Crane's Roost Care Home

Pros

• Crane's Roost is by far the best care home in the Four Corners.
• The staff are compassionate, patient, communicative, and thorough.
• The facility is clean and feels like a home.
• The team at Crane's Roost cared for their loved one like family.
• Kelly Armstrong, the owner, went above and beyond to provide the necessary support.
• The staff's unwavering dedication drew heartfelt appreciation from the family.

Cons

• Not necessarily terrible care, but unprofessional management/ownership.
• The facility did not give appropriate notice to move their father to a different facility.
• There was essentially no notice, and it was against state law.
• They were supposed to provide 30 days' written notice, but staff kept calling to move him today.
• The reviewer was not impressed.

Review

Crane's Roost stands out in the Four Corners for the way it shapes a difficult experience into something marked by warmth, dignity, and hands-on support. For a family facing the terminal illness of a loved one, the days around admission can feel overwhelming, but the responses from the staff at Crane's Roost offered a steady beacon of care. From the moment of admittance to the caregiver team's presence beside him in those final weeks, the level of attention and compassion described was almost cinematic in its consistency. The family's routine - two devoted days at his side, meals, and routines - was met with remarkable accommodation and sensitivity, allowing them to stay together with the patient in a setting that felt truly humane. In particular, they highlight the owner's role in providing additional support, noting that Kelly Armstrong went above and beyond to ensure the family received the help they needed during a time of tremendous stress. The sentiment is clear: the staff's unwavering dedication carried the day, and the whole team earned heartfelt gratitude.

Another reviewer expresses a similar endearing portrait of Crane's Roost, elevating it to the top tier of care options in the Four Corners. The description paints a staff that is compassionate, patient, communicative, and thorough - qualities that translate into trust and reassurance for families who are navigating the uncertainties of elder care. The facility itself is described as clean and homey, a setting that makes a meaningful difference when a loved one requires ongoing support. The reviewer emphasizes that the person in their care was treated as if family by the Crane's Roost team, a testament to the culture and approach residents receive there. With such experiences, the reviewer not only expresses gratitude but also offers a strong recommendation, underscoring the sense that Crane's Roost delivers not just medical or custodial care, but a humane and attentive way of accompanying families through difficult chapters.

Yet not all feedback centers on the emotional or interpersonal aspects of care. Another account offers a candid, critical perspective focused on management and procedural practices. According to this reviewer, the care itself was not described as terrible, but the administrative side of ownership and leadership proved to be problematic. The primary concern was a lack of appropriate notice when planning a move for their father to another facility. The expectation in question was a 30-day written notice, a standard that the reviewer indicates was not respected; instead, there were repeated phone calls pressing for an immediate move, with inquiries like "can you move him today?" The reviewer frames the experience as unsatisfactory and suggests that the process violated expectations or even state requirements, leaving them unimpressed with how the move was handled and communicated.

Taken together, these perspectives illuminate a nuanced picture of Crane's Roost. The stories of deeply compassionate care, a home-like environment, and staff who treat residents with familial regard paint a portrait of excellence in the day-to-day human elements of elder care. The two strongest positive strands converge on the themes of warmth, attentiveness, and a culture that prioritizes the dignity and comfort of both residents and their families. The contrast comes in the administrative realm, where at least one experience highlights how important clear policies, proper notice, and respectful communication are to families already under stress. When procedures align with caregiving excellence, families walk away with gratitude and confidence; when they falter, the same care teams can still be seen through a lens of opportunity for improvement.

If there is a takeaway for prospective families considering Crane's Roost, it lies in recognizing both the heart of the caregiving and the importance of clear administrative communication. The staff and owner are described as exceptionally caring and devoted, capable of supporting families through some of life's most challenging moments with kindness and professionalism. The facility's culture is praised as home-like and thorough, qualities that many families seek when choosing a place for a loved one to spend their final years or weeks. At the same time, the feedback about notice and transfer procedures serves as a reminder that good care also depends on transparent, compliant practices that honor families' needs and timelines as much as the residents' comfort and safety.

