BrightStar Care of Bedford/Manchester

Pros

• Rachel, BrightStar's LNA, does a very good job, provides great conversation and companionship, and is a blessing to have in the home.
• Gau is a willing helper who does what needs to be done without being asked; she is friendly and cheerful.
• Nadine is efficient, comes in and goes right to work, and is concerned for safety; she's wonderful.
• Nelly has been a blessing in helping to care for the dad and goes above and beyond what's asked.
• BrightStar caregivers have provided excellent care, allowing the husband to stay home rather than in a facility.
• Lisa Lavigne is described as the best caregiver the reviewer has ever had - efficient, loving, understanding and knowledgeable.
• Jocelyn Deoleo is totally dedicated to care, attentive, kind, and brings sunshine into the family's life.
• Emily has been caring for Dad for over a year, becoming part of the family and bringing a smile to Dad's face every day.
• Judas has been a wonderful addition to the family as a caregiver.
• The staff and caregivers at BrightStar are amazing - kind, professional and lovely.
• Bill Burpee provided excellent service and was very knowledgeable about caregiving.

Cons

• Brighstar has become a terrible provider to work with.
• They do not have adequate staffing.
• My Aunt was left alone for 3 days while I was in California and no one cared.
• There are much better homecare providers in Bedford. I know because I switched.

Review

BrightStar Care is depicted in these varied messages as a company that many families rely on to keep loved ones safely at home, and as a workplace that many caregivers feel proud to be part of. Across multiple testimonials, clients consistently praise the quality of care their loved ones receive, the warmth and reliability of individual caregivers, and the sense of comfort that comes from knowing someone is looking after them with genuine care. In particular, a number of voices highlight LNA Rachel as a standout - described as doing a superb job, delivering thoughtful companionship, and bringing a blessing into the home. The sense of connection and kindness that Rachel brings is echoed by others who describe BrightStar caregivers as not only capable professionals but also important, trusted companions.

Caregivers are repeatedly named and praised for going above and beyond in practical and personal ways. Gau is lauded as a willing helper who anticipates needs and engages with patients in a friendly, supportive manner. Doreen is commended for professionalism, punctuality, and effective communication with both families and other care providers, especially under demanding circumstances. Several accounts celebrate caregivers who foster positive habits and routines - encouraging a loved one to stay hydrated in a gentle, non-nagging way, participating in activities like card games and puzzles, and maintaining a cheerful, uplifting presence. The notes describe a broad roster of caregivers who consistently bring patience, attentiveness, and a collaborative spirit to the job.

A recurring theme is how BrightStar caregivers become an integral part of the family's daily life. Testimonials speak of caregivers arriving on time, staying engaged, and forming strong relationships with the people they care for. For example, families describe a sense of safety and reassurance when their loved ones are supported by caregivers who attend doctor visits and therapies, or who simply bring a reliable, positive energy to everyday routines. Several entries highlight caregivers who are especially effective at communicating with family members and coordinating with other home care or medical teams, which helps families feel informed and confident in the care plan. In some cases, the caregiver's personality - cheerful, compassionate, and attentive - becomes a meaningful source of comfort for both the patient and the family.

There is also clear gratitude for BrightStar as an employer that treats staff with respect and as partners in care. Several testimonials mention orientation experiences and the helpfulness of staff who support new team members, with remarks about welcoming, professional onboarding and a culture that feels like family. Names such as Jenna, Julie, and Abby are associated with positive onboarding experiences, while caregivers like Molly are described as providing high-quality nursing care. The sense of teamwork is reinforced by references to staff behind the scenes, such as Lynn, Renee, and Jenna, who support caregivers and families alike, ensuring smooth operation and consistent care.

Yet not every note is entirely untroubled. A few reviews point to struggles with staffing and communication issues that can affect service delivery. One account describes a troubling situation where an aunt was left unattended for three days because no one could fill the time slot, accompanied by a lack of timely or adequate response after a letter to the owners. That perspective emphasