201 River Road, Westmoreland, NH 03467
For more information about senior living options: (866) 208-4318
Overall Review of Maplewood Assisted Living
Pros
The care is excellent and the staff are compassionate.- The residents are happy and well taken care of, with a cheerful staff.
- The environment feels warm and family-like, with friendly greetings and hospitality.
- The building is clean, well kept, and features open-plan spaces that feel inviting.
- The new parts are state-of-the-art, with amenities and location described as perfect.
- Management is exceptional, with high infection-control standards and resident-based programs.
- The overall level of care is top notch, with professional, responsive staff.
Cons
The staff were described as unprofessional, mean, and disrespectful.- Residents are neglected, with almost nothing that can be done about it.
- The reviewer suggested the state should shut this place down.
- Dirty rooms and common areas; residents sit or lie in their own urine and feces.
- Medications are misdistributed.
- Staff are unprofessional and disrespectful, leaving patients in wheelchairs.
- Forrestview Rehab in Everett, WA is awful; there is no respect for getting better.
- The staff were described as still connected with the county jail.
Review
Maplewood Assisted Living in Westmoreland, NH, is best suited for seniors who want a warm, home-like atmosphere with consistently compassionate care and a campus that feels well maintained and increasingly modern thanks to ongoing renovations. Families seeking dependable day-to-day support, engaging activities, and staff who read as genuinely invested in residents’ well‑being will find Maplewood a compelling fit. The vibe leans toward a friendly, approachable culture where residents are treated with kindness and where the environment is clean, orderly, and quietly active.
There are clear reasons to consider alternatives, especially for families whose loved one requires highly specialized medical oversight or memory-care protocols beyond what a typical assisted-living setting provides. A few reviews raise red flags about staff professionalism, possible neglect, and lapses in cleanliness or medication handling. While these concerns are not the prevailing consensus and the bulk of feedback highlights strong caregiving, they do warrant due diligence. For families prioritizing unassailable safety records, extremely tight medication management standards, or a pristine, hospital-grade environment, it is prudent to compare Maplewood against other options with documented performance in those specific areas.
The strongest assets of Maplewood revolve around the caregiving team and the atmosphere. Reviewers repeatedly highlight compassionate, caring staff who are approachable and responsive, contributing to a warm, family-like environment. The reception and communal areas convey hospitality, and residents appear happy with the level of attention they receive. Cleanliness and upkeep are consistently noted, and the facility has demonstrated a clear commitment to improvement through renovations and an expanding footprint. Food is praised as terrific, which matters for daily quality of life and for family visits. Management and the administrative side are described as exceptional, with residents’ needs addressed through resident-based plans and programs that tailor activities and care to individual preferences.
These strengths offset most of the prominent drawbacks when evaluated in aggregate. The most serious concerns cited, unprofessional nursing behavior, neglect, dirty rooms, and medication misdistribution, are not the experience described by the majority of reviewers. Several other accounts counter these complaints with praise for the nurses’ professionalism, the staff’s helpfulness, and the overall safety and infection-control practices. The renovations and ongoing upgrades further mitigate the risk of outdated facilities contributing to hygiene or safety issues. For families, the contrast between the overwhelmingly positive reports and the minority of negative ones means a cautious approach: verify current staffing patterns, examine medication practices during a tour, and request candid updates from administrators about any corrective actions taken.
From a practical planning perspective, Maplewood’s rural, wooded setting in New Hampshire offers a peaceful lifestyle with a strong sense of community. The environment supports easy social engagement, with residents invited to participate in programs that feel meaningful rather than purely routine. The new sections described as state-of-the-art add contemporary amenities and better spaces for activities, dining, and socializing, which can translate into tangible benefits for daily life and on-site satisfaction. For families weighing costs and convenience, Maplewood’s blend of personal attention, improving facilities, and a clear emphasis on individual care plans makes it a prudent choice to put high on the list for consideration.
The bottom-line recommendation is practical and action-oriented. Maplewood should be a strong consideration for families who value a welcoming culture, dependable caregiving, good meals, and a facility that is actively upgrading its space. It is wise to pair this with targeted due diligence: tour the community during different shifts, talk directly to frontline staff about daily routines and safety checks, request copies of the most recent care plans, and ask for transparent explanations regarding the handful of negative reviews. If the loved one’s needs align with the strengths, resident-centered care, staff engagement, and a thriving community, Maplewood stands out as a credible, well-supported option. If, however, the priority is rigid, highly specialized medical oversight or a flawless track record in cleanliness and medication management, exploring alternatives with specific certifications and proven outcomes in those domains would be prudent.
40 resident community capacity
Assisted Living
Board and Care Home
Skilled Nursing Facility
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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