SYNERGY Homecare of Bergen County in Teaneck, NJ

Pros

• Synergy HomeCare is described as compassionate and caring, with staff who treat clients like family.
• The organization's professionalism and reliability are frequently highlighted, including prompt and helpful communication.
• David Berson is commended for his empathy, professionalism, and willingness to go above and beyond for families.
• Caregivers are praised for being kind, skilled, attentive, and able to adapt to changing needs.
• The agency is credited with coordinating care smoothly and flexibly, easing the burden on families.
• Clients feel they can trust Synergy to provide dignified, high-quality care for loved ones at home.
• Aides are described as forming strong bonds and becoming a comforting, integral part of the family.
• Families express deep gratitude, calling Synergy a valuable, life-changing support during challenging times.

Cons

• The reviewer described the agency as extremely unprofessional, noting they were rushed, spoken to condescendingly, and pressured to share sensitive information without a clear explanation.
• They claimed their paperwork was aggressively taken from them and shredded, and they were not allowed to keep their own documents, leaving them uneasy about how their information was handled.
• The reviewer characterized the overall process as disorganized, misleading, and exploitative.
• They felt there was a lack of transparency and a sense of coercion that undermined trust in the agency.

Review

SYNERGY HomeCare of Bergen County in Teaneck is best suited for families seeking deeply personalized, reliable in-home support that allows a loved one to stay home while receiving hands-on care. The model fits seniors facing memory-related challenges, post-hospital or post-surgical recovery, and households that need steady daily assistance woven into established routines. What stands out is the leadership's hands-on approach: transitions are shepherded, scheduling hiccups are troubleshot, and engagement isn't a short-term favor but a sustained commitment. This is a partner built for ongoing, evolving needs, not a one-off fix. For families wanting not just aides but a care ecosystem with continuity and clear accountability, this provider is a strong match.

That clarity comes with caveats. The most salient caution comes from a highly adverse onboarding experience that underscored how the administrative side can derail an otherwise excellent service. Rush, condescension, and mishandled privacy left a real worry about how information is handled. While that outlier does not define the operation, it proves that administrative discipline can vary and that some households will encounter a less smooth start. For those who prize a formal, meticulously documented intake and minimal scheduling surprises, alternatives may be worth exploring. The core strength - caregivers who genuinely care - must be matched by a consistently disciplined onboarding process to avoid friction.

On the strength side, the caregiving staff consistently earns trust with warmth, reliability, and authentic concern. Aides are frequently described as becoming part of the family, with long-tenured team members and care plans crafted with family input. Clients praise caregivers for punctuality, real-time communication, and the ability to adapt care as needs shift. The leadership team - headlined by David Bersson and supported by Sandy the scheduler - demonstrates urgency and follow-through, coordinating visits, managing transitions, and staying engaged as needs evolve. When the right caregiver match is achieved, the result is dependable daily living support, smoother hospital-to-home transitions, and care that remains respectful and uplifting in memory-care and end-of-life moments.

Yet the service presents potential friction points. Scheduling flexibility is a genuine strength, but it can also impose last-minute changes that challenge families who rely on predictable routines. A few reviews flag onboarding as less polished than the caregiving itself, with privacy and process concerns surfacing as real risks. The prevailing pattern, however, is that when trust is established, caregivers provide consistent coverage - including live-in and 24/7 options - and the team stays engaged over time. The key question centers on whether the organization can sustain that level of consistency across all assignments and whether families can establish explicit expectations before care begins.

Decision-making should proceed with practical steps. Begin by outlining the exact level of support required, then insist on a written care agreement that clarifies roles, hours, and privacy protections. Seek introductions to multiple caregivers to assess compatibility and request access to the on-call coordinator to confirm 24/7 availability if needed. Use a hospital discharge window to test the transition and observe how the agency coordinates with rehab facilities or memory-care units. Request references from other families and gauge responsiveness from the leadership and care teams. A careful, deliberate onboarding plus clear expectations typically produces the best long-term outcomes.

