Right At Home of Albuquerque

Pros

• Right at Home is an amazing place to work, with compassionate and understanding staff who adapt to availability and resolve conflicts quickly.
• The caregivers become trusted, joyful companions for clients, bringing them happiness and comfort.
• The office team is consistently helpful, professional, and supportive, enhancing the caregiving experience.
• Right at Home offers flexible scheduling and transparent pay, with bonuses and incentives staff appreciate.
• Management is caring and focused on employee development and high-quality client care.
• Clients and families praise the high quality of care and the dedication of the caregivers.
• Staff feel valued and part of a family, experiencing respectful treatment and growth opportunities.
• The company maintains safety and professionalism during challenging times, including the pandemic.
• Right at Home provides a warm, welcoming culture where clients and employees feel supported and respected.

Cons

• They claim the company retaliates against employees and is the most unprofessional business they have seen.
• They warn there is an aggressive, poorly trained service dog in the office that could attack.
• They say some managers will bad-mouth employees after issues arise and pretend to still support them.
• They allege thieves were sent by the company, naming Michelle and Brian as those who took belongings.
• They describe the office staff as rude, with Deanna singled out for a bad attitude and terrible customer service.
• They say the company is unfair to employees, does not coach or help them improve, and fires people for mistakes.
• They note that during a personal emergency, the company would not accept a time-off request unless a photo of a deceased pet was provided.

Review

Right At Home of Albuquerque is best suited for families seeking dependable, at-home care that can flex around a busy schedule and keep a loved one in familiar surroundings. The service shines when daily living assistance, companionship, and dementia or memory-care support are the priority, and when a broad pool of skilled caregivers can be matched to the client's personality and routines. It's especially compelling for families who want ongoing, consistent caregiver coverage without forcing a move to a facility, and for caregivers who crave a supportive employer culture that offers flexible hours, training, and steady communication.

Those who should consider alternatives include families needing around-the-clock, on-site clinical oversight or a highly structured long-term memory-care environment. If a facility-based setting with regulated 24/7 supervision is essential, or if leadership stability and a uniformly smooth office experience are non-negotiables, exploring other providers or a dedicated memory-care community may be wise. Some experiences cited by reviewers point to interpersonal friction in management or occasional service-edge issues; for these families, a provider with a more consistently documented leadership approach could reduce uncertainty and stress.

The strongest positives - compassionate, well-trained caregivers; responsive office support; and a genuinely flexible scheduling philosophy - meaningfully offset most of the common drawbacks. Families repeatedly praise the ability to tailor visits to changing needs, the warmth and reliability of caregivers, and the sense that the client's daily life is enriched rather than disrupted. The staff's willingness to accommodate last-minute changes, the emphasis on client comfort, and the clear commitment to ongoing training and professional development for caregivers create a foundation that often translates into meaningful, observable improvements in quality of life for loved ones.

Where gaps appear, they tend to revolve around management and interpersonal friction rather than the core care itself. A minority of reviews allege hostile or discriminatory behavior from leadership, along with a few accounts of miscommunications or negative experiences with specific front-office staff. There is also at least one troubling claim of theft, and an isolated report about an aggressive service animal, which underscores the importance of due diligence and context when weighing risk. These reports should be weighed against the many glowing testimonials about care outcomes and the breadth of praise for the caregiving team.

For families weighing a decision, the practical takeaway is clear: Right At Home offers a robust, caregiver-centered model with generous scheduling flexibility and strong client focus, making it a compelling fit for in-home support where independence and comfort at home are the core goals. Before committing, pursue a structured onboarding where a dedicated care coordinator is assigned, request a trial period with at least one primary caregiver, and insist on a formal care plan that documents specific tasks, cognitive or behavioral goals, and escalation steps. Check references, confirm background checks, and clarify pricing structure, including any travel or shift premiums. If the client's needs include rigorous clinical oversight or an environment with fixed 24/7 supervision, seek a plan that explicitly delivers those elements - or look toward alternatives that center on facility-based care.

In the end, Right At Home of Albuquerque stands out as a strong choice for families seeking flexible, person-centered in-home care delivered by caring professionals who value compatibility, communication, and caregiver support. It is less ideal for those who require unwavering, uniform leadership across every interaction or for whom a formal, on-site facility setting is a non-negotiable. With careful selection - matching the right caregiver, establishing clear expectations, and maintaining open lines for concerns - this agency can deliver meaningful relief for families balancing caregiving responsibilities and a loved one's dignity, safety, and daily joy.

This part of Albuquerque, New Mexico offers a convenient and diverse range of amenities for senior living. With multiple physicians, hospitals, and pharmacies located within close proximity, residents can easily access medical care when needed. There are also several restaurants and cafes nearby for dining options. Places of worship are available for spiritual support, and parks provide opportunities for outdoor recreation. Additionally, there is a theater for entertainment options. Overall, this area provides a well-rounded environment for seniors looking to live comfortably with access to essential services and recreational activities.

Physicians

• Kentek (0.2 miles)
• UNM Family Health (0.8 miles)
• Presbyterian Obstetrics and Gynecology in Albuquerque on Pan American Fwy (1.1 miles)
• Dr Glenn Wilcox (1.1 miles)
• Crook Keigm, DDS (1.1 miles)
• Adult Health Care (1.1 miles)
• Southwest Eyecare (1.2 miles)

Restaurants

• Sadie's (0.8 miles)
• Taco Bell (0.9 miles)
• Twin Peaks Restaurant (1.2 miles)
• Hooters (1.2 miles)
• Cracker Barrel (1.3 miles)
• Craft Republic (1.3 miles)
• Chick-Fil-A (1.4 miles)

Hospitals

• Tri Core Reference Lab (1 miles)
• HealthSouth Rehabilitation Hospital (1.6 miles)

Pharmacies

• Smith's Food & Drug (1.2 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.6 miles)
• Allison David MD (1.9 miles)
• Walgreens (1.9 miles)
• Rx Innovations (1.9 miles)

Cafes

• The Range Cafe (1.6 miles)
• Starbucks (3 miles)

Places of Worship

• Sangre De Cristo Catholic Church (2.5 miles)
• Sandia Presbyterian Church (3.4 miles)
• Faith Chapel (3.8 miles)

Parks

• Midtown Dog Park (3.2 miles)
• Workers Memorial Park (3.5 miles)
• Altura Park (3.6 miles)

Theaters

• Regal Winrock IMAX & RPX (3.4 miles)