Home Helpers

Pros

• They are knowledgeable in how to support independence at home.
• They put families' minds at ease.
• They are always available to answer questions.
• They treat clients like family and enable them to stay in their own home.
• They are invaluable and responsive when care is needed.
• They are professional, caring, and involved.
• They provide a range of services including companionship, shopping, transportation, and light housekeeping.
• They are highly recommended by clients.
• They advocate for families and keep them informed.
• Their caregivers are exceptional and provide compassionate care.

Cons

• The aide never showed up the next day.
• There was extremely poor communication on the part of the administration.
• They were told they had to be flexible or couldn't have that aide anymore.
• They wouldn't trust the agency to stick to the agreement or to provide excellent communication.

Review

Across a network of experiences, families describe Home Helpers as a steady presence when aging in place becomes the goal. The common thread running through these accounts is a deep commitment to preserving independence while providing practical and emotional support. In one heartfelt note, a 93-year-old mother was able to remain comfortably in her own home thanks to a team that included a client services manager and a caregiver aide who understood how to blend assistance with independence. From simple tasks like shopping and transportation to light housekeeping and meaningful companionship, the caregivers offered more than help - they offered peace of mind. The staff were described as consistently accessible, ready to answer questions and ease concerns, and the overall impression was one of professionalism paired with genuine care. The consensus was clear: Home Helpers is a service families highly recommend and enjoy working with.

In Ocean County, the sentiment is especially strong. Multiple families spoke about caregivers and staff treating their parents like family, a level of warmth and familiarity that enabled loved ones to stay in their own homes longer. This sense of family-like care wasn't isolated to one family but echoed across years of service, underscoring the value of a consistent, compassionate team that knows the people they're helping and the homes where they live. The result is a sustained sense of comfort and security for both the elderly clients and their families, who can rely on Home Helpers to keep daily life steady and manageable.

Another strong endorsement comes from Toms River, New Jersey, where caregivers were described as invaluable for a mother living with dementia. The office staff were praised for promptly answering questions and addressing concerns, while the aides were characterized as knowledgeable, professional, and caring. The emphasis on informed, respectful care for someone with dementia highlights not only competency but a mindful approach to complex needs, reinforcing the sense that Home Helpers can tailor its services to a family's specific circumstances and care goals.

Beyond a single location, one family shared their experience of coordinating care for a father with Alzheimer's in Colorado, while the family resided in San Diego. The central figure in this narrative was Kim, described as in charge of quality control, who became a reliable advocate for the family from day one - keeping them in the loop about the father's condition and concerns. Kim also facilitated staff changes to better meet evolving needs, a reminder of how caregiver selection and continuity matter. The caregivers Denise and Judy were singled out as exceptional, reinforcing the impression that Home Helpers can form a team around a loved one's changing requirements. Even as the father's condition worsened and the family anticipated a move to San Diego, the sense of trust in the caregivers and in Kim's advocacy remained strong.

There are also stories from families who relied on Home Helpers for extended periods. For about 1.5 years, a family cared for a father with Parkinson's disease, finding the agency extremely helpful and professional, with Petronilla and Michelle highlighted for their dedicated support. The arrangement provided a live-in presence that allowed them to manage the day-to-day and gave the father a stable environment. The same thread appears in another testimonial where a nurse practitioner's referral led a family to Home Helpers, with the flexibility and depth of care that a registered nurse values: professional, caring, and involved staff who helped navigate both the physical and emotional aspects of aging. The upshot was a long-term, steady partnership - several years in some cases - built on trust and a shared commitment to quality care.

Several testimonials emphasize the positive, almost tangible impact of thoughtful, compassionate service. When families describe the care as "extra special" or the staff as capable of lightening a difficult load, it's not just about the tasks being performed; it's about the sense that the caregivers bring warmth, respect, and a genuine interest in the well-being of Mom or Dad. The overarching message is that Home Helpers consistently demonstrates professionalism, dedication, and compassion, with families feeling that their loved ones are in capable, caring hands during what can be a very stressful time. The sentiment is one of deep gratitude and a strong willingness to recommend the agency to others who face similar challenges.

