New Standard at Millville

Pros

• The facility looked clean and nicely done.
• The staff were very friendly.
• The staff are amazing and friendly.
• The administrative staff work closely with the nursing staff, receptionist, and aides.
• New Standard accepts Medicaid/SS, making private rooms affordable.
• The decor and landscape are tasteful, creating a cheerful and classy environment.
• The nurses were knowledgeable and caring.
• The enrollment process is easy and staff are friendly and attentive.

Cons

• Tiara Brown is described as the absolute worst employee possible.
• A reviewer waited two months to place their grandmother and was repeatedly blown off.
• They were told there were no rooms available.
• Tiara Brown is described as ignorant and uncaring.
• The facility is consistently short-staffed and shows no interest in residents.
• A downstairs neighbor harasses with banging at all hours, and administration has failed to resolve the issue for months (rent for August was deducted after moving out and not refunded).
• Staff and administrators are described as inept.
• General service is questionable and food quality has declined after a chef was let go.
• Residents can experience medication delays for days or weeks; diabetics go without insulin; mail is opened by management; staffing is horrible.
• The organization is accused of safety violations; inspectors substantiated numerous health and safety complaints; other facilities mention trash and foul odors.
• Payments to vendors are delayed, with vendors treated like bill collectors due to late pay.

Review

The collection of reviews about New Standard Senior Living paints a landscape of stark contrasts. Some families sing praises about cleanliness, attractive surroundings, and genuinely caring staff, while others recount experiences that feel chaotic, poorly managed, or even unsafe. Taken together, the comments suggest that experiences can vary widely from one location to the next and from one day to another, leaving prospective residents and their families to weigh strong positives against troubling red flags.

A number of the most negative comments center on communication failures, accessibility, and basic respect. One reviewer described an experience with a staff member named Tiara Brown as "the absolute worst employee possible," recounting a two-month struggle to get their grandmother admitted and claiming they were repeatedly blown off. The caller was told there were no rooms available, a denial accompanied by harsh, personal judgments of Brown's competence and empathy: "She's an ignorant stuck person who does not care about anyone." The same person also described ongoing staffing shortages and a general sense that staff did not prioritize residents' welfare. Additional complaints include a long-running dispute with a downstairs neighbor who bangs on the ceiling at all hours, with the reviewer indicating that administration did not resolve the harassment despite months of reporting; and a financial grievance in which August rent was allegedly taken after the reviewer had already moved out. Statements like "Don't bring your loved ones here to die" and "A place where happiness goes to die" underscore the intensity of those feelings.

On the other hand, several reviewers provide glowing entries that emphasize cleanliness, well-kept facilities, and friendly, capable staff. A handful of observers note clean environments with pleasant scents, well-kept landscapes, and rooms that look attractive. They describe staff as "friendly," "knowledgeable," and "caring," and speak about smooth processes for admissions or sign-ups. A reviewer simply states, "Wonderful place. Very nice and caring staff," while another mentions "Very clean smells great is absolutely lovely and efficient all of the staff is knowledgeable and friendly." In one instance, a family member described the staff as consistently helpful during the sign-up process, and another note praised the communication and compassion seen during a tour and inquiry about a potential move for a parent. There is also a positive emphasis on accessibility of Medicaid/SS acceptance and private rooms, highlighted as a rare, value-driving combination.

There are also midline and mixed reviews that illustrate the complexity of care quality over time. A reviewer who previously worked as a nurse at the community warned against the facility, citing serious problems with medication delivery (missing medications for days or weeks), insulin being withheld, mail being opened, and overall "poor management." This account contrasts sharply with other positive statements about administration being hands-on and the nursing staff being attentive, suggesting that the leadership and operations can swing from highly capable to severely deficient depending on the shift and the specific facility. Another review notes a recent drop in food quality, linked to the departure of a chef, which adds to concerns about kitchen oversight and resident nutrition. The same post also referenced broader concerns about corporate management and accountability, hinting at a pattern that could affect multiple locations.

