Hillcrest
Save2705 Mountain View Drive, Carlsbad, NM 88220
For more information about senior living options: (844) 490-3973
Lakeview is an awesome facility with knowledgeable, caring staff. Lakeview Hospice care has wonderful, caring people who are efficient, loving, and informative. Lakeview is staffed by wonderful people serving a wonderful mission.
The facility is not a Christian establishment. The facility is criminal, not Christian. The environment is described as stinky with a strong urine odor. The staff are accused of not caring for their patients and of lying to families. The staff allegedly ignore residents and leave them unattended. The reviewers describe the place as a sad excuse of a home. They advise avoiding bringing a relative there due to neglect. Money owed to a former resident has not been paid. Nurses were seen standing around the station while a call light was on and not answering it. Families report being unable to reach staff and facing a run-around.Lakeview elicits a wide range of impressions, and the threads that run through the experiences people share are anything but uniform. Some critics question the very ethos of the place, while others sing its praises for the care they've received in specific contexts. Among the strongest concerns is a sense that not every operation aligns with the charitable or Christian ideals some expect from a facility of this kind. One reviewer goes so far as to say, "This place is NOT a Christian establishment," pointing to financial and contractual disputes that have lingered for months - such as a mother-in-law who moved out but whose house hasn't yet been sold, leaving her still paying HOA fees on a home she no longer owns. The complaint extends to money owed from others who've moved out and felt they were not compensated, and there's even a suggestion of a potential class-action route for people who've had similar experiences. The tone here hinges on a sense that the paperwork, the agreements, and the financial arrangements are not meeting expectations or fair standards.
Another clear thread in the mixed reviews is the physical environment and its odor, which one reviewer describes with blunt immediacy: "It stinks! Urine smell is so strong!" Such sensory details color the overall perception of care, suggesting that cleanliness and odor control are areas that some families feel need urgent attention, alongside other, more serious concerns. The comments don't stop at atmospherics; they extend to the day-to-day realities of care and oversight, underscoring how a strong smell can amplify worries about the quality of life and safety within the facility.
The most emotionally charged accounts center on the experiences of loved ones who were admitted to Lakeview in their last days. One account describes a grandmother who was placed there shortly before passing due to declining health. The sequence of events is troubling to the family: on the first day, she fell from her chair, hit her head, and required hospitalization. The family claims this sort of incident did not happen while she was at home for months prior. They allege a failure to provide a soft or blended diet which they had repeatedly asked for due to chewing difficulties, and they felt the staff "basically just put her in her room and ignored her." The family says they were told a soft diet would be provided but never saw it delivered. In their view, the level of care fell far short of what was needed, and they ultimately withdrew her from the facility and brought her home, where she passed away soon after. They insist that the lack of care and the handling of her condition contributed to a decline they believe could have been prevented, citing a post-fall concussion that they feel was mismanaged or not adequately acknowledged.
A separate anecdote adds a sharp contrast in tone: a family member - visiting a cousin who lived at Lakeview - found a troubling scene in the east wing. At about 2 p.m. on a Saturday, they noticed a call light in room #8 that remained unanswered. Three nurses were gathered at the nurses' station, talking, while an aide acknowledged the call but offered no immediate response, saying, "Yeah, we know, we can hear it." The visiting party's daughter asked why no one would answer, and the response felt dismissive. The reviewer links this moment to a sense that the facility hasn't substantially changed since the late 1980s, implying a stagnant system with ongoing communication and responsiveness issues that can be painful for families tracking the well-being of loved ones.
Distance compounds the frustration for families who cannot be physically present. Another speaker notes being 1,500 miles away and repeatedly encountering barriers when trying to reach someone - "I am 1500 miles away and a phone call is all we have!" This sentiment captures the anxiety that comes with not being able to verify the status of a relative's care in real time, and it underscores how communication and accessibility can intensify the emotional burden on families during health crises or daily care decisions.
Not all the experiences are negative, however. There are strong testimonies to hope and relief connected to Lakeview's hospice services. One family member recounts a recent ER situation where they chose Lakeview Hospice for a relative. Within hours - by 5:30 that evening - the person was at home, in a hospital bed, with pain managed and with "wonderful, caring people" providing efficient, loving, and informative care. This account specifically names staff members - Mike, Ashley, and Angie - highlighting the care team's professionalism and the impact of timely, compassionate hospice support. The praise emphasizes that, in the hospice context, Lakeview delivered exactly the kind of empathetic, patient-centered service families value most during acute moments and end-of-life care.
In another letter, the sentiment shifts toward a broader appreciation for Lakeview's overall mission and the people who work there. A reviewer writes that Lakeview is "an awesome facility with knowledgeable, caring staff," and others express strong affection for the people who serve there, calling the team "wonderful" and their mission "wonderful." These positive voices echo the healthcare ideal that, even amid disagreements about location, management, or daily routines, there are dedicated professionals who bring genuine warmth, competence, and dedication to the work of caring for residents and their families. Taken together, the narratives present a complex portrait: Lakeview is a place where compassion and high-quality hospice care can coexist with serious concerns about care quality, communication, financial arrangements, and the day-to-day realities of managing a long-term living environment. The result is a mosaic of experiences that showcases both the deep human needs at stake and the varied capacities of a facility to respond to them.
