Right At Home of Albuquerque

Pros

• Right at Home is described as an amazing place to work with compassionate, understanding staff who adapt to availability and resolve problems quickly.
• The office staff at Right at Home are kind, understanding, and always willing to help.
• Right at Home's caregivers become trusted friends to clients, bringing joy and comfort to their daily lives.
• The company offers flexible scheduling, upfront pay information, and incentives to cover shifts.
• Training at Right at Home is top-notch, and management is professional and dependable.
• The team goes above and beyond to ensure client comfort, including during hospice and serious illness.

Cons

• The company is accused of treating staff with inhumane and childlike behavior and retaliating against those who speak up.
• Management allegedly would not approve time off unless shown a photo of a deceased dog.
• Management allegedly bad-mouthed employees in the office after they reported issues.
• The company is accused of retaliation and unprofessional business practices.
• The reviewer accuses Michelle and Brian of theft.
• There is a warning about an aggressive, poorly trained service dog roaming the lobby.

Review

These accounts present a company that many people find to be deeply compassionate and highly capable, while others report troubling experiences that leave a very different impression. Taken together, the reviews sketch a portrait of Right at Home as a place where outstanding caregiving and responsive office support exist side by side with complaints about management, safety concerns, and some conflicting interpersonal dynamics. The common thread in the strongest praise is a sense that the staff genuinely cares for clients, works flexibly with families, and delivers meaningful, day-to-day support that makes a real difference in people's lives.

Several of the most heartfelt stories center on dementia care and companionship. One family describes a wife named Linda who benefited enormously from Right at Home in 2022 and 2023. The caregiver team visited Linda multiple days a week, eventually six days as her needs grew, and the office staff were consistently available and helpful. The caregivers are described as more than just workers - they became Linda's friends, greeting her with joy as she anticipated their visits and cherished the moments they could share at home. The family notes that Linda's quality of life improved with the gentle, attentive care, and the caregivers' efforts allowed the couple to enjoy their final year living together in a meaningful way. The reviewer also praises the office team for their readiness to assist and their supportive presence throughout a challenging period, culminating in deep gratitude for the care Linda received.

From the perspective of long-time caregivers, Right at Home is frequently described as one of the best employers in the field. A caregiver with two decades of experience calls it the best agency they've worked with, praising the office staff as exceptionally helpful and the training as superior to other organizations. This reviewer highlights the practical benefits that make the job sustainable: flexible scheduling, upfront pay scales with clear expectations, and incentives that help cover shifts. The sentiment is reinforced by other caregivers who say the company respects employees, communicates well, and offers reliable support when family or medical emergencies arise. There is a strong sense among these postings that Right at Home genuinely values its frontline workers and provides the tools needed to deliver high-quality care.

Caregiver-focused praise often extends to the training and professional development available, with reviewers noting that the quality of instruction stands out compared with other agencies. Several accounts emphasize the importance of clear expectations for caregivers and the sense that management supports caregivers in their roles. Likewise, reviewers repeatedly commend the staff for being courteous, responsive, and committed to ensuring clients and families know what to expect from day to day. This consistent thread of appreciation for both client care and staff support helps explain why many people are eager to return to or stay with Right at Home for caregiving work, even when other life commitments necessitate changes in their schedules.

Yet the same body of reviews does not paint a uniformly rosy picture. A few posts recount serious negative experiences that center on management behavior and workplace culture. One reviewer describes an event where they needed time off for a personal emergency but were asked to provide a photo of a deceased pet to justify the absence, with management reportedly speaking negatively about them afterward and retaliating in ways that felt punitive. The language used describes a pattern of retaliation and public undermining, leaving the impression that raising concerns could provoke a hostile reaction from leadership rather than constructive problem-solving. This account contrasts sharply with the more common themes of support and responsiveness and serves as a stark counterbalance to the many positive stories.

Other reviewers raise concerns about safety and boundaries within the office environment. A cautionary post warns about an aggressive service dog in the lobby, described as large and poorly trained, that barked and snarled near the entrance. The reviewer recounts having to step back and secure themselves behind a glass door, suggesting real anxieties about safety and the behavior of animals in the workplace. While related to a single incident, it highlights a dimension of the business that potential clients and employees might want to consider - whether all safety expectations and protocols are fully in place at a given location.

There are also more pointed critiques about career experiences, including a post that describes an employee feeling unfairly treated and not given opportunities to grow or improve. In that account, a caregiver reports being criticized for expressing an opinion and then seeing a punitive response from leadership, which compounds a feeling of discouragement and lack of professional development. The reviewer emphasizes that they have found opportunities elsewhere with better reception and growth, advising others to weigh the company's internal culture and management practices before committing. This contrasts with the glowing endorsements of training and flexibility from other staff and helps to illustrate the highly variable experiences across different teams, locations, or managers.

In the end, these reviews depict a company that can be a lifeline for clients and a sustaining, rewarding place to work for many caregivers. The strongest testimonials emphasize compassionate, personalized care for clients, meaningful relationships between caregivers and families, and a workplace that can accommodate flexible scheduling and clear expectations. At the same time, there are serious cautions about management style, accountability, safety, and how concerns are handled. For potential clients or prospective employees, the picture suggests a need to look beyond a single story and to seek a fuller understanding of local leadership, procedures, and culture. Right at Home appears to be, for many, a beacon of care and opportunity; for others, a place where communication gaps or control dynamics can overshadow the exceptional care that so many reviewers vouch for.

This part of Albuquerque, New Mexico offers a convenient and diverse range of amenities for senior living. With multiple physicians, hospitals, and pharmacies located within close proximity, residents can easily access medical care when needed. There are also several restaurants and cafes nearby for dining options. Places of worship are available for spiritual support, and parks provide opportunities for outdoor recreation. Additionally, there is a theater for entertainment options. Overall, this area provides a well-rounded environment for seniors looking to live comfortably with access to essential services and recreational activities.

Physicians

• Kentek (0.2 miles)
• UNM Family Health (0.8 miles)
• Presbyterian Obstetrics and Gynecology in Albuquerque on Pan American Fwy (1.1 miles)
• Dr Glenn Wilcox (1.1 miles)
• Crook Keigm, DDS (1.1 miles)
• Adult Health Care (1.1 miles)
• Southwest Eyecare (1.2 miles)

Restaurants

• Sadie's (0.8 miles)
• Taco Bell (0.9 miles)
• Twin Peaks Restaurant (1.2 miles)
• Hooters (1.2 miles)
• Cracker Barrel (1.3 miles)
• Craft Republic (1.3 miles)
• Chick-Fil-A (1.4 miles)

Hospitals

• Tri Core Reference Lab (1 miles)
• HealthSouth Rehabilitation Hospital (1.6 miles)

Pharmacies

• Smith's Food & Drug (1.2 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.6 miles)
• Allison David MD (1.9 miles)
• Walgreens (1.9 miles)
• Rx Innovations (1.9 miles)

Cafes

• The Range Cafe (1.6 miles)
• Starbucks (3 miles)

Places of Worship

• Sangre De Cristo Catholic Church (2.5 miles)
• Sandia Presbyterian Church (3.4 miles)
• Faith Chapel (3.8 miles)

Parks

• Midtown Dog Park (3.2 miles)
• Workers Memorial Park (3.5 miles)
• Altura Park (3.6 miles)

Theaters

• Regal Winrock IMAX & RPX (3.4 miles)