Crane's Roost Care Home

Pros

• Crane's Roost is by far the best care home in the Four Corners.
• The staff are compassionate, patient, communicative, and thorough.
• The facility is clean and feels like a home.
• The team at Crane's Roost cared for their loved one like family.
• Kelly Armstrong went above and beyond to ensure the family received the necessary support.
• The staff demonstrated unparalleled care and compassion from admission to passing.
• The staff were exceptionally accommodating to the family's needs.
• The reviewers express heartfelt gratitude for the staff's unwavering dedication.

Cons

• The management/ownership was unprofessional.
• They did not provide appropriate notice to move their father to a different facility.
• There was essentially no notice, and it was against state law.
• They were supposed to give 30 days written notice, but kept calling asking to move him today.
• The reviewer was not impressed.

Review

The experiences shared in these accounts paint a picture of how caregiving, compassion, and administrative practices converge in the difficult world of nursing home care along the Four Corners region. One family faced a terminal illness with a sense of urgency that demanded rapid, yet deeply humane, action. From the moment their loved one was admitted, the staff demonstrated a level of kindness and attentiveness that made an exceptionally challenging time more bearable. The caregivers weren't merely performing tasks; they created a supportive environment where the dying process could be faced with dignity and warmth. The family stayed by their father's side, with their needs met graciously by a staff that accommodated them in every reasonable way, as they navigated the shock and sorrow of losing a loved one within a matter of weeks. In heartfelt gratitude, they singled out Kelly Armstrong, the owner, for going "above and beyond" to ensure that the family received the necessary support. This tribute to Armstrong and to the entire team speaks to a standard of dedication that left a lasting impression on the family, who found solace in the staff's unwavering commitment during an immensely difficult period.

In a separate voice, a glowing endorsement celebrates Crane's Roost as "by far the best care home in the Four Corners." The reviewer emphasizes a suite of qualities that define exemplary care: compassion, patience, clear communication, and thorough attention to residents' needs. The facility is described as clean and welcoming, a place that feels more like a home than a clinical institution. Most importantly, the loved one under the care of Crane's Roost was treated as family by the entire team, a sentiment that resonates deeply with families who entrust the care of their loved ones to professionals. The praise culminates in a strong recommendation, reflecting a belief that Crane's Roost sets a high standard for how care should be delivered, with a combination of professional competence and genuine empathy that makes a difficult transition more bearable for both residents and their families.

Taken together, these positive notes illuminate what families value most: staff who show up with warmth and competence, a facility atmosphere that honors the sense of home, and leadership that stands ready to support families facing life-altering decisions. The appreciation for Crane's Roost underscores the impact a well-run team can have when communication is open and every staff member treats residents with the same respect and care they would offer their own family. In this light, families can feel confident seeking care where the culture prioritizes intimate, person-centered support and where careful attention to both medical and emotional needs can help families endure the final chapters with dignity.

Yet the stories also carry a sobering reminder about the importance of administrative conduct in care settings. Another perspective notes that care itself, while crucial, can be undermined by management gaps. The reviewer describes a situation that was not about the quality of care on a day-to-day basis, but about professional conduct and compliance: there was no appropriate 30-day written notice before moving their father to another facility, with staff repeatedly pressing for immediate relocation. The experience is described as "not terrible care," but the impact of the management decisions left a lasting impression of frustration and disappointment. The critique highlights how essential it is for facilities to uphold state requirements and to communicate clearly with families during transitions, ensuring that administrative processes do not erode trust or inflate the emotional burden of families already under strain.

This blend of narratives - deep appreciation for compassionate, family-centered care and cautions about administrative missteps - paints a nuanced landscape of nursing home experiences in the region. On one hand, the stories celebrate caregivers who treat residents with dignity, provide steady emotional support to families, and foster an environment that feels like home. On the other hand, they remind readers that the smooth delivery of care depends not only on hands-on kindness but also on transparent, compliant management practices that respect families' need for notice and clear communication. The overarching message is that extraordinary kindness and respect from staff and leadership can transform harrowing times into experiences of solace, while respectful policies and prompt communication are equally essential to preserving trust and ensuring smooth, ethical transitions when changes are necessary.

In recognizing the best of what these facilities can offer, the sources express sincere gratitude to those who go beyond the call of duty. The family of the patient who passed away emphasizes the profound impact of a staff that accompanied them through the final weeks with exceptional care. The accolades for Crane's Roost - its warmth, cleanliness, and familial approach - underscore a model of care that others should strive to replicate. And while a separate account warns that even well-intentioned care can be overshadowed by administrative oversights, it also serves as a constructive reminder to all providers: compassionate, patient-centered care must be matched by respectful, compliant governance and transparent family communication.

As families continue to navigate the choices surrounding long-term care, these perspectives offer a composite portrait of what truly constitutes top-tier service. They highlight the irreplaceable value of staff who listen, explain, and accompany families through grief, and they acknowledge the importance of a facility atmosphere that feels like home. They also call attention to the necessity of consistent, lawful procedures that protect loved ones during transitions. Taken together, the stories reaffirm that the essence of excellent care lies in a harmonious blend of human kindness, dedicated service, and responsible administration, guided by the shared goal of honoring life, dignity, and family bonds in the face of serious illness.

Pharmacies

• Kare Drug - Aztec (0.8 miles)
• Good Neighbor Pharmacy (0.8 miles)
• Safeway Food & Drug (1.3 miles)
• Kare Drug - Bloomfield (6.6 miles)
• Good Neighbor Pharmacy (6.6 miles)
• Walgreens (9.2 miles)
• Good Neighbor Pharmacy (10.3 miles)

Cafes

• Atomic Espresso & Bistro (1.1 miles)
• The Bistro (1.1 miles)
• Starbucks (1.3 miles)
• Nestle Toll House Cafe (8.9 miles)
• Durango Joes Coffee (11.2 miles)

Restaurants

• Pizza Hut (1.3 miles)
• Wendy's (1.4 miles)
• Beer Belly's (1.5 miles)
• Sonic Drive-In (6.6 miles)
• Sonyas (7.1 miles)
• Olive Garden (8.4 miles)
• Five Guys Burgers & Fries (8.5 miles)

Places of Worship

• St Joseph's Church (1.4 miles)
• First Baptist Church (4.5 miles)
• LDS Church (6.2 miles)
• Lords Church (6.2 miles)
• Templo Dios Es Amor Hispanic (6.3 miles)
• Seventh Day Adventist Church (6.3 miles)
• Landmark Missionary Baptist (6.6 miles)

Parks

• Salmon Park (6.6 miles)
• Green Park (10.7 miles)
• Berg Park (11.3 miles)
• Jaycee Park (11.6 miles)
• Play Day (12 miles)

Hospitals

• Bloomfield Health Center (6.6 miles)
• Davita San Juan Dialysis (8.1 miles)
• Four Corners Ambulatory Surgery Center (10.3 miles)
• Harris Erin L San Juan Health Wellness Farmington (11.2 miles)

Physicians

• San Juan Regional Wound Treatment Center (8.7 miles)
• Eyemart Express (9.1 miles)
• Samuel Petersen, DDS, PC (10.2 miles)
• Pinon Hills Ear Nose And Throat (10.3 miles)
• New Mexico Eye Clinic (10.3 miles)
• Obuch Adrian B MD Orthopedic Associates PA (10.3 miles)
• Pinon Family Practice (10.3 miles)

Transportation

• Alamo (9 miles)
• U-Haul Neighborhood Dealer (12.5 miles)

Theaters

• Allen 8 Theater Farmington (10.9 miles)