Maplewood Assisted Living in Westmoreland, NH

Pros

• The care is excellent and the staff are compassionate.
• The residents are happy and well taken care of, with a cheerful staff.
• The environment feels warm and family-like, with friendly greetings and hospitality.
• The building is clean, well kept, and features open-plan spaces that feel inviting.
• The new parts are state-of-the-art, with amenities and location described as perfect.
• Management is exceptional, with high infection-control standards and resident-based programs.
• The overall level of care is top notch, with professional, responsive staff.

Cons

• The staff were described as unprofessional, mean, and disrespectful.
• Residents are neglected, with almost nothing that can be done about it.
• The reviewer suggested the state should shut this place down.
• Dirty rooms and common areas; residents sit or lie in their own urine and feces.
• Medications are misdistributed.
• Staff are unprofessional and disrespectful, leaving patients in wheelchairs.
• Forrestview Rehab in Everett, WA is awful; there is no respect for getting better.
• The staff were described as still connected with the county jail.

Review

Maplewood Assisted Living in Westmoreland, NH, is best suited for seniors who want a warm, home-like atmosphere with consistently compassionate care and a campus that feels well maintained and increasingly modern thanks to ongoing renovations. Families seeking dependable day-to-day support, engaging activities, and staff who read as genuinely invested in residents’ well‑being will find Maplewood a compelling fit. The vibe leans toward a friendly, approachable culture where residents are treated with kindness and where the environment is clean, orderly, and quietly active.

There are clear reasons to consider alternatives, especially for families whose loved one requires highly specialized medical oversight or memory-care protocols beyond what a typical assisted-living setting provides. A few reviews raise red flags about staff professionalism, possible neglect, and lapses in cleanliness or medication handling. While these concerns are not the prevailing consensus and the bulk of feedback highlights strong caregiving, they do warrant due diligence. For families prioritizing unassailable safety records, extremely tight medication management standards, or a pristine, hospital-grade environment, it is prudent to compare Maplewood against other options with documented performance in those specific areas.

The strongest assets of Maplewood revolve around the caregiving team and the atmosphere. Reviewers repeatedly highlight compassionate, caring staff who are approachable and responsive, contributing to a warm, family-like environment. The reception and communal areas convey hospitality, and residents appear happy with the level of attention they receive. Cleanliness and upkeep are consistently noted, and the facility has demonstrated a clear commitment to improvement through renovations and an expanding footprint. Food is praised as terrific, which matters for daily quality of life and for family visits. Management and the administrative side are described as exceptional, with residents’ needs addressed through resident-based plans and programs that tailor activities and care to individual preferences.

These strengths offset most of the prominent drawbacks when evaluated in aggregate. The most serious concerns cited, unprofessional nursing behavior, neglect, dirty rooms, and medication misdistribution, are not the experience described by the majority of reviewers. Several other accounts counter these complaints with praise for the nurses’ professionalism, the staff’s helpfulness, and the overall safety and infection-control practices. The renovations and ongoing upgrades further mitigate the risk of outdated facilities contributing to hygiene or safety issues. For families, the contrast between the overwhelmingly positive reports and the minority of negative ones means a cautious approach: verify current staffing patterns, examine medication practices during a tour, and request candid updates from administrators about any corrective actions taken.

From a practical planning perspective, Maplewood’s rural, wooded setting in New Hampshire offers a peaceful lifestyle with a strong sense of community. The environment supports easy social engagement, with residents invited to participate in programs that feel meaningful rather than purely routine. The new sections described as state-of-the-art add contemporary amenities and better spaces for activities, dining, and socializing, which can translate into tangible benefits for daily life and on-site satisfaction. For families weighing costs and convenience, Maplewood’s blend of personal attention, improving facilities, and a clear emphasis on individual care plans makes it a prudent choice to put high on the list for consideration.

