Vna At Hcs in Keene, NH
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312 Marlboro Street, Keene, NH 03431
For more information about senior living options: (844) 490-3973
All services were outstanding. HCS staff were a great comfort to families during their loved ones’ final days, showing exceptional empathy. The team admitted patients promptly and provided timely hospice care. Nurses and aides were kind, gentle, and treated patients with respect and dignity. The PTs and OTs worked hard to support patients’ physical recovery. Home aides were wonderful, engaging patients in conversation and helping with daily routines. Having HCS available provided comfort and made families’ lives easier.
They described very poor communication and said they had been blown off. They would not recommend the service to anyone. They reported that the blood tests were mislabeled and mishandled, and the results were never obtained. They stated Keene Home Healthcare prevented the patient from getting the care she deserved. They described therapist Rachel Kowalsky as condescending, lacking empathy, and unprofessional. They claimed their client confidentiality was not protected by the clinic. They said the issue had deteriorated their mental health for over a year.VNA at HCS Keene is best suited for families that want hospice and home-health services delivered in the comfort of a familiar home setting, with a team that genuinely prioritizes patient dignity and emotional support. The strongest fit is for end-of-life care at home, aided by a coordinated mix of nurses, home aides, and social work, plus rehabilitation support when recovery or function preservation is needed after events like a stroke. This is a program designed for ongoing, compassionate presence: timely hospice admission, steady in-home visits, and hands-on guidance for families as they navigate daily care, medical tasks, and pain or comfort management.
Those weighing alternatives should note a few caveats. Several reviews flag communication as a recurring challenge, with instances of missed calls, unclear scheduling, and uneven follow-through on therapy appointments. For families where reliable cadence and explicit, proactive updates are non-negotiable, these gaps can be disorienting and undermine care continuity. Additionally, there are reports of inconsistent therapy coverage, particularly for speech therapy, which can be crucial for patients transitioning from rehab to home. In situations that hinge on specialized or regular therapies, or where strict coordination across multiple care providers is essential, exploring other options with stronger clinical care coordination may be wise.
On the upside, the program’s core strengths are unmistakable. The hospice and home-health teams are repeatedly described as compassionate, patient-centered, and highly skilled. Families recount nurses and aides who explain treatments clearly, demonstrate care techniques, and treat patients with respect and dignity. The availability of PT and OT before and during hospice phases helps maintain mobility and daily function, while social workers and coordinators help families manage practical and emotional burdens. In the most favorable cases, this creates substantial relief for caregivers, reduces hospitalization risk, and keeps patients comfortable and engaged in a familiar environment.
Where the experience stumbles, it tends to be in logistics rather than clinical capability. The most cited drawbacks are inconsistent communication and therapy scheduling, with some families experiencing delays or gaps in therapy services or unclear calendars for when therapists will visit. A few reviews also raise concerns about confidentiality-related professional matters tied to staff behavior, which understandably raises hesitation for prospective clients who place a premium on privacy and professional boundaries. Taken together, these issues can amplify caregiver stress and complicate care plans, particularly if a patient’s needs include timely, regular therapeutic input.
Still, the pros can substantially offset the cons when a clear, proactive care plan is in place. A strongly staffed, home-focused model reduces hospital visits and supports comfort, while the ability to mobilize hospice-level support quickly, often within a day, can be a decisive factor in urgent, end-of-life situations. The combination of nursing oversight, home aides, and rehabilitation services offers a broad spectrum of care that, in ideal conditions, keeps the patient safer at home and provides families with concrete guidance on medications, daily routines, and activity pacing.
Decision guidance: for families prioritizing compassionate, in-home hospice with reliable nursing and daily living support, VNA at HCS Keene is a solid option, provided expectations are managed around scheduling. Before committing, secure a written care plan that assigns a primary coordinator, and demand a predictable therapy calendar with defined visit days and back-up coverage, including speech therapy if needed. Ask for a clear protocol on how communication will be handled, who to contact, expected response times, and how updates will be delivered. If a rigid routine, precise therapy access, and airtight confidentiality controls are non-negotiable, consider whether another agency with stronger scheduling discipline or a more robust care-management framework may serve better. In sum, this community delivers genuine, compassionate care; use it with explicit, enforceable care-coordination expectations to maximize the benefit.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Vna At Hcs in Keene, NH is a fully furnished assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community provides cable or satellite TV for entertainment, along with Wi-Fi/high-speed internet access to stay connected with loved ones. Residents can enjoy delicious meals in the restaurant-style dining room, where special dietary restrictions are accommodated. There is also a small library available for those who enjoy reading and relaxation. Care services at Vna At Hcs include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The dedicated staff also provide diabetes diet management, medication management, and mental wellness programs to support the overall health of residents. In terms of location and convenience, Vna At Hcs is surrounded by amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This ensures that residents have easy access to various services and recreational opportunities within close proximity. Overall, Vna At Hcs in Keene, NH offers a comfortable and supportive environment for seniors who require assistance with daily tasks while still maintaining their independence and enriching their lives through engaging activities and convenient amenities.
Vna At Hcs is located at 312 Marlboro Street, Keene, NH 03431 in Cheshire County, New Hampshire
Vna At Hcs on seniors.fyi includes 6 photos including images showing outdoor, outdoors, brick, architecture, fence, landscaping, tree, interior, and more.
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