435 Union Avenue, Laconia, NH 03246
For more information about senior living options: (866) 208-4318
Overall Review of The Taylor Home
Pros
Taylor Community is very nice and well-kept.- It sits on a large campus with multiple facilities, including memory care, independent living, and nursing care.
- The memory care unit is small, which residents like.
- The staff are available 24 hours a day and are very good with residents.
- The dining area is spacious, attractive, and well set up.
- The grounds are beautiful and well-maintained, with amenities such as a large indoor swimming pool and a large community center.
- There are many activities and entertainment options, including shows in the auditorium and organized outings.
Cons
They tried to force a resident into Assisted Living.- They left a Lifeline inoperable for an entire year, nearly causing death.
- The organization is described as evil and ugly behind the scenes and is said to be all about profit.
- They failed to resolve medical alert system reports and had it unplugged for over two months.
- They terminated a resident’s contract and threatened to terminate the medical alert service.
- They are currently under a cease and desist order by the State.
- The facility is very expensive, with buy-in and ongoing costs.
- The hill location and heavy winter snow make mobility hazardous for residents.
Review
Taylor Community in Laconia is best suited for families seeking a true campus continuum of care, where memory care, independent living, and skilled nursing sit on one expansive, self-contained setting. The appeal rests on a robust array of on-site amenities: a large campus with wooded trails, a sizable indoor pool, a lively community center, dining that feels restaurant-like, and organized activities that keep residents socially engaged. The memory care unit is intentionally small (roughly 10-12 residents), which supports closer supervision and a calmer environment. For couples or families prioritizing seamless transitions across levels of care on a single campus, and who can tolerate premium pricing, this environment offers substantial reassurance about continued access to care as needs evolve.
That said, not every family will find Taylor Community to be the right fit. Budget sensitivity is a major consideration, as several accounts emphasize the premium nature of the offering and the buy-in expectations that accompany large-scale, full-continuum communities. Beyond cost, prospective residents should weigh governance and safety history carefully. Some reviews raise serious cautions about maintenance of essential safety systems and questions about administration priorities, including allegations of profit-driven practices and potential contractual pressuring. The hillside setting and New Hampshire winters also pose practical hurdles that can complicate visitation, mobility, and emergency access, especially for residents who value easy, level access and straightforward transportation options.
On the positive side, the pros align well with families seeking high-quality amenities and a lively, well-supported resident life. The campus structure enables efficient care coordination, reducing the friction that can come with transitioning to a new community when care needs intensify. Small memory care units tend to foster a more intimate feel and closer caregiver relationships, while staff are repeatedly described as attentive and kind. Dining experiences and social venues, alongside the shared outdoor spaces, library, and entertainment options, help residents stay engaged and maintain a sense of normalcy and pleasure in daily life. For families valuing a comprehensive, all-in-one setting, Taylor Community delivers a compelling package that can underpin long-term peace of mind.
Still, the darker threads in the feedback cannot be ignored. A historically volatile mix of safety and governance concerns has surfaced in multiple reviews, including disputes over medical alert system reliability and reports of unresolved safety-related communications. Specific claims about Lifeline malfunctions, sanctions, or aggressive contract actions point to a risk profile that some families will deem unacceptable. These issues complicate the otherwise strong picture by introducing tangible uncertainty about emergency responsiveness and the facility’s willingness to stand behind its resident protections. In this climate, the perception of value depends heavily on trust in leadership and a transparent, consistently demonstrated commitment to resident safety.
Ultimately, the decision hinges on weighing the upscale, full-amenity package against the potential governance and safety concerns. For those who prize a prestigious, amenity-rich campus and can accept higher costs in exchange for broad care options on one site, Taylor Community represents a compelling option with meaningful quality-of-life advantages. For families who require unambiguous safety records, transparent governance, and a predictable, low-risk experience, there are legitimate reasons to explore alternatives. The key is to anchor the choice in how risk-tolerant the family is and how strongly the loved one’s values align with the community’s demonstrated strengths and weaknesses.
Practical next steps are clear. If Taylor Community is pursued, request a detailed, current care plan and a fully disclosed contract sample, and insist on speaking with multiple residents and families about day-to-day realities. Verify any regulatory actions or enforcement history, and scrutinize the maintenance and monitoring records for critical safety systems. A concrete agreement on escalation procedures for emergencies should be part of the package. Consider a temporary stay or short-term placement to observe daily routines, staff responsiveness, and how well the environment supports the resident’s preferences and routines before committing to a long-term buy-in. This approach will illuminate whether the environment truly meets long-term expectations.
53 resident community capacity
Assisted Living
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Laundry
Move-in coordination
Outdoor space
Overnight guests
Private bathrooms
Resident parking
Restaurant-style dining
Small library
Swimming pool
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Special dietary restrictions
Concierge services
Planned day trips
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