Pleasant View Center

Pros

• The physical therapy team at the facility was praised for their great care and effectiveness in rehabilitating patients.
• The nursing home portion provided good care, and the staff was able to help patients with their rehabilitation needs effectively.
• Despite staffing challenges, the professional approach to therapies and rehabilitation was acknowledged as being excellent.

Cons

• The care at the facility was described as poor, with call bells not being answered in a timely manner and medications missing.
• Residents were left in pain and discomfort, often found crying out for help while being neglected.
• A patient's clothing was frequently returned soiled and covered in fecal matter, indicating inadequate hygiene practices.
• Family members reported a lack of communication from staff regarding the patient's condition, leading to missed opportunities to be present during critical moments.
• There were concerns about short staffing and employees displaying indifference toward patient care.
• One reviewer noted that their loved one was sometimes left unattended for long periods, resulting in distress and discomfort.

Review

The reviews provided paint a troubling picture of care at several Genesis facilities, where patients and their families express deep dissatisfaction with the level of attention and service received. A common theme among the accounts is the pervasive issue of understaffing, which seems to directly correlate with poor patient care. One caregiver described an environment where call bells went unanswered for extended periods, leaving patients in distress without timely assistance. This inadequacy not only affects patients' immediate comfort but also raises serious concerns about their overall well-being.

A particularly alarming experience was shared by a family member whose mother had been discharged from Concord Hospital after a prolonged stay in one of these facilities. The review details how the care was subpar, highlighting incidents such as delayed medication delivery and inadequate attention to basic needs. The feeling of urgency and frustration escalated when it became evident that medications were missing upon discharge; despite multiple attempts to rectify this situation at the nursing station, there were still discrepancies between what was expected and what was actually provided. This scenario paints a troubling image of administrative negligence that could potentially endanger patients’ health.

Another reviewer recounted a harrowing experience regarding their mother's final days in care. They detailed how untreated infections went unnoticed for long periods and highlighted grim situations where personal clothing was returned soiled with fecal matter, reflecting grossly inadequate hygiene standards. In an incredibly distressing recounting, they mentioned being assured that their mother was fine just hours before her passing—a tragic miscommunication that robbed them of precious moments together at her life’s end. Such experiences illustrate not just lapses in clinical care but profound emotional distress inflicted upon families during some of their most vulnerable times.

Conversely, another perspective emerged from a family whose father underwent rehabilitation at Pleasant View Center. While they acknowledged that therapy services were effective and staff seemed competent within those realms, they also shared concerns about supervision during non-therapy hours. Instances were described where the father was left unattended for extended durations—tangled in sheets or lying on wet bedding—highlighting issues related to staffing shortages that hindered more comprehensive patient oversight. Although the rehabilitation services received high praise, these ancillary concerns suggest systemic problems with holistic patient management.

Across these experiences lies an overwhelming sentiment of frustration directed toward facility management practices amidst chronic understaffing issues. Families express grave concern over how such conditions can compromise safety and dignity for residents relying on consistent care throughout their stay. When staff members are stretched thin across numerous roles as noted by reviewers, it becomes nearly impossible to provide individualized attention necessary for optimal recovery or day-to-day comfort.

Ultimately, while some aspects of service—particularly therapy quality—might meet expectations at certain Genesis facilities like Pleasant View Center, significant gaps remain troublingly apparent within general caregiving practices across the board. It is clear from both positive and negative reviews that more decisive action is required to address staffing challenges and implement better training protocols aimed at enhancing both patient comfort levels and safety measures within these environments. Until substantive improvements are made, many families are likely to feel hesitant about recommending such institutions based on these concerning testimonies surrounding resident welfare.

Physicians

• Kalnoki Kis Emese MD Emese Kalnoki, MD (0.1 miles)
• Lori M. Caprio, PA-C (0.2 miles)
• Pushkala Murali, MD (0.2 miles)
• Dartmouth-Hitchcock Concord | Cardiovascular Medicine (0.2 miles)
• Concord Urology (0.2 miles)
• Nh Neurospine Institute (0.2 miles)
• Cardiac Associates (0.2 miles)

Pharmacies

• The Prescription Center (0.2 miles)
• Rite Aid (1 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.6 miles)
• Northeast Pharmacy (1.6 miles)
• Rite Aid (1.7 miles)
• Rite Aid (1.9 miles)

Hospitals

• Concord Hospital 5th Floor (0.3 miles)
• Convenient Md Concord (1.8 miles)
• Concord Ambulatory Surgery Center (2.1 miles)

Restaurants

• Tucker's (1 miles)
• Hermanos Cocina Mexicana (1.4 miles)
• Dos Amigos Burritos (1.4 miles)
• The Works Café (1.4 miles)
• McDonald's (1.4 miles)
• Cheers Grille & Bar (1.4 miles)
• The Barley House (1.5 miles)

Parks

• White Park (1 miles)
• Grappone Park (1.4 miles)
• Rolfe Park (6 miles)

Places of Worship

• St John The Evangelist (1.4 miles)
• Bow Mills United Methodist Church (2 miles)

Cafes

• Revelstoke Coffee (1.5 miles)
• Starbucks (3.9 miles)
• The Everyday Cafe & Pub (8 miles)

Transportation

• cord Municipal Airport (CON) (2.6 miles)
• Brigham Joe (4.2 miles)