In closing, the collective voices celebrate Crane's Roost as a caregiving environment that embodies compassion and steadiness. The expressions of gratitude - from a family member who witnessed extraordinary acts of care in the final days to others who felt their loved one was treated with the warmth of family - underscore the essential humanity of the staff. The praise for Kelly Armstrong invites continued trust in the leadership's willingness to support families beyond standard duties. While there is room for improvement in administrative procedures to ensure consistent compliance and communication, the overarching message remains clear: Crane's Roost is a place where care, respect, and personal connection matter deeply, and where families can find real solace during extraordinarily trying times.

This part of Aztec, New Mexico, offers a variety of amenities that cater to seniors looking for convenience and accessibility. With cafes like The Bistro and Atomic Espresso & Bistro within walking distance, residents can enjoy a leisurely meal or coffee with friends. Nearby pharmacies such as Kare Drug and Good Neighbor Pharmacy provide easy access to medication and healthcare essentials. Additionally, there are restaurants like Pizza Hut and Wendy's for dining out options. Places of worship such as St Joseph's Church and First Baptist Church offer spiritual support, while parks like Salmon Park provide opportunities for outdoor recreation. For medical needs, Bloomfield Health Center and San Juan Regional Wound Treatment Center are easily accessible. Overall, this area in Aztec is well-equipped to meet the daily needs of seniors looking for a comfortable and convenient living environment.

Cafes

• The Bistro (0.1 miles)
• Atomic Espresso & Bistro (0.1 miles)
• Starbucks (0.2 miles)
• Nestle Toll House Cafe (9.5 miles)
• Durango Joes Coffee (11.8 miles)

Pharmacies

• Kare Drug - Aztec (0.2 miles)
• Good Neighbor Pharmacy (0.2 miles)
• Safeway Food & Drug (0.2 miles)
• Kare Drug - Bloomfield (7.6 miles)
• Good Neighbor Pharmacy (7.6 miles)
• Walgreens (9.8 miles)
• Good Neighbor Pharmacy (10.9 miles)

Restaurants

• Pizza Hut (0.2 miles)
• Wendy's (0.8 miles)
• Beer Belly's (1 miles)
• Sonic Drive-In (7.6 miles)
• Sonyas (8 miles)
• Olive Garden (9 miles)
• Five Guys Burgers & Fries (9.1 miles)

Places of Worship

• St Joseph's Church (0.4 miles)
• First Baptist Church (4.9 miles)
• Landmark Missionary Baptist (7.1 miles)
• LDS Church (7.1 miles)
• Lords Church (7.2 miles)
• Templo Dios Es Amor Hispanic (7.3 miles)
• Seventh Day Adventist Church (7.3 miles)

Parks

• Salmon Park (7.6 miles)
• Green Park (11.2 miles)
• Berg Park (12 miles)
• Jaycee Park (12.2 miles)
• Play Day (12.6 miles)

Hospitals

• Bloomfield Health Center (7.6 miles)
• Davita San Juan Dialysis (8.7 miles)
• Four Corners Ambulatory Surgery Center (10.9 miles)
• Harris Erin L San Juan Health Wellness Farmington (11.8 miles)

Physicians

• San Juan Regional Wound Treatment Center (9.3 miles)
• Eyemart Express (9.7 miles)
• Samuel Petersen, DDS, PC (10.9 miles)
• Pinon Hills Ear Nose And Throat (10.9 miles)
• New Mexico Eye Clinic (10.9 miles)
• Obuch Adrian B MD Orthopedic Associates PA (10.9 miles)
• Pinon Family Practice (10.9 miles)

Transportation

• Alamo (9.6 miles)
• U-Haul Neighborhood Dealer (13.2 miles)

Theaters

• Allen 8 Theater Farmington (11.5 miles)