107 Newport Road, New London, NH 03257
For more information about senior living options: (866) 208-4318
Overall Review of Lake Sunapee Community Health Services
Pros
Lake Sunapee Visiting Nurses is by far the best for in-home care.- Their professionals come into the home and are helpful at every level of care.
- The staff provides amazing personalized care with timely responses to phone calls.
- The nurses are highly skilled at pain relief and quick to act for symptomatic control.
- The team is kind, dependable, compassionate, and skilled.
- The management team is outstanding with superior leadership and communication.
- The physical therapy and occupational therapy teams are great, with the PT named Cindy being fabulous, kind, and supportive.
- The PT and OT teams are excellent; the PT named Christ is especially great.
- There are angels among us.
Cons
The nurse was very rude to her.- The nurse took two hours to pronounce him deceased.
- His last rites were not read after he died.
- No one stayed in touch with her.
- There was no grief support group.
- The agency was organized for the benefit of its employees, not the clients.
- Calls were routinely sent to voicemail and never returned.
- The organization needs a complete overhaul.
- The LNAs were very rude to residents and family members.
- Some staff bullied residents and other staff members, and Lake Sunapee could care less about it.
Review
Lake Sunapee Community Health Services’ home-based care is best suited for families seeking skilled in-home medical support, rehabilitation, and palliative-oriented services that can be delivered in the patient’s own environment. When the team is functioning at its peak, the combination of attentive nursing, effective pain and symptom management, and capable physical and occupational therapy can meaningfully support recovery after surgery or the transition toward hospice goals. The agency shows what capable clinicians can achieve in a home setting, with hands-on clinicians who can mobilize comfort and mobility in real time. But this suitability assumes a reliable, coordinated system behind the scenes; without that backbone, the strongest clinical care loses its impact.
Positive impressions abound when the clinicians are present and engaged. Across several accounts, the nurses, therapists, and therapy assistants are described as highly skilled, responsive, and deeply committed to relief and progress. The PT and OT staff are repeatedly praised for their expertise and bedside manner, with particular appreciation for pain control, functional support, and timely intervention. Families recount personalized attention, quick problem-solving, and a willingness to adapt plans to the patient’s evolving needs. In the best moments, the clinicians feel more like an integrated care team than a collection of individuals, translating medical knowledge into practical, daily improvements for the patient.
Yet the most consequential reality here is inconsistency in scheduling, communication, and continuity. Multiple reviews point to visits arranged on short notice or scheduled the morning of a proposed visit, making planning difficult for families and raising questions about care coordination. Messages left on voicemail are not always returned, and follow-through on requests can be uneven. On the ground, this translates into gaps just when stability is needed most, whether for medication management, timely symptom updates, or coordinating multiple therapists. The friction between clinical capability and organizational process weakens trust and can undermine otherwise solid patient outcomes.
That disconnect between strong clinical capability and uneven administration is the central tension. When the agency’s leadership communicates well and demonstrates robust coordination, families feel supported and confident in the care trajectory. When leadership falters or internal processes lag, even excellent clinicians encounter friction, delayed outreach, missed cueing about changes in treatment plans, and a sense that the client’s family must chase answers. The reviews reflect a split: some visitors are described as “angels” and “fantastic,” while others report rude behavior, door-slamming nurses, or a culture where staff conflicts feel more visible than compassionate care. The contrast matters, because it determines whether in-home care becomes a reliable lifeline or an episodic experience.
Given the mixed track record, alternatives deserve serious consideration for families prioritizing consistent scheduling, dependable communication, and a culture that centers the family’s experience. Those needing steady, predictable visits and proactive outreach may fare better with other home-health providers that emphasize arranged schedules, guaranteed return calls, and clearly assigned care coordinators. For families facing ongoing end-of-life planning, or those who require a grief-support infrastructure, it is prudent to evaluate whether the agency can reliably connect the patient with ongoing bereavement resources and consistent follow-up after major milestones.
In the end, Lake Sunapee Community Health Services offers genuine clinical strength in home care, with standout nursing and therapy that can drive meaningful improvements in comfort, function, and quality of life. However, reliability gaps in scheduling, communication, and staff consistency tilt the balance toward caution. Prospective families should demand a concrete care-coordination plan, insist on a designated point of contact, and seek evidence of stable nurse and therapist assignments over time. If those assurances cannot be secured, or if a caregiver’s experience hinges on the luck of an available clinician rather than a structured process, exploring alternatives will likely lead to a more dependable, family-centered care arrangement.
21 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
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