2020 White Cloud Street NE, Albuquerque, NM 87112
For more information about senior living options: (844) 490-3973
At Elite Senior Care, the monthly costs for senior living are notably competitive compared to both Bernalillo County and the broader state of New Mexico. For semi-private rooms, residents can expect a fee of $1,400, which is significantly lower than the county's average of $3,285 and the state average of $3,324. Similarly, private rooms at Elite Senior Care are priced at $2,800, again offering substantial savings in comparison to Bernalillo County's rate of $4,602 and New Mexico's average of $4,391. These favorable rates make Elite Senior Care an attractive option for families seeking quality care while being mindful of budgetary considerations.
| Floor plans | Elite Senior Care | Bernalillo County | New Mexico |
|---|---|---|---|
| Semi-Private | $1,400 | $3,285 | $3,324 |
| Private | $2,800 | $4,602 | $4,391 |
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Deborah was rude on the phone. She hung up on the caller before hearing the question. Her telephone manner was very unprofessional. The reviewer found the service disappointing.The account centers on a telephone interaction that left the caller with a deeply negative impression of the service experience. On the line, the atmosphere described is one of abruptness and disengagement, with the focus squarely on how the staff member conducted the conversation rather than on the substance of any inquiry. The reviewer paints a picture of a communication episode that felt hurried, impersonal, and ill-equipped to address the caller's needs in a respectful way.
The reviewer singles out the staff member by name, describing Deborah as very rude. This characterization isn't limited to a momentary snappish remark; it extends to a broader assessment of tone, cadence, and manner. In such situations, customers often read the tone of voice as a proxy for the entire organization's approach to care and service. When a caller perceives rudeness, it colors every element of the exchange, from the willingness to listen to the effort put into understanding the request.
A pivotal moment in the narrative is that the call was cut off by the staff member before the question could be heard. The act of hanging up on a caller before even hearing what they need signals a breakdown in the basic expectations of service: patience, attentiveness, and the readiness to engage. The reviewer notes that the question concerned an end-of-life matter, which adds layers of sensitivity and urgency to the situation. In such contexts, the expectation is not merely procedural correctness but compassionate, attentive communication that acknowledges the seriousness of the topic.
The description labels the overall telephone manner as very unprofessional. That verdict reflects a standard that many organizations strive to meet: treating every caller with dignity, ensuring that inquiries - especially those of a delicate, emotionally charged nature - are handled with care and competence. When a caller experiences what is described as unprofessional conduct, it can erode confidence not only in the individual representative but in the organization as a whole, potentially deterring others from seeking the help or information they need.
The impact of this experience extends beyond the single interaction. Feelings of dismissal, frustration, and distrust can linger, shaping future expectations and influencing decisions about whether to pursue additional questions or claim further assistance. For anyone seeking guidance on end-of-life topics - a domain that often requires clarity, empathy, and precise information - the memory of a rushed or hostile exchange can create barriers to seeking necessary support. The review, therefore, hints at broader consequences for user satisfaction and trust.
In light of this account, there are clear implications for training and process improvements. Organizations can take from such experiences the importance of reinforcing respectful communication, active listening, and patient-centered responses, especially when inquiries touch on sensitive life topics. Practical steps might include coaching on tone and listening techniques, clear protocols for handling difficult questions without abruptly ending calls, and ensuring there are safe avenues to escalate or reconnect if a caller's needs are not immediately addressable. Emphasizing empathy, even in challenging conversations, can help align frontline interactions with the ideals of professional care.
Ultimately, the message conveyed is a reminder of how critical telephone encounters are to the overall client or patient experience. A single interaction framed by rudeness and abruptness can cast a long shadow over the perceived quality of service. The expectation remains that professionals handle sensitive inquiries with composure, respect, and a willingness to engage sufficiently to understand the question and respond appropriately. The account underscores the ongoing need for robust training, supportive procedures, and a culture that prioritizes dignified, attentive communication at every step of the conversation.
8 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Albuquerque International (8 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Elite Senior Care in Albuquerque, NM offers a top-quality assisted living community for seniors looking for a comfortable and secure place to call home. The community boasts a range of amenities to ensure that residents have everything they need for a fulfilling and enjoyable lifestyle.
Residents can dine in the elegant dining room, where delicious meals are prepared and served by the dedicated staff. The community is fully furnished, providing residents with all the comforts of home. The beautiful garden allows residents to enjoy the outdoors and take in the fresh air. Housekeeping services are provided, ensuring that each resident's living space is always clean and tidy.
Elite Senior Care also offers move-in coordination services, taking away the stress of transition for new residents. Outdoor spaces provide ample opportunity for relaxation and socialization. Residents can stay connected with family and friends through telephone services and Wi-Fi/high-speed internet access.
In terms of care services, Elite Senior Care provides assistance with activities of daily living such as bathing, dressing, and transfers. They also coordinate with health care providers to ensure residents receive the necessary medical attention. Special dietary restrictions are accommodated, including diabetes diets. Medication management is available to help residents maintain their health.
Transportation arrangements are made for medical appointments, ensuring that residents can easily access necessary healthcare services. Scheduled daily activities provide opportunities for leisure and social engagement within the community.
The location of Elite Senior Care is also advantageous, being surrounded by various amenities nearby. There are three cafes within close proximity for socializing or enjoying a cup of coffee with friends. Two parks offer opportunities for outdoor recreation and relaxation. Twelve pharmacies nearby make it convenient for residents to access medications when needed. With 21 physicians nearby, residents have easy access to quality health care services. Seventeen restaurants nearby give residents plenty of options for dining out or trying new cuisine experiences. Additionally, two places of worship allow spiritual fulfillment within the community.
At Elite Senior Care in Albuquerque, NM, seniors can enjoy a vibrant and fulfilling lifestyle with all the necessary care and support they need.
At Elite Senior Care, the monthly costs for senior living are notably competitive compared to both Bernalillo County and the broader state of New Mexico. For semi-private rooms, residents can expect a fee of $1,400, which is significantly lower than the county's average of $3,285 and the state average of $3,324. Similarly, private rooms at Elite Senior Care are priced at $2,800, again offering substantial savings in comparison to Bernalillo County's rate of $4,602 and New Mexico's average of $4,391. These favorable rates make Elite Senior Care an attractive option for families seeking quality care while being mindful of budgetary considerations.
Elite Senior Care is located at 2020 White Cloud Street NE, Albuquerque, NM 87112 in Bernalillo County, New Mexico
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