33 Fieldstone Road, Wolfeboro, NH 03894
For more information about senior living options: (844) 490-3973
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Dr. Kim immediately puts patients at ease, is thorough, and nonjudgmental. Tara is great and has earned patient loyalty, with followers across multiple offices. Ellen Dennehy is an amazing, compassionate, and knowledgeable doctor who really listens. Cambria MacGuire is efficient, knowledgeable, and highly recommended as a nurse practitioner. The practice as a whole is friendly, courteous, professional, and caring, with standout staff like Susan Thievon APRN. Dr. Costello is awesome, with many patients praising both him and the office. The Wolfeboro Family Medicine office offers convenient parking and easy access as part of the Huggins Hospital campus.
They describe the front desk staff as rude, unprofessional, and unresponsive to calls or messages. They claim the clinic never answers phones and fails to return patient communications. They report billing and coding issues that led to unexpected or extra charges. They say prescriptions and test results are frequently mishandled or delayed. They state some providers were rushed, unprepared for exams, and not thorough. They caution others to avoid the office due to poor communication and service. They characterize the practice as incompetent and unprofessional.The collection of patient voices about Wolfeboro Family Medicine and its linked Huggins Hospital campus paints a picture of a practice with real strengths and real challenges. Across the board, many patients recount genuine warmth and thoughtful care from several clinicians and nurses, while others describe frustrating experiences that revolve around communication gaps, administrative missteps, and billing confusion. Taken together, the feedback suggests a clinic that can deliver compassionate medical attention in the exam room, even as the front desk and support operations struggle to keep up.
On the positive side, a number of reviewers highlight comforting, thorough, and nonjudgmental care from the clinicians. One patient recalls that a first visit with a specific doctor was immediately reassuring, with a sense of thoroughness and time taken to address concerns. Other patients specifically praise Ellen Dennehy, a physician assistant, for being compassionate, knowledgeable, and a good listener who makes people feel cared for and treated with respect. Cambria MacGuire, a nurse practitioner at Wolfeboro Family Medicine, is described as efficient, knowledgeable, and consistently on top of health issues, providing clear information and reliable guidance. Tara McKenna also earns repeated praise for responsiveness, with several patients noting how quickly she communicates and follows up. In addition, several reviews mention the practice as a whole as having friendly, professional staff, easy parking, and convenient access within the Huggins Hospital campus, all of which contribute to a generally positive in-person experience when the visit goes smoothly.
However, the more critical and sustained threads in the feedback focus on administrative and communication shortcomings that can sour even otherwise solid medical care. A common theme is the perception that front-desk staff and phone lines are slow, unresponsive, or unhelpful. Multiple patients report having to make repeated calls without getting timely return calls, or feeling that important messages or instructions are not accurately conveyed to the clinicians. Some reviewers explicitly describe never receiving callbacks, while others recount long delays in getting results reviewed after urgent or semi-urgent tests, leaving them to seek care elsewhere or rely on urgent care services. There are also mentions of being handed communications or notes that seemed to reflect missed or incomplete follow-through, such as receiving printouts of prior return calls rather than actually resolving a concern.
Billing and insurance-related frustrations are another prominent thread. Several stories recount disputes over charges tied to physical exams or coding practices, with patients feeling they were billed for services in ways that were confusing or not fully explained. Some describe being told they were "all set" after calls to the financial department, only to face final notices or ongoing financial dispute later. In some accounts, the complexity of insurance coverage and the way exams are coded created a frustrating cycle of calls, miscommunications, and unexpected charges, leaving patients feeling stranded in a bureaucratic maze rather than receiving seamless care.
Provider-specific criticisms are mixed, reflecting divergent experiences with the same practice. A recurrent concern centers on Dr. Costello, with some patients expressing serious alarm about missed or delayed diagnoses, including cases where significant conditions were eventually discovered after other hospital or urgent care involvement. In contrast, a few patients praise him for his expertise and the positive impact of his care in certain situations. Other clinicians, like Cambria MacGuire and Ellen Dennehy, receive highly favorable remarks that emphasize their competence, attentiveness, and patient-centered approach; these positive experiences tend to stand in clear contrast to the criticisms aimed at administrative and care-coordination processes.
The reviews also reveal how the physical and logistical aspects of the practice shape patient perceptions. One reviewer notes straightforward, well-located facilities with ample parking and easy campus access, which can ease the overall experience, especially for people with ongoing medical needs. Yet repeated references to being unable to secure timely appointments, or to having to navigate an opaque sequence of calls and forms to obtain even basic information, illustrate how the same setting can feel welcoming in one moment and exasperating in another. The tension between the quality of medical care in the exam room and the quality of administrative support outside it is a recurring theme that colors overall impressions.
In sum, the sentiment about Wolfeboro Family Medicine and its ecosystem is deeply polarized. For some patients, the care they receive - from compassionate PAs, competent NPs, and personable clinicians - makes the visits meaningful and reassuring. For others, the experience is marred by frustration with phone access, reaction times for test results, and billing communication, which can cast a shadow over even positive clinical encounters. This mix suggests a practice with strong clinical talent and patient rapport in the exam room, but a need for meaningful improvements in administrative efficiency, care coordination, and transparency around billing and follow-up. If you value demonstrable medical empathy and solid clinician relationships, there are clearly individual providers who have earned strong trust; if you prioritize seamless administrative flow and guaranteed responsiveness, you may want to inquire about specific office processes or consider alternative options while still recognizing the potential for excellent clinical care within the same practice.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Jacqueline Grasso assisted living community in Wolfeboro, NH offers a range of amenities and care services to cater to the needs of its residents. The living spaces are fully furnished, with cable or satellite TV and Wi-Fi/high-speed internet available for entertainment and connectivity. Each resident has access to a dining room and kitchenette for meal preparation and restaurant-style dining is also provided.
The community ensures that residents receive the assistance they need with activities of daily living, such as bathing, dressing, and transfers. Medication management is available to ensure proper administration of medications. In addition, there are special dietary options for residents with diabetes or other dietary restrictions.
Residents can enjoy the outdoor space and garden areas, as well as access to a small library for leisure reading. Housekeeping services are provided to maintain cleanliness and move-in coordination is offered to assist residents during their transition.
A mental wellness program is in place to support residents' emotional well-being. Resident-run activities are organized regularly, along with scheduled daily activities.
Jacqueline Grasso is conveniently located near various amenities in the area. There are several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship nearby for the convenience of residents. Hospitals are also easily accessible in case of any medical emergencies.
Overall, Jacqueline Grasso offers a warm and comfortable environment with comprehensive care services and amenities designed to meet the individual needs of each resident while providing convenient access to nearby facilities and services.
Jacqueline Grasso is located at 33 Fieldstone Road, Wolfeboro, NH 03894 in Carroll County, New Hampshire
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