Vna At Hcs
Save312 Marlboro Street, Keene, NH 03431
For more information about senior living options: (844) 490-3973
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All services at HCS were outstanding. The staff at HCS were a great comfort to the family during the father's final days. They admitted him within a day of the call, showing promptness. The nurses and aides were kind, gentle, and respectful to both patient and family. The PTs and OTs worked hard to help Adrienne with her physical recovery. HCS provided weekly visits by a nurse, a home aide, and a social worker when hospice care was needed. Home aides were wonderful, engaging Adrienne in conversation and starting her day with kindness. The organization is superb, with staff who deeply understand hospice care.
The reviewer described very poor communication and said they were blown off, and they would not recommend the service to anyone. They stated that the scheduling process for therapies was poorly managed, with therapists not arriving and unclear plans. They alleged a breach of client confidentiality by a former therapist and felt the organization did not adequately protect confidentiality. They claimed the former therapist blocked them on social media and did not respond, worsening confidentiality concerns. They reported blood tests being mislabeled and mishandled, with results never provided. They said the experience deteriorated their mental health and that they feared retaliation for speaking up. They advised others not to use the therapist Rachel Kowalsky due to concerns about her professionalism.In a wide range of experiences with Home, Healthcare, Hospice, & Community Services (HCS), the common thread is clear: when care is person-centered and delivered with empathy, families feel seen, supported, and soothed during some of the most difficult times. Several reviews celebrate how quickly hospice admission occurred and how comfort and dignity became the daily standard. One family describes their father's final days as being shaped by a team whose bedside manner and practical support were deeply comforting - nurses and aides who were "kind and gentle," who explained procedures clearly, and who treated their loved one with the respect and dignity he deserved. The prompt hospice admission - within a day of the call - became a pivotal moment, allowing the family to shift from confusion and fear to a sense of relief as professional care took the burden off their shoulders.
Another portion of praise centers on Adrienne's story, where HCS provided a full spectrum of care that evolved as needs changed. Before hospice, a robust physical therapy and occupational therapy program helped Adrienne on the path to recovery after a stroke, with a team of dedicated therapists - Shana, Cayla, Tina, Craig, Joie, and Vanessa in PT; Samantha, Jim, Trish, and Joan in OT - working diligently to restore strength and mobility. When hospice became necessary, weekly visits by a nurse, a home aide, and a social worker helped the family manage day-to-day care with far greater ease. The home aides - Amy, Leah, and Grace - were repeatedly described as wonderful in their daily routines: assisting Adrienne with bathing, getting up for the day, and, above all, engaging her in conversation with kindness and respect. The nursing staff - Elizabeth, Bobbi, Jackie, and Erika - were noted for friendliness, professionalism, and a willingness to explain tasks and medications, even taking the time to demonstrate how to apply treatments. The family expressed that the entire team's care was "wonderful, caring, and respectful," turning what could have been an overwhelming situation into a more manageable experience and providing much-needed peace of mind to both Adrienne and her husband.
Beyond the bedside, several voices underscored the importance of the supportive network that HCS provided. The social workers who collaborated with the nurses and aides helped bridge the medical and emotional needs that arise in serious illness and end-of-life care. For Michael Moorman, the presence of HCS in the home meant not only practical support but a sense of steadiness in an incredibly trying time. The family's gratitude was profound: the care was described as comforting, the service thorough, and the staff's demeanor - friendly and respectful - left a lasting impression of how home-based care can ease a family's burden when a loved one is transitioning toward the end of life.
Not every review, however, followed the same trajectory, and some highlighted significant frustrations with communication and logistics. One account described a breakdown in coordination after discharge from rehab, with inconsistent scheduling and unclear communication about when therapists would visit. The reviewer recounted multiple missteps: a delay in receiving a clear schedule, a lack of consistency in therapist visits, and even confusion about which therapies were to be pursued, culminating in a missing speech therapy component that the family felt was essential. In this narrative, the frustration intensified as the person felt unheard and unsupported, to the point where the ongoing stress affected mental well-being. The reviewer also raised a serious concern about confidentiality and professional conduct involving a former therapist, alleging breaches of client confidentiality, a blocked line of communication with the supervisor, and perceived retaliation. The experience was described as deeply troubling and troubling enough to prompt formal steps with state boards and warnings about a particular clinician by name.
In another thread of reviews, there were sharp criticisms aimed at Keene-related home health services. One reviewer described being blown off repeatedly, with missed lab results and mislabeling of blood work that never reached the treating physician. After firing the agency, the family found themselves entangled in bureaucratic delays - their loved one's care thwarted because the new provider could not be engaged properly, in part due to being incorrectly kept on an active patient list. The sentiment was strong: the experience added to an already stressful time and eroded trust in the system. The reviewer labeled the situation as something that should not be endured and warned others away from the provider in question, underscoring the importance of reliable testing, timely communication, and continuity of care in high-stakes medical scenarios.
Yet alongside these negative experiences, several reviews offered affirming praise for the Keene and Peterborough organizations. One reviewer used emphatic language to describe a "great organization with superb staff and a deep understanding of helping families with the details of Hospice Care." Others highlighted exceptional customer service, a clear commitment to patient well-being, and a staff that authentically cared about the community's health. In more concise notes, one reviewer simply stated "Good," while another shared an unequivocal endorsement of the Keene and Peterborough operation, emphasizing that this organization allowed their wife to stay at home through her last days - a sentiment that echoed across multiple testimonials and served as a powerful reminder of the potential for home-based hospice care to transform a painful process into one that honors the patient and supports the family.
Taken together, these stories paint a nuanced portrait of end-of-life and home health care services. The strengths shine when care teams communicate well, coordinate smoothly, and bring a compassionate, hands-on approach that respects both the patient's dignity and the family's needs. The most-moving testimonials celebrate how earnest empathy, accessible guidance, and practical hands-on help can relieve fear and anxiety at a time when the family is most vulnerable. However, the darker threads remind us that even the best intentions can be undermined by logistical gaps, insufficient communication, and, in some cases, concerns about confidentiality and professional conduct. The overarching message is clear: high-quality hospice and home health care requires not only skilled clinicians and kind words but also reliable systems, clear scheduling, robust patient protections, and a responsive framework that patients and families can trust when they need it most. In communities like Keene and Peterborough, the range of experiences suggests that while many families have found profound support and relief, there remains room for improvement in coordinating care, safeguarding confidentiality, and ensuring that every patient receives timely, comprehensive services that align with their needs and preferences.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Vna At Hcs in Keene, NH is a fully furnished assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community provides cable or satellite TV for entertainment, along with Wi-Fi/high-speed internet access to stay connected with loved ones. Residents can enjoy delicious meals in the restaurant-style dining room, where special dietary restrictions are accommodated. There is also a small library available for those who enjoy reading and relaxation. Care services at Vna At Hcs include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The dedicated staff also provide diabetes diet management, medication management, and mental wellness programs to support the overall health of residents. In terms of location and convenience, Vna At Hcs is surrounded by amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This ensures that residents have easy access to various services and recreational opportunities within close proximity. Overall, Vna At Hcs in Keene, NH offers a comfortable and supportive environment for seniors who require assistance with daily tasks while still maintaining their independence and enriching their lives through engaging activities and convenient amenities.
Vna At Hcs is located at 312 Marlboro Street, Keene, NH 03431 in Cheshire County, New Hampshire
Vna At Hcs on seniors.fyi includes 6 photos including images showing outdoor, outdoors, building, brick, architecture, fence, landscaping, tree, and more.
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