However, no service experience is without its bumps. One family recounted a more challenging interaction that punctuated the narrative with cautionary notes. Initially, both the intake person and the aide seemed wonderful, and the care arrangement appeared to be a great fit. About two months in, however, they were asked to change the caregiver's times, with the implication that not meeting those times would mean losing the aide. The family says they were told the change wasn't possible elsewhere and that flexibility was required, but they encountered a string of communication problems and a lack of reliability. After two additional incidents, they chose not to continue the relationship. This account stands in contrast to the many positive experiences but serves as a reminder that scheduling rigidity and communication gaps can undermine even strong care relationships. It underscores the importance of clear communication and reliable adherence to agreed-upon plans, and it leaves an impression that, with the right alignment, Home Helpers can deliver lasting, compassionate support, while also highlighting the need for careful coordination and responsive administration.

Taken together, these stories present a nuanced portrait of Home Helpers as a resource families turn to for in-home care that emphasizes independence, dignity, and thorough, person-centered support. The caregivers and staff frequently emerge as trusted partners - professional, caring, and responsive - who help loved ones remain in their familiar environments with as much autonomy as possible. Yet they also remind us that success hinges on open communication, consistent scheduling, and a collaborative relationship among families, office staff, and caregivers. In the end, the residents benefit most when Home Helpers blends expertise with empathy, turning challenging aging moments into manageable, respectful, and even hopeful days.

This area of Lakewood, New Jersey offers a variety of amenities for seniors looking to settle down in a convenient and comfortable location. With popular restaurants such as Chick-Fil-A, Chipotle Mexican Grill, and Ikko Japanese Steak House within a short driving distance, there are plenty of dining options to choose from. Additionally, there are nearby theaters like AMC Brick Plaza 1 for entertainment. For medical needs, there are several physicians' offices including Jersey Shore Eyecare and Coastal Urology, as well as pharmacies like Walgreens and CVS Pharmacy for easy access to medications. In case of emergencies, Ocean Medical Center is just 2.9 miles away. Parks like Windward Beach Park provide opportunities for outdoor recreation and relaxation, while cafes like Starbucks offer a place to socialize and enjoy a cup of coffee. Overall, this area boasts a range of services and facilities that cater to the needs of seniors looking for a well-rounded community in which to reside.

Restaurants

• Chick-Fil-A (1.1 miles)
• Chipotle Mexican Grill (1.9 miles)
• Ikko Japanese Steak House (1.9 miles)
• Taco Bell (1.9 miles)
• McDonald's (1.9 miles)
• Azzurro Pizzeria & Italian Grill (2.6 miles)
• Tacoholics (2.9 miles)

Theaters

• AMC Brick Plaza 1 (2 miles)

Physicians

• Jersey Shore Eyecare (2.2 miles)
• Nova Care Rehabilitation (2.2 miles)
• Shore Heart Group (2.2 miles)
• GenPsych, PC (2.2 miles)
• Coastal Urology (2.5 miles)
• Dr A Gupta- Cardiologist (2.6 miles)
• Allergy and Immunology (2.7 miles)

Pharmacies

• Parkway Pharmacy (2.4 miles)
• Walgreens (2.5 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (3 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.4 miles)

Hospitals

• Ocean Medical Center (2.9 miles)
• Children’s Specialized Hospital Outpatient and Long Term Care Center – Toms River Stevens Road (3.8 miles)
• Community Medical Center For Kids & Family (6.5 miles)

Parks

• Windward Beach Park (3.6 miles)
• Angela Hibbard Dog Park (4.2 miles)

Cafes

• Starbucks (5 miles)

Places of Worship

• Presbyterian Church of Toms River (5.6 miles)