107 Newport Road, New London, NH 03257
For more information about senior living options: (844) 490-3973
Lake Sunapee Visiting Nurses is by far the best for in-home care. Their professionals come into the home and are helpful at every level of care. The staff provides amazing personalized care with timely responses to phone calls. The nurses are highly skilled at pain relief and quick to act for symptomatic control. The team is kind, dependable, compassionate, and skilled. The management team is outstanding with superior leadership and communication. The physical therapy and occupational therapy teams are great, with the PT named Cindy being fabulous, kind, and supportive. The PT and OT teams are excellent; the PT named Christ is especially great. There are angels among us.
The nurse was very rude to her. The nurse took two hours to pronounce him deceased. His last rites were not read after he died. No one stayed in touch with her. There was no grief support group. The agency was organized for the benefit of its employees, not the clients. Calls were routinely sent to voicemail and never returned. The organization needs a complete overhaul. The LNAs were very rude to residents and family members. Some staff bullied residents and other staff members, and Lake Sunapee could care less about it.Lake Sunapee Community Health Services' home-based care is best suited for families seeking skilled in-home medical support, rehabilitation, and palliative-oriented services that can be delivered in the patient's own environment. When the team is functioning at its peak, the combination of attentive nursing, effective pain and symptom management, and capable physical and occupational therapy can meaningfully support recovery after surgery or the transition toward hospice goals. The agency shows what capable clinicians can achieve in a home setting, with hands-on clinicians who can mobilize comfort and mobility in real time. But this suitability assumes a reliable, coordinated system behind the scenes; without that backbone, the strongest clinical care loses its impact.
Positive impressions abound when the clinicians are present and engaged. Across several accounts, the nurses, therapists, and therapy assistants are described as highly skilled, responsive, and deeply committed to relief and progress. The PT and OT staff are repeatedly praised for their expertise and bedside manner, with particular appreciation for pain control, functional support, and timely intervention. Families recount personalized attention, quick problem-solving, and a willingness to adapt plans to the patient's evolving needs. In the best moments, the clinicians feel more like an integrated care team than a collection of individuals, translating medical knowledge into practical, daily improvements for the patient.
Yet the most consequential reality here is inconsistency in scheduling, communication, and continuity. Multiple reviews point to visits arranged on short notice or scheduled the morning of a proposed visit, making planning difficult for families and raising questions about care coordination. Messages left on voicemail are not always returned, and follow-through on requests can be uneven. On the ground, this translates into gaps just when stability is needed most - whether for medication management, timely symptom updates, or coordinating multiple therapists. The friction between clinical capability and organizational process weakens trust and can undermine otherwise solid patient outcomes.
That disconnect between strong clinical capability and uneven administration is the central tension. When the agency's leadership communicates well and demonstrates robust coordination, families feel supported and confident in the care trajectory. When leadership falters or internal processes lag, even excellent clinicians encounter friction - delayed outreach, missed cueing about changes in treatment plans, and a sense that the client's family must chase answers. The reviews reflect a split: some visitors are described as "angels" and "fantastic," while others report rude behavior, door-slamming nurses, or a culture where staff conflicts feel more visible than compassionate care. The contrast matters, because it determines whether in-home care becomes a reliable lifeline or an episodic experience.
Given the mixed track record, alternatives deserve serious consideration for families prioritizing consistent scheduling, dependable communication, and a culture that centers the family's experience. Those needing steady, predictable visits and proactive outreach may fare better with other home-health providers that emphasize arranged schedules, guaranteed return calls, and clearly assigned care coordinators. For families facing ongoing end-of-life planning, or those who require a grief-support infrastructure, it is prudent to evaluate whether the agency can reliably connect the patient with ongoing bereavement resources and consistent follow-up after major milestones.
In the end, Lake Sunapee Community Health Services offers genuine clinical strength in home care, with standout nursing and therapy that can drive meaningful improvements in comfort, function, and quality of life. However, reliability gaps in scheduling, communication, and staff consistency tilt the balance toward caution. Prospective families should demand a concrete care-coordination plan, insist on a designated point of contact, and seek evidence of stable nurse and therapist assignments over time. If those assurances cannot be secured, or if a caregiver's experience hinges on the luck of an available clinician rather than a structured process, exploring alternatives will likely lead to a more dependable, family-centered care arrangement.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Lake Sunapee Community Health Services in New London, NH is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community provides a homely atmosphere with fully furnished accommodations, including cable or satellite TV and Wi-Fi/high-speed internet for entertainment and staying connected with loved ones.
Residents can enjoy delicious meals prepared by the talented culinary team in the elegant dining room, where special dietary restrictions are taken into consideration. For those who prefer a more casual dining experience, there is a restaurant-style dining option available as well. Additionally, residents have access to a small library to indulge in their love for reading.
The community offers 24-hour supervision to ensure safety and peace of mind for all residents. Trained staff members are available to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure proper dosage and timing. Residents with diabetes can take advantage of specialized diabetic diets.
At Lake Sunapee Community Health Services, mental wellness is highly valued, and a dedicated mental wellness program is offered to support the emotional well-being of each resident.
The community encourages an active lifestyle through resident-run activities as well as scheduled daily activities that cater to various interests and abilities. Whether it's engaging in stimulating conversations or participating in recreational activities, there is something for everyone.
Convenience is another highlight of this community as it enjoys close proximity to cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals in the area.
Overall, Lake Sunapee Community Health Services provides a comfortable and caring environment where residents receive personalized assistance while maintaining their independence and enjoying an enriching lifestyle.
Lake Sunapee Community Health Services is located at 107 Newport Road, New London, NH 03257 in Sullivan County, New Hampshire
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