The bottom-line recommendation is practical and action-oriented. Maplewood should be a strong consideration for families who value a welcoming culture, dependable caregiving, good meals, and a facility that is actively upgrading its space. It is wise to pair this with targeted due diligence: tour the community during different shifts, talk directly to frontline staff about daily routines and safety checks, request copies of the most recent care plans, and ask for transparent explanations regarding the handful of negative reviews. If the loved one’s needs align with the strengths, resident-centered care, staff engagement, and a thriving community, Maplewood stands out as a credible, well-supported option. If, however, the priority is rigid, highly specialized medical oversight or a flawless track record in cleanliness and medication management, exploring alternatives with specific certifications and proven outcomes in those domains would be prudent.

Westmoreland, New Hampshire, offers a peaceful and picturesque setting for senior living. The area boasts a variety of dining options, from quaint eateries like Westmoreland Village Eatery to upscale establishments like The Restaurant at Burdick's. Residents can easily access pharmacies such as Putney General Store and Southern Vermont Wellness Disp for their medical needs. There are also several places of worship in the vicinity, providing spiritual support and community connections. Top-rated physicians and healthcare facilities like Dermatology Associates of the Northeast and Brattleboro Memorial Hospital ensure quality healthcare services. Transportation options include U-Haul Neighborhood Dealer and Amtrak BRA for convenient travel arrangements. Additionally, there are charming cafes like Duchess Coffee and Mocha Joe's for social outings with friends. For leisure activities, seniors can explore theaters like Colonial Theatre or enjoy outdoor excursions at Crowell Park and Living Memorial Park in this serene part of Westmoreland.

Restaurants

• Westmoreland Village Eatery (1.4 miles)
• JD McCliment's Pub (2.6 miles)
• Stuart & John's Sugar House (2.6 miles)
• Putney Diner (2.9 miles)
• The Restaurant at Burdick's (7.6 miles)
• Connor Donuts (7.7 miles)
• Wendy's (7.8 miles)

Pharmacies

• Putney General Store (2.9 miles)
• Southern Vermont Wellness Disp (7.5 miles)
• Walgreens (8 miles)
• Walgreens (9.1 miles)
• Sweet Flag Medicinals (9.3 miles)
• Walgreens (9.4 miles)
• CVS Pharmacy (9.4 miles)

Places of Worship

• General Conference Of Seventh-Day Adventists (4 miles)
• St Margaret Mary Religious (8.2 miles)
• St Michael's Roman Catholic Church (9.3 miles)
• Stone Church Arts Center (9.4 miles)
• Agape Christian Fellowship (9.7 miles)
• St James Episcopal Church (9.8 miles)
• Parish of the Holy Spirit (9.9 miles)

Physicians

• Dermatology Associates of the Northeast (5 miles)
• Sojourns Community Health Clinic (7.7 miles)
• Dr Finley (8.9 miles)
• Norris Cotton Cancer Center (8.9 miles)
• Levin Lara MD (8.9 miles)
• Todd Dombrowski, MD (9 miles)
• Kiser Orthodics (9.1 miles)

Transportation

• U-Haul Neighborhood Dealer (6.9 miles)
• Rustic Moose (9.4 miles)
• Amtrak BRA (9.6 miles)
• U-Haul Neighborhood Dealer (10.4 miles)

Hospitals

• Scott Thomas Clear Choice MD Centers (7.6 miles)
• Brattleboro Retreat (9.3 miles)
• The Woodward (9.5 miles)
• Brattleboro Memorial Hospital (10.3 miles)
• Short Stay Bmh (10.5 miles)

Cafes

• Starbucks (9.3 miles)
• Panera Bread (9.4 miles)
• Duchess Coffee (9.4 miles)
• Amy's Bakery Arts Cafe (9.6 miles)
• The Works Café (9.6 miles)
• Mocha Joe's (9.6 miles)
• Terra Nova Coffee Roasters (9.8 miles)

Theaters

• Colonial Theatre (9.9 miles)

Parks

• Crowell Park (9.9 miles)
• Living Memorial Park (10.5 miles)