviewed by a qualified elder-law attorney, with copies of every contract, billing ledger, and service plan obtained before commitment.
Environment and operational reliability amplify the concerns. A strong odor problem signals potential hygiene and maintenance gaps, while reports of unaddressed call lights and difficulty reaching staff paint a picture of a facility where resident voices are not consistently heard. In a setting where minutes matter for pain management, comfort, or prompt assistance, such patterns are unacceptable and threaten both safety and morale. The lack of a cohesive, responsive staff culture undermines any potential positive outcomes and casts doubt on the consistency of daily life for residents.
Bottom-line guidance centers on due diligence and a clear decision framework. Prospective families should demand a transparent, line-by-line review of services and costs, insist on a documented care plan aligned to the resident's medical needs, and verify staffing ratios with the facility and state records. Schedule unannounced visits at different times of day, speak directly with current residents and their families, and request a trial period or respite stay to observe real-time care and communications. If red flags persist after thorough verification - especially around safety, meals, and billing - explore other communities in Carlsbad or nearby towns with stronger staffing, cleaner environments, and contracts that reduce ambiguity. This is a decision where the risk of poor care and financial disputes far outweighs any potential savings or convenience.
524 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hillcrest in Carlsbad, NM is a vibrant and welcoming assisted living community that offers a range of care services and amenities to ensure the comfort and well-being of its residents. As a Continuing Care Retirement Community (CCRC), we provide various levels of care, including Independent Living, Memory Care, and 24-hour supervision.
Our beautiful facility boasts a wide array of amenities designed to enhance the quality of life for our residents. We have an on-site beauty salon where residents can pamper themselves, as well as cable or satellite TV in each room for entertainment. Our community-operated transportation service ensures that residents can easily access nearby locations without any hassle. For those who wish to stay connected with family and friends online, we provide a computer center with Wi-Fi/high-speed internet access.
Keeping physical fitness in mind, we offer a fully equipped fitness room and encourage participation in fitness programs to promote an active lifestyle. Residents can enjoy the outdoor space and beautifully maintained gardens for peaceful relaxation. Our gaming room provides opportunities for friendly competitions and socialization.
Housekeeping services are available to ensure that the living environment remains clean and tidy. Each resident has their own private bathroom for convenience and comfort. Our restaurant-style dining offers delicious meals prepared by our experienced chefs while accommodating special dietary restrictions.
The small library provides a cozy space for reading enthusiasts, while telephone services are available for convenient communication. We also assist with move-in coordination to make the transition as smooth as possible.
At Hillcrest, we prioritize the care needs of our residents. Our dedicated staff is available 24/7 to provide assistance with activities of daily living such as bathing, dressing, transfers, medication management, and diabetes diets. Transportation arrangements are made for non-medical purposes whenever needed.
In addition to meeting physical needs, we understand the importance of social engagement and mental stimulation. Our concierge services cater to personalized requests while planned day trips allow residents to explore new places and create lasting memories. Resident-run activities and scheduled daily activities ensure a vibrant social calendar.
Hillcrest benefits from its prime location, with two cafes, one park, eight pharmacies, 14 physicians, 24 restaurants, two transportation options, 35 places of worship, one theater, and one hospital nearby. This proximity allows residents to access various services and amenities without traveling long distances.
Overall, Hillcrest in Carlsbad, NM is an exceptional assisted living community that offers comprehensive care services along with a wide range of amenities to promote a fulfilling and enriching lifestyle for its residents.
Hillcrest is located at 2705 Mountain View Drive, Carlsbad, NM 88220 in Eddy County, New Mexico
The various features offered at Hillcrest are designed to address the specific needs of residents with dementia or Alzheimer's disease, promoting their well-being and quality of life. Assistance with dressing ensures that residents maintain a sense of independence while receiving support tailored to their cognitive abilities. Medication management is crucial for maintaining health and preventing complications, as it helps ensure that medications are taken correctly and on time. Meal preparation and service not only provide proper nutrition but also create a comforting, familiar environment during mealtimes, which can be particularly beneficial for those with memory challenges. Activities of daily living assistance encourages engagement in routine tasks, fostering autonomy and self-esteem while ensuring safety. Support in bathing promotes hygiene and comfort, contributing positively to overall physical health. Assistance with transfers helps prevent falls and injuries, providing both physical support and reassurance. Finally, 24-hour supervision offers peace of mind for families while ensuring that residents are safe, monitored, and supported throughout the day and night. Together, these features create a comprehensive approach to care that acknowledges the unique challenges faced by individuals with dementia or Alzheimer's disease.
Hillcrest on seniors.fyi includes 5 photos including images showing trees, clouds, building, landscaping, sidewalk, exterior, garden, tree, and more.
Carlsbad Medical Center - TCU
Carlsbad, NM
Intimate 15-bed setting with 24-hour supervision and ADL support, plus furnished rooms.
River Bend
Carlsbad, NM
Tranquil, convenient setting with extensive nearby amenities (dining, healthcare, worship, parks, transport, and entertainment).
Lakeview Christian Home-Sw Inc
Carlsbad, NM
Serene assisted living with abundant nearby amenities and services (healthcare, dining, worship, transportation).
Lakeview Christian Home
Carlsbad, NM
Extensive on-site amenities and 24/7 supervision for personalized care.
Landsun Homes
Carlsbad, NM
Home-like atmosphere with attentive staff and comprehensive care options.
Good Life Senior Living And Memory Care
Carlsbad, NM
Compassionate staff, clean environment, and engaging activities.
The transition from assisted living to skilled nursing care is often prompted by complex medical needs that assisted living cannot meet, with key indicators including frequent health declines, increased falls, severe memory issues, and caregiver burnout. Families should recognize these signs early to discuss options with healthcare providers and prepare for the emotional and logistical aspects of moving to a facility that offers comprehensive medical support.
Nourishing the Mind: Essential Dietary Approaches for Dementia
Dementia is characterized by cognitive decline, with nutrition playing a vital role in brain health; while no specific diet can prevent or reverse it, a nutrient-dense diet rich in antioxidants and healthy fats may support cognitive function. The MIND diet, which emphasizes beneficial foods and limits processed items, along with proper hydration and individualized meal strategies, can enhance the well-being of dementia patients.
Understanding Dementia Behaviors: Practical Insights and Strategies for Caregivers
Dementia affects memory and cognitive function in older adults, presenting challenges for caregivers due to behavioral changes such as confusion and mood swings. Compassionate, person-centered care that considers individual history and preferences, along with effective communication and environmental modifications, is essential for supporting both patients and their caregivers.
Interior
Building
Architecture
Trees
Garden
8 Key Indicators That Suggest It May Be Time to Transition from Assisted Living to Skilled Nursing Care