Assisting Hands Home Care of Monmouth and Mercer Counties

Pros

• Assisting Hands is described as doing things the right way and putting people over profit.
• Families feel their loved ones can stay at home and receive trusted, compassionate care from Assisting Hands.
• William provides kind, compassionate, and professional care and is a calming presence for clients.
• The office staff are professional, compassionate, and warm, consistently recognizing clients and their families.
• The agency is well organized and structured, with proactive scheduling and follow-up.
• Caregivers such as Katheryn, Sally, Ebony, Christian, and Frank are praised for their compassion, attentiveness, and dedication, often becoming part of the family.
• Ebony is described as having a heart of gold and as an angel who ensures safety, respect, and engagement.
• The agency offers valuable dementia resources, supported by a responsive owner (Gerry) and a caring Director of Community Relations (Vikki).
• Clients appreciate that the agency checks in regularly to ensure satisfaction and provide support.
• Live-in caregivers are noted for being attentive and giving families peace of mind.

Cons

• A reviewer reported ongoing issues with their assigned aide, stating the aide kept doing the same thing, caused significant stress, and that the agency offered a poor explanation and would not replace the aide, leaving them with no options.
• A reviewer expressed strong dissatisfaction with the service, stating they had no options and questioning why only one aide was available.

Review

Assisting Hands Home Care in Monmouth earns a consistent, heartfelt chorus of praise from families and caregivers who have entrusted their loved ones to its care. Across multiple experiences, the message is clear: this is a company that puts people before profit, offering compassionate, attentive service that feels personal and genuinely caring. Families describe a sense of steadiness and trust, built on a foundation of professional standards and a genuine commitment to the well-being of those in their care.

One of the most powerful testimonials centers on William, a caregiver who has become part of the family while caring for a dad who can no longer manage on his own. The reviewer highlights William's calm presence, his thorough training, and his ability to provide care that is both professional and deeply compassionate. The sense that William helps the family feel at ease during a difficult time is emphasized, with the speaker noting that having him at home allows their father to live out his days in familiar surroundings, surrounded by someone who treats him with dignity and respect.

Other families share similarly glowing experiences, emphasizing that Assisting Hands has stood out even after trying several other home health agencies. They describe the agency as efficient, caring, and consistently responsive - especially the office staff, who remember who their clients are, know the family dynamics, and work hard to coordinate the right care at the right times. The sentiment that "five stars" is a fitting rating recurs, reflecting satisfaction with the overall organization and the alignment between care goals and day-to-day support.

There is a strong thread of appreciation for how well the agency is organized and how the staff adapts to individual patient needs. Comments repeatedly note the teamwork of the caregivers and the willingness of the office to accommodate scheduling, preferences, and specific care requirements. The staff are described as awesome, and the operating culture as one that strives to meet each patient where they are, with patience and attentiveness that many families find invaluable during challenging moments.

The experiences extend to the office environment itself, where professional, compassionate, and warm interactions are highlighted as a hallmark of service. Families recount that the office staff go above and beyond, offering reliable communication, quick responsiveness, and a readiness to assist whenever questions or concerns arise. This combination of practical support and emotional warmth helps families feel informed, protected, and cared for, reinforcing trust in the caregiving relationship.

Several individual caregivers are singled out for particular praise. Katheryn, for instance, is described as compassionate and terrific, with a strong sense of reliability that gives families confidence as they navigate care for a spouse. Other aides - Vicki, Jerry, Mimi, and others - are praised for their dedication and the care they provide, with a note about how the agency's quick work to secure the right aide for the needed hours helped alleviate stress during transitions from respite or hospital care. The praise extends to live-in caregivers like Sally, who delivered attentive and steady care that brought peace of mind to the family.

The agency's impact isn't limited to one-on-one care. Frank, a caregiver who has been with families for six months, is described as a true blessing - funny, caring, and consistently going above and beyond to ensure that the dad receives thoughtful attention. Families report that the agency checks in regularly to confirm satisfaction and remains readily available for support, reinforcing a perception of a cohesive, supportive team that treats the family's concerns as their own.

The broader leadership and professional network supporting Assisting Hands also receive recognition. Gerry, the owner, is described as responsive and personally engaged, with a sense of understanding about what families go through when caring for loved ones at home. Vikki, the Director of Community Relations, is highlighted for her compassion and resourcefulness, serving as a valuable link between families and professionals dealing with dementia and other care needs. The testimonials emphasize that Vikki's expertise and genuine care make a meaningful difference during difficult times.

