Attentive Care Inc. in Cherry Hill, NJ

Pros

• The staff are awesome, kind, fast-acting, and considerate of employees’ time and personal schedules.
• Winnie and Sheila gave great information.
• The caregivers assigned to her mom have been good.

Cons

• The reviewer describes Attentive Care as abusive, noting that an aide wouldn’t show up, would eat the grandmother’s food, and billed for hours not worked, with a second aide leaving early.
• They label Attentive Care as one of the worst CHHA agencies they’ve encountered, citing rude and lazy office staff who lie to protect themselves.
• They claim it is nearly impossible to reach owners or employees because rude receptionists block complaints.
• They report payroll mistakes with no attempts to rectify them.
• They state staff treat clients as unimportant and push them to do things their way, rather than respecting their independence.
• They describe the agency as unreliable and unorganized, with repeated no-shows, poor follow-through, ignored messages, and a sense that Medicaid payments are prioritized over actually serving clients.

Review

Attentive Care Inc. in Cherry Hill is best suited for families that can act as proactive advocates, willing to monitor schedules closely and intervene when needed. When a caregiver is actually on the clock, the aides shown in these reviews can be warm, capable, and efficient, delivering genuine bedside support and respectful interactions. But this benefit rests on a fragile administrative backbone that often fails to secure consistent coverage. If reliability and clear communication are non-negotiable, this agency becomes a risky proposition. In short, Attentive Care works best for clients who can tolerate, even expect, a hands-on management role to ensure every shift is staffed and every update received.

The strongest positives center on the caregivers themselves when they arrive. Several aides are described as kind, responsive, and mindful of the patient’s needs, with notes that certain staff members provided solid information and support. When care teams are present, they can deliver compassionate assistance and perform tasks with efficiency, which is precisely what families seek in home- or facility-based support. The dependable warmth of those caregivers can make a real difference in daily living, especially for someone who values personalized attention and a respectful, person-centered approach.

But the most damaging themes in these reviews revolve around office and scheduling performance. Persistent reports describe rude, overwhelmed, or disengaged office staff, paired with a pattern of no-shows and missed assignments. Families complain about the inability to reach the right person for problem-solving, and about having to chase updates instead of receiving proactive communication. Payroll mistakes and billing glitches compound the frustration, undermining trust in the agency’s reliability. The most troubling notes suggest limited accountability from leadership, with owners or managers difficult to contact when issues arise. This combination makes dependable coverage feel fragile rather than assured.

Given these dynamics, the proven care on a good day does not reliably offset the systemic scheduling flaws. The core value of Attentive Care, effective, compassionate aides, can be undercut by frequent absences, last-minute substitutions, and inconsistent communication. For families managing complex care needs, especially with bed-bound or highly dependent individuals, the risk of a day disrupted by a no-show or miscommunication is substantial. When the clock matters, and care continuity is essential, the gaps in administrative reliability become the dominant concern, overshadowing the positive moments with competent caregivers.

Alternatives are strongly worth considering for anyone prioritizing predictable coverage and transparent administration. Larger, more established agencies or those with a demonstrated emphasis on scheduling discipline typically offer clearer backup plans, better communication protocols, and more consistent problem resolution. Private-pay arrangements or working with agencies that provide line-of-sight on caregiver assignments, shift coverage, and real-time contingency staffing can deliver the steadiness that Attentive Care sometimes lacks. In choosing between options, insist on a written service-level agreement, guaranteed caregiver assignments, and a reliable backup plan for no-shows or vacancies.

Bottom line: Attentive Care Inc. can deliver quality caregiving when the assigned aide is present, but the frequent scheduling problems and uneven office responsiveness tilt the overall experience toward risk. This community is not ideal for families requiring steady daily coverage and proactive, transparent administration. For those willing to demand accountability, set concrete expectations, and engage in active management of care schedules, it can be a viable option, though significant due diligence and a clear trial period are essential. For most families prioritizing reliability and seamless coordination, exploring stronger scheduling-focused providers or private-care solutions is the prudent path.