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4.8 from 32 reviews
5 stars
29
4 stars
1
3 stars
1
2 stars
0
1 stars
1
Overall Review of BrightStar Care of Bergen and Passaic
common7 reviews mention this
Responsive care when help is urgent
Families consistently describe fast, reliable responses when they needed help.
Several reviewers say BrightStar came through quickly when the situation was time-sensitive, including requests for added home health support on short notice. Residents and families also describe timely follow-through once care was arranged, rather than leaving them to manage the gap. In multiple stories, the coordination happened the same day or within hours, even when additional medical steps were required.
common27 reviews mention this
Compassionate, professional caregivers
Reviews repeatedly highlight compassionate, professional caregivers and staff.
Across the reviews, families describe caregivers as kind, empathetic, and dependable, with staff who communicated and showed up consistently. Multiple reviewers also emphasize professionalism—especially around training, safety, and keeping routines steady during difficult periods. Several people compare the aides to “friends and family,” and note that management stays engaged instead of stepping back after placement.
common3 reviews mention this
Round-the-clock, live-in style support
Residents describe round-the-clock, live-in support for ongoing needs.
Some families used BrightStar for long stretches and specifically called out 24/7 care or a live-in aide. Reviewers describe coverage that continued through major needs, including transitions from a hospital stay. In these accounts, the care also supported day-to-day routines and hands-on assistance, not just occasional check-ins.
common2 reviews mention this
Dementia care and dignity
Families mention dementia support that focuses on dignity and calm routines.
Two reviewers specifically describe working with BrightStar after a dementia diagnosis. One family highlights around-the-clock companionship and care that handled frequent impatience calmly, while another notes consistent, respectful care over time. In both cases, the emphasis is on maintaining dignity and supporting the person’s daily life.
common3 reviews mention this
Nursing coordination and clinical tasks
Residents describe nursing involvement for higher-acuity care needs.
A few reviewers point to clinical involvement beyond basic home assistance. One story includes a nurse practitioner visit to complete a required physical evaluation, followed by certified aides taking over hands-on tasks. Other reviewers mention nurses coordinating services such as monthly infusions, and caregivers managing medical equipment and procedures as part of care.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Transportation
LaGuardia (14 miles away)
Newark International (18 miles away)
Westchester Cty (19 miles away)
John F Kennedy International (24 miles away)
Nearby Places of Interest
This part of River Edge, New Jersey offers a variety of amenities that cater to the needs and interests of senior residents. The area is surrounded by several parks such as Van Saun County Park and Flat Rock Brook Nature Center, providing opportunities for leisurely walks, picnics, and enjoying nature. There are also numerous pharmacies located within a short distance, ensuring easy access to medication and healthcare services. In terms of dining options, residents can choose from a range of restaurants offering diverse cuisines such as Houston's and Popeyes Louisiana Kitchen. Additionally, there are several hospitals and physicians' offices nearby, including Holy Name Medical Center and Kayal Orthopedic, providing quality healthcare services for any medical needs. For spiritual fulfillment, there are various places of worship in the vicinity such as All Saints Episcopal Church and Clifton Blue Mosque. Transportation options such as NJ Transit stations and MTA subways are also easily accessible for convenient travel around the area. Overall, this part of River Edge offers a well-rounded community with ample resources to support a comfortable and fulfilling senior lifestyle.
Parks
Van Saun County Park (0.9 miles)
Saddle River County Park - Dunkerhook Area (3.6 miles)
Saddle River County Park (4.4 miles)
Flat Rock Brook Nature Center (5.3 miles)
Riverdale Park (6.7 miles)
Inwood Hill Park (7.3 miles)
Rutherford Memorial Park (7.6 miles)
Pharmacies
CVS Pharmacy (1.9 miles)
CVS Pharmacy (2 miles)
Walgreens (3 miles)
CVS Pharmacy (3.2 miles)
Walgreens (3.7 miles)
Rite Aid (3.7 miles)
CVS Pharmacy (3.8 miles)
Restaurants
Houston's (1.9 miles)
Suburban Diner (1.9 miles)
McDonald's (2.1 miles)
The Capital Grille (2.4 miles)
McDonald's (3 miles)
McDonald's (3.8 miles)
Popeyes Louisiana Kitchen (3.8 miles)
Theaters
AMC DINE-IN Shops At Riverside 9 (1.9 miles)
Dreamscape at AMC Garden State Plaza (2.5 miles)
Cafes
Starbucks (2.8 miles)
Bogota Press Cafe (3.7 miles)
Starbucks (5.3 miles)
Starbucks (6.7 miles)
Kuppi Coffee Company (8.3 miles)
Starbucks (8.3 miles)
Hospitals
Holy Name Medical Center (3.6 miles)
Hackensack Meridian Health Pascack Valley Medical Center (3.8 miles)
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LaGuardia (14 miles away)
Strong proximity to medical services and local amenities.
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