There are, however, a note of caution within the otherwise overwhelmingly positive feedback. One review recounts a particularly stressful experience with scheduling and an aide who did not align with the family's expectations. The family expressed frustration at not having a replacement readily available and described the response from the scheduling team as unsatisfactory. While this stands in stark contrast to the rest of the positive experiences, it is presented as a real, human moment - one that the agency's leadership and staff would likely want to hear about in order to improve. The message remains that such incidents are the exception rather than the rule, and the majority of families report highly favorable outcomes and supportive, respectful communication.

Among the most touching testimonials is the gratitude for Ebony, described as a caregiver with a heart of gold who connected with a mother in a deeply meaningful way. Ebony's dedication - engaging the mother in conversation, keeping her comfortable and safe, and fostering a sense of companionship - marks a rare and precious kind of care that families remember long after the day-to-day tasks are done. The accompanying trust in the nurse, Stephen, who provided guidance and supported Ebony, adds another layer to the narrative: a coordinated, professional team working in harmony to sustain a loved one's dignity and comfort at home.

Together, these reviews form a portrait of Assisting Hands Home Care in Monmouth as a company that people rely on during some of their most vulnerable moments. The core themes - compassion, reliability, and a family-like commitment to care - shine through in the stories of William, Katheryn, Sally, Ebony, Frank, Vikki, Gerry, and many others. While there are occasional challenges - as any service of this kind can experience - the prevailing message is one of sincere appreciation for caregivers who treat clients as if they were members of their own family, and for an organization that strives to respond with empathy and competence every day.

This part of Tinton Falls, New Jersey, offers a range of healthcare options with numerous physicians' offices and hospitals in close proximity. The area also features various dining options, including familiar fast-food restaurants like Taco Bell and McDonald's, as well as upscale dining establishments like Nicholas Barrel & Roost. Nearby pharmacies provide convenient access to medication and healthcare supplies. For recreational activities, there are several parks within a short driving distance, allowing for outdoor enjoyment. Public transportation is available for easy access to neighboring areas, and places of worship offer spiritual support. Overall, this community provides a blend of medical services, dining choices, recreation opportunities, and religious institutions that may appeal to those seeking a comfortable senior living environment in Tinton Falls.

Physicians

• Kim Mitchell Rwjbarnabas Health Medical Group Eatontown Primary Care Eatontown (0.9 miles)
• ENT and Allergy Associates -Shrewsbury (1.1 miles)
• Premier Pain Centers (1.1 miles)
• Specialty Anesthesia Associates (1.1 miles)
• Monmouth Cardiology Associates (1.8 miles)
• Reproductive Science Center Of NJ Pa (1.8 miles)
• Meridian Health - Saad Saad, MD (2 miles)

Theaters

• AMC Monmouth Mall 15 (1.3 miles)

Restaurants

• Taco Bell (1.8 miles)
• McDonald's (2.9 miles)
• Zachary's (3 miles)
• Nicholas Barrel & Roost (4.3 miles)
• McDonald's (4.4 miles)
• McLoone's Pier House (4.9 miles)
• Strollo's Lighthouse (4.9 miles)

Pharmacies

• Walgreens (2.3 miles)
• Walgreens (2.7 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.1 miles)
• Little Silver Family Pharmacy (3.1 miles)
• Walgreens (3.5 miles)

Cafes

• Rook Coffee (2.9 miles)
• Rook Coffee (3.5 miles)
• The Baked Bear (4.8 miles)
• Starbucks (5.1 miles)
• Booskerdoo Fresh Roasted Coffee Co. (5.2 miles)
• Booskerdoo Coffee & Baking Co. (5.9 miles)

Parks

• Joe Palaia Park (3.7 miles)
• Seven Presidents Oceanfront Park (5.1 miles)
• Fletcher Lake Park (6.9 miles)
• Pete's Playground (7.1 miles)
• Memorial Park (7.8 miles)

Transportation

• NJT - Long Branch Station (4.4 miles)
• Asbury Park Station (6.5 miles)

Hospitals

• Monmouth Medical Center (4.5 miles)
• Hackensack Meridian Health Jersey Shore University Medical Center (6.5 miles)
• K. Hovnanian Children's Hospital (6.5 miles)

Places of Worship

• Church of the Precious Blood (5.1 miles)
• Jersey Shore Rescue Mission (6.3 miles)