55 Main Street Ste B, Keene, NH 03431
For more information about senior living options: (844) 490-3973
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The place is described as the absolute best. The staff are described as really caring. The reviewer is grateful for them.
The reviewer says Judy, the woman in charge, is rude and appears to care little about the father's needs. The reviewer claims the VA can call all they want, but the agency will send someone only when they can find someone, potentially delaying up to two weeks. The reviewer notes that after signing on, it took two weeks to get unskilled overnight aides, despite the shift not being a sleep shift and aides reportedly falling asleep. The reviewer feels the agency makes promises it can't keep and charges too much for non-LNA/CNA services when those services are required. The reviewer is unimpressed with the quality of service, especially by managers who can't even fill voids.There are mixed experiences reported about this caregiving agency, especially as it relates to serving veterans and working with their contracted partners. On one hand, several families describe moments of genuine care and gratitude, suggesting that the agency can, in practice, provide compassionate support when things go smoothly. The range of experiences indicates that outcomes may depend heavily on who is assigned to a case, how quickly staff respond, and how effectively communication is handled with the family and any coordinating bodies like the VA.
One account centers on a veteran father whose family felt the relationship with the agency was marred by a problematic manager. The reviewer identifies Judy as the woman in charge and conveys a strong sense of disappointment in her demeanor and priorities. According to the account, Judy's behavior came off as rude and uncaring toward the veteran's needs, coloring the family's overall impression of the agency. The reviewer also quotes a troubling stance attributed to Judy: that the VA could call all they wanted, but she would "send someone when I can find someone," and that it could take an additional two weeks. The family notes that their father had already waited a week, and this response was perceived as unacceptable. The concluding sentiment is stark: this is not an agency they want involved with their father, and they advise others to stay away from this provider.
Against that negative reception, another voice offers a starkly positive counterpoint. This reviewer declares, "This place is the absolute best!!! They are really caring. I'm so grateful for them." The praise emphasizes a strong sense of care and gratitude, suggesting that when the agency aligns with the right staff and the family's expectations, the experience can be markedly better. The gap between these two perspectives highlights how differently the same organization can feel to different families, likely tied to variability in personnel, scheduling reliability, and day-to-day interactions.
A separate, detailed critique expands on several recurring problems noticed after roughly a month of service. The reviewer describes an initial delay of two weeks before quality staff arrived for overnight care, despite assurances. They stress that the shift in question is described as non-sleep, yet the aides reportedly fall asleep on the job - a clear safety and quality concern for anyone relying on continuous, attentive assistance. The family also reports repeated disruptions: staff calling out, no-call/no-show incidents, and an overall sense that promises were made but not kept. The reviewer also questions pricing, expressing the belief that the agency charges disproportionately for services that aren't aligned with LNA/CNA qualifications or capabilities. In short, this account portrays persistent staffing instability and a perceived mismatch between the level of care promised and the level of care delivered.
The same critique extends to management, with explicit criticism aimed at leadership for failing to fill voids or adequately staff shifts. The reviewer describes a pattern of unfilled shifts and a sense that the organization struggles to meet basic scheduling demands. Taken together, these concerns paint a picture of operational difficulties within the agency, including recruitment, staff retention, and the efficiency of the management team in allocating skilled personnel where they are most needed. For families relying on consistent, professional care, such gaps can be profoundly disruptive and erode trust in the provider.
Overall, the collection of experiences presents a broad spectrum from heartfelt appreciation to serious concerns about care quality and reliability. The positive review suggests that when the agency assigns attentive caregivers and maintains responsive communication, families can feel seen and well-supported. In contrast, the negative reviews caution potential clients about long wait times, perceived indifference from leadership, inconsistent staffing, and scheduling failures that can compromise safety and comfort, particularly for veterans who may have heightened needs for dependable assistance.
For anyone considering this agency, the takeaway is that experiences appear highly contingent on who is assigned to a case and how well the agency manages scheduling and staffing. It may be valuable to seek current references from multiple families, confirm the availability of trained LNA/CNA staff for the required shifts, and clarify expected response times and escalation procedures with both the agency and any VA coordinators involved. Given the mixed feedback, prospective clients should ask pointed questions about staffing stability, accountability measures for no-shows, and the agency's plan to deliver timely, compassionate care - especially when a veteran's well-being hinges on reliable, attentive support.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Comfort Keepers-Keene is an assisted living community located in Keene, NH. Our community offers a range of amenities to enhance the comfort and convenience of our residents. Each apartment is fully furnished and includes cable or satellite TV, a kitchenette, and Wi-Fi/high-speed internet access. Residents can enjoy the beautiful outdoor space and garden area, as well as restaurant-style dining in our on-site dining room. For those who love to read, we have a small library available. Our dedicated care staff provides 24-hour supervision and assistance with activities of daily living such as dressing, bathing, and transfers. We also offer assistance with medication management and meal preparation according to individual dietary restrictions. Our mental wellness program promotes overall emotional well-being. In addition to our excellent care services, Comfort Keepers-Keene boasts a convenient location near several amenities. Within close proximity are cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. At Comfort Keepers-Keene, we strive to provide compassionate care in a comfortable and supportive environment that feels like home.
This part of Keene, New Hampshire, offers a convenient and vibrant community for senior living. With a variety of restaurants such as Lindy's Diner and Margaritas Mexican Restaurant within walking distance, residents can enjoy dining options close to home. The Colonial Theatre provides entertainment opportunities for those interested in the arts, while nearby places of worship like St James Episcopal Church offer spiritual support. Access to medical care is readily available with dermatology and ophthalmology services at Cheshire Medical Center/Dartmouth-Hitchcock located nearby. Additionally, pharmacies like CVS and Rite Aid are easily accessible for medication needs. For outdoor recreation, parks like Otter Brook State Park and Mount Monadnock State Park provide opportunities for nature walks and relaxation. Transportation options include U-Haul Neighborhood Dealers and Amtrak BRA station for convenience in getting around the area. Overall, this part of Keene offers a diverse range of amenities to support an active and fulfilling lifestyle for seniors.
Comfort Keepers-Keene is located at 55 Main Street Ste B, Keene, NH 03431 in Cheshire County, New Hampshire
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