524 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hillcrest in Carlsbad, NM is a vibrant and welcoming assisted living community that offers a range of care services and amenities to ensure the comfort and well-being of its residents. As a Continuing Care Retirement Community (CCRC), we provide various levels of care, including Independent Living, Memory Care, and 24-hour supervision.
Our beautiful facility boasts a wide array of amenities designed to enhance the quality of life for our residents. We have an on-site beauty salon where residents can pamper themselves, as well as cable or satellite TV in each room for entertainment. Our community-operated transportation service ensures that residents can easily access nearby locations without any hassle. For those who wish to stay connected with family and friends online, we provide a computer center with Wi-Fi/high-speed internet access.
Keeping physical fitness in mind, we offer a fully equipped fitness room and encourage participation in fitness programs to promote an active lifestyle. Residents can enjoy the outdoor space and beautifully maintained gardens for peaceful relaxation. Our gaming room provides opportunities for friendly competitions and socialization.
Housekeeping services are available to ensure that the living environment remains clean and tidy. Each resident has their own private bathroom for convenience and comfort. Our restaurant-style dining offers delicious meals prepared by our experienced chefs while accommodating special dietary restrictions.
The small library provides a cozy space for reading enthusiasts, while telephone services are available for convenient communication. We also assist with move-in coordination to make the transition as smooth as possible.
At Hillcrest, we prioritize the care needs of our residents. Our dedicated staff is available 24/7 to provide assistance with activities of daily living such as bathing, dressing, transfers, medication management, and diabetes diets. Transportation arrangements are made for non-medical purposes whenever needed.
In addition to meeting physical needs, we understand the importance of social engagement and mental stimulation. Our concierge services cater to personalized requests while planned day trips allow residents to explore new places and create lasting memories. Resident-run activities and scheduled daily activities ensure a vibrant social calendar.
Hillcrest benefits from its prime location, with two cafes, one park, eight pharmacies, 14 physicians, 24 restaurants, two transportation options, 35 places of worship, one theater, and one hospital nearby. This proximity allows residents to access various services and amenities without traveling long distances.
Overall, Hillcrest in Carlsbad, NM is an exceptional assisted living community that offers comprehensive care services along with a wide range of amenities to promote a fulfilling and enriching lifestyle for its residents.
Hillcrest is located at 2705 Mountain View Drive, Carlsbad, NM 88220 in Eddy County, New Mexico
The various features offered at Hillcrest are designed to address the specific needs of residents with dementia or Alzheimer's disease, promoting their well-being and quality of life. Assistance with dressing ensures that residents maintain a sense of independence while receiving support tailored to their cognitive abilities. Medication management is crucial for maintaining health and preventing complications, as it helps ensure that medications are taken correctly and on time. Meal preparation and service not only provide proper nutrition but also create a comforting, familiar environment during mealtimes, which can be particularly beneficial for those with memory challenges. Activities of daily living assistance encourages engagement in routine tasks, fostering autonomy and self-esteem while ensuring safety. Support in bathing promotes hygiene and comfort, contributing positively to overall physical health. Assistance with transfers helps prevent falls and injuries, providing both physical support and reassurance. Finally, 24-hour supervision offers peace of mind for families while ensuring that residents are safe, monitored, and supported throughout the day and night. Together, these features create a comprehensive approach to care that acknowledges the unique challenges faced by individuals with dementia or Alzheimer's disease.
Hillcrest on seniors.fyi includes 5 photos including images showing trees, landscaping, clouds, building, interior, seating area, decor, lighting, and more.
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The transition from assisted living to skilled nursing care is often prompted by complex medical needs that assisted living cannot meet, with key indicators including frequent health declines, increased falls, severe memory issues, and caregiver burnout. Families should recognize these signs early to discuss options with healthcare providers and prepare for the emotional and logistical aspects of moving to a facility that offers comprehensive medical support.
Nourishing the Mind: Essential Dietary Approaches for Dementia
Dementia is characterized by cognitive decline, with nutrition playing a vital role in brain health; while no specific diet can prevent or reverse it, a nutrient-dense diet rich in antioxidants and healthy fats may support cognitive function. The MIND diet, which emphasizes beneficial foods and limits processed items, along with proper hydration and individualized meal strategies, can enhance the well-being of dementia patients.
Understanding Dementia Behaviors: Practical Insights and Strategies for Caregivers
Dementia affects memory and cognitive function in older adults, presenting challenges for caregivers due to behavioral changes such as confusion and mood swings. Compassionate, person-centered care that considers individual history and preferences, along with effective communication and environmental modifications, is essential for supporting both patients and their caregivers.
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8 Key Indicators That Suggest It May Be Time to Transition from Assisted Living to Skilled Nursing Care