107 Newport Road, New London, NH 03257
For more information about senior living options: (844) 490-3973
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Lake Sunapee Visiting Nurses is described as the best for in-home care. The hospice team and palliative care are highly regarded and provide help at any level of care. Their professionals come into the home and are reliable and supportive. The care is described as amazing and personalized, with staff who truly listen and respond promptly. The nurses are skilled at pain relief and quick to act for symptom control. The staff are kind, dependable, compassionate, and skilled; management is described as outstanding with superior leadership and communication.
They felt unsupported by Lake Sunapee Visiting Nurses Association during home hospice care. A nurse was rude to the family when giving medications. It took two hours for the nurse to pronounce the husband deceased. Last rites were not read after death. There was no ongoing contact or grief support offered after the passing. Scheduling and communication were poor: visits were arranged on the day of, and calls were often not returned. Some staff were rude to residents and family members, with bullying behavior reported. One nurse was described as the worst by a reviewer.A tapestry of experiences emerges when people write about Lake Sunapee Visiting Nurses Association, with stories that range from deeply grateful to deeply frustrated. One family member describes a painful, late loss of a husband on July 9, 2025, and portrays hospice care that felt sporadic and impersonal at a crucial moment. According to that account, the agency arrived for hospice work, but the patient's spouse says they only saw a nurse once during the early home transition, then did not see anyone again until the day before the husband died. The nurse who did visit was described as rude, and when medication could not be taken, it was forced by mouth. The final moments stretched into a slow, unclear process, with the nurse taking two hours to pronounce death. After the passing, the family contends that no one read the last rites, and there was a troubling lack of follow-up or contact to check on the bereaved spouse. The writer felt unsupported during what was described as an exceptionally stressful time, lamenting that the care system did not live up to expectations, and rating the overall experience poorly - two stars, or even one according to the stronger sentiment.
That same account underscores a broader dissatisfaction with post-death support and grief resources. The author recalls that only Maureen and Cinnamon had limited visits, after which no sustained contact or outreach occurred. When the family asked about grief support groups, they were told there were none available. The sense conveyed is that the hospice team did not stand beside the family in the immediate aftermath of loss, expanding the sense of abandonment during a moment of extreme vulnerability. The reviewer describes a gap between what the family needed in terms of guidance and emotional support and what the agency provided, casting the overall hospice experience as disconnected and largely not in step with the family's emotional needs.
In sharp contrast to that account, other voices offer glowing testimonials about Lake Sunapee Visiting Nurses Association (LSVNA), especially when care is continuous and centered on the patient and family within the home. One review lauds the agency as "by far the best for in-home care," noting that they worked closely with hospice and palliative care teams for three and a half years. The writer emphasizes breadth and depth: nursing, aides, physical therapy and occupational therapy, spiritual support, and office staff all functioning as a cohesive unit. The message is that, when the organization coordinates across disciplines and maintains steady relationships with the family, the care can be exemplary. For this reviewer, the experience was characterized by reliability, collaboration, and a sense that the team could be depended upon to respond to evolving needs - all of which left a lasting positive impression.
Another responder highlights the person-centered, responsive nature of the care, using phrases such as "Amazing personalized care" and "They listen, really listen." This perspective emphasizes the soft skills that made a difference: timely phone responses, access to providers, and nurses who were deft at pain relief and rapid symptom control. The reviewer notes gratitude for a two-month period of care in which the team was consistently present, kind, dependable, compassionate, and skilled. The sentiment culminates in a deliberately effusive line: "There are angels among us!" This portrayal suggests that, when the team functions smoothly, the experience can feel intimate, humane, and deeply supportive for both patient and family.
A separate thread in the collection of comments addresses organizational dynamics and management. Some comments reflect a tension between patient-centered care and the way the agency is run, describing the organization as "focused on the benefit of the employees, not the client." Specific examples include visits that were not scheduled in advance, instead arranged on the morning of the proposed visit, supposedly to avoid driving around aimlessly. The criticism extends to communication practices, with calls often going to voicemail and not being returned. Yet, amid these frustrations, there is acknowledgment that some staff are excellent and that the management team shows leadership and communication that outshine other experiences. This mixed appraisal reveals that, for some families, the same organization that delivers compassionate clinical care can also be hampered by scheduling, communication, and workflow issues.
The praise for physical therapy and occupational therapy is another consistent thread, with particular mentions of standout therapists. One reviewer celebrates an exemplary physical therapy experience following a total knee replacement, specifically praising a therapist named Cindy as fabulous. Others mention that the physical and occupational therapy teams were strong, with a separate nod to a therapist named Christ as especially helpful. These notes remind readers that the quality of rehabilitative care can be a high point of the service package, contributing to recovery and well-being long after home health or hospice visits begin.
There are also more pointed, negative observations about certain frontline staff. A critique notes rude behavior from some licensed nursing assistants at Summercrest and accuses some staff of bullying residents and family members, with the nursing staff's door often closed and the nurse described as "the worst" in terms of demeanor. These harsher assessments underscore the reality that experiences can vary dramatically not only by program but also by individual caregivers. In these accounts, the overall organization is blamed for systemic shortcomings, even as some nurses and therapists are praised for their competence and compassion.
Taken together, the collection of experiences depicts a spectrum of hospice and home-care realities. Some families describe profoundly meaningful, coordinated, and compassionate care that helps them navigate serious illness with dignity. Others recount a sense of abandonment, poor communication, and inconsistent support at a time when they were most vulnerable. The divergent narratives highlight the delicate balance required in home-based hospice and palliative care: the need for timely, respectful, and emotionally attuned communication; reliable scheduling and accessibility; and a consistent line of support that extends from the patient's living room to the grieving process that follows. For Lake Sunapee Visiting Nurses Association and similar providers, the lessons are clear: strong, multidisciplinary collaboration and responsive, person-centered care can create powerful, positive experiences, while gaps in follow-through, grief support, and staff conduct can leave families feeling neglected. As families reflect on these experiences, the hope is for ongoing improvement, ensuring that every patient and caregiver encounters competence, compassion, and clear, compassionate communication at every step of the journey.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Lake Sunapee Community Health Services in New London, NH is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community provides a homely atmosphere with fully furnished accommodations, including cable or satellite TV and Wi-Fi/high-speed internet for entertainment and staying connected with loved ones.
Residents can enjoy delicious meals prepared by the talented culinary team in the elegant dining room, where special dietary restrictions are taken into consideration. For those who prefer a more casual dining experience, there is a restaurant-style dining option available as well. Additionally, residents have access to a small library to indulge in their love for reading.
The community offers 24-hour supervision to ensure safety and peace of mind for all residents. Trained staff members are available to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure proper dosage and timing. Residents with diabetes can take advantage of specialized diabetic diets.
At Lake Sunapee Community Health Services, mental wellness is highly valued, and a dedicated mental wellness program is offered to support the emotional well-being of each resident.
The community encourages an active lifestyle through resident-run activities as well as scheduled daily activities that cater to various interests and abilities. Whether it's engaging in stimulating conversations or participating in recreational activities, there is something for everyone.
Convenience is another highlight of this community as it enjoys close proximity to cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals in the area.
Overall, Lake Sunapee Community Health Services provides a comfortable and caring environment where residents receive personalized assistance while maintaining their independence and enjoying an enriching lifestyle.
Lake Sunapee Community Health Services is located at 107 Newport Road, New London, NH 03257 in Sullivan County, New Hampshire
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