Bottom line: this provider shines for families seeking a high-touch, compassionate home-care partnership with a leadership team that takes ownership and a proven ability to assemble care teams that feel like family. It is less ideal for households requiring an ultra-formal onboarding with ironclad privacy from day one or those who cannot tolerate occasional scheduling volatility. When the fit is right, the benefits - reliable staffing, proactive communication, and adaptable care - far outweigh the drawbacks. For Bergen County families determined to keep a loved one at home with dignity, this agency stands out as a top-tier option worth pursuing with diligence and clearly defined expectations.

This part of Teaneck, New Jersey, offers a convenient and welcoming environment for senior living. With several hospitals in close proximity such as Holy Name Medical Center and NewYork-Presbyterian Allen Hospital, residents have access to quality healthcare services. There are also a variety of dining options ranging from fast food chains like McDonald's to upscale restaurants like Houston's and The River Palm Terrace. Additionally, the area boasts plenty of pharmacies for medication needs and cafes for social gatherings. Parks like Van Saun County Park provide opportunities for outdoor recreation, while nearby transportation options such as MTA Subway stations make it easy to navigate the city. Places of worship like The Riverdale Minyan offer spiritual support for those seeking it. Overall, this neighborhood provides a diverse range of amenities and services that cater to the needs of seniors looking for a comfortable and convenient living environment.

Hospitals

• Holy Name Medical Center (0.6 miles)
• Milstein Hospital Building (4.6 miles)
• Russ Berrie Medical Science Pavilion (4.8 miles)
• NewYork-Presbyterian Allen Hospital (4.9 miles)
• Bronx VA Medical Center (5.3 miles)
• St Barnabas Hospital (6.4 miles)
• Hackensack Meridian Health Pascack Valley Medical Center (6.6 miles)

Theaters

• AMC DINE-IN Shops At Riverside 9 (1.7 miles)
• Dreamscape at AMC Garden State Plaza (4.2 miles)

Restaurants

• Houston's (1.8 miles)
• McDonald's (1.8 miles)
• McDonald's (1.9 miles)
• McDonald's (2.6 miles)
• Kura Revolving Sushi Bar (3 miles)
• McDonald's (3 miles)
• The River Palm Terrace (3.7 miles)

Pharmacies

• CVS Pharmacy (1.9 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.6 miles)
• Rite Aid (2.7 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (3.6 miles)

Cafes

• Bogota Press Cafe (2 miles)
• Starbucks (3.1 miles)
• Starbucks (3.7 miles)
• Kuppi Coffee Company (5 miles)
• Starbucks (5.4 miles)
• Pier I Cafe (7.6 miles)

Parks

• Flat Rock Brook Nature Center (2.2 miles)
• Van Saun County Park (3.7 miles)
• J. Hood Wright Park (4.4 miles)
• Inwood Hill Park (4.6 miles)
• Riverdale Park (4.6 miles)
• St Nicholas Park (5.6 miles)
• Saddle River County Park - Dunkerhook Area (6.4 miles)

Physicians

• Park Medical Group PA (3.8 miles)
• Morgan Stanley Children's Hospital (4.7 miles)
• Kayal Orthopedic - Westwood (6.6 miles)
• Cummings, Allegra Weill Cornell Medicine Obstetrics and Gynecology (7.4 miles)

Transportation

• MTA Subway - 190th St (4.3 miles)
• MTA Subway - 181st St (4.3 miles)
• MTA Subway - Dyckman St (4.6 miles)
• MTA Subway - Inwood/207th St (4.6 miles)
• MTA Subway - 168th St (4.7 miles)
• Metro North - Riverdale Station (4.8 miles)
• MTA Subway - Fordham Rd (5.9 miles)

Places of Worship

• The Riverdale Minyan (4.7 miles)
• Bais Torah U'tefilah (7 miles)
• Ahavas Israel (7.2 miles)
• Clifton Blue Mosque (7.5 miles)