Several entries emphasize financial and employment-related frustrations. A veteran entertainer in the senior living community described chronic payment delays for their work, turning collaboration with the facility into a financial strain and a source of ongoing frustration with administration. Related complaints portray a broader sense of misalignment between vendors, staff, and management, with critics alleging mismanaged payroll, unpaid vendor invoices, and a general lack of timely communication. In stark terms, one lengthy, strongly negative review accuses the facility of unprofessional behavior, drug-related concerns among staff, staff misqualification, and a management culture described as "a joke" and "ghetto," while alleging potential law enforcement involvement and customer safety issues.

Despite the negative voices, there are positive beams that keep surfacing, especially for families who are evaluating the option prospectively. Several reviewers who visited during the facility's opening phase or while considering admission highlight "excellent communication and compassion," and they express enthusiasm about bringing a relative to the community. Prospective residents' families note the staff's willingness to answer questions, the clear potential for a good fit, and the possibility of affordable care through public programs. Some reviewers who have ongoing relatives there describe real improvements in resident wellbeing, staff engagement, and the overall environment, underscoring that when care is well-coordinated and well-staffed, the facility can meet expectations.

Beyond the local reviews, a broader cautionary note appears in one detailed account that raises ethical and safety concerns associated with a corporate family of senior-care facilities tied to New Standard Senior Living. This reviewer points to the broader involvement of Drew Barile and Noble Senior Services, alleging safety violations and chronic issues across multiple jurisdictions where Noble operates. The report references state inspectors finding health-and-safety complaints, missing medications, and other troubling conditions in facilities associated with Noble, including a Pensacola, Florida site with trash and foul odors. While these claims are not specific to every New Standard property, they contribute to a perception of systemic risk and the importance of independent due diligence when families consider placement decisions.

In sum, the narrative around New Standard Senior Living remains deeply nuanced. Some families report stress-free tours, clean facilities, supportive staff, and straightforward admissions that align with the expectations of a high-quality senior living experience. Others describe troubling gaps in care, communication breakdowns, and financial or administrative inconsistencies that threaten resident wellbeing and family confidence. For anyone considering this provider, the consistent lesson from these reviews is clear: conduct thorough on-site visits, ask pointed questions about staffing levels, med administration, and resident rights, verify financial policies and billing practices, and explore all options for Medicaid or other assistance to ensure that a potential placement really aligns with the needs and expectations of the resident and their loved ones.

Located in Millville, New Jersey, this area offers a variety of amenities suitable for senior living. Nearby restaurants such as Custard Corral and Taste of Italy Pizzeria provide convenient dining options, while pharmacies like CVS and Walgreens ensure easy access to medications. For medical needs, there are several physicians' offices and a hospital within a short distance. Places of worship like Newlife Church offer spiritual support, and cafes like Starbucks provide opportunities for socializing. Additionally, parks such as South Vineland Park offer green spaces for leisurely walks or relaxation. Overall, this area provides a well-rounded environment for seniors looking for convenience, healthcare access, and community engagement.

Restaurants

• Custard Corral (0.6 miles)
• Taste of Italy Pizzeria (1 miles)
• Chow's Garden Restaurant (1 miles)
• Royal Spice Indian Restaurant (1.1 miles)
• McDonald's (1.1 miles)
• Wendy's (1.1 miles)
• Burger King (1.1 miles)

Physicians

• Tri County Obgyn Womens Health (1 miles)
• Helen L Slone (1 miles)
• Cumberland Family Medicine (1.1 miles)
• South Jersey Healthcare-Millville Imaging Center (1.1 miles)
• Cao Minh P DPM (1.1 miles)
• Pulmonary Health Consultants (1.1 miles)
• Allegy And Asthma Of S (1.1 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1.1 miles)
• Rite Aid (1.1 miles)
• Health First Pharmacy (1.1 miles)
• Rite Aid (3.6 miles)
• CVS Pharmacy (4.6 miles)
• CVS Pharmacy (5.2 miles)

Places of Worship

• Newlife Church (1.7 miles)
• Higher Places Ministry (5.2 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (5.4 miles)

Hospitals

• Luciano Bispo, MD - Premier Women's Health of South Jersey (2.9 miles)
• SJH Cardiopulminary (3.1 miles)
• DaVita Vineland At Home (3.8 miles)
• Vineland Developmental Center Employees Association (5.2 miles)

Parks

• South Vineland Park (3.2 miles)
• Giampetro Park (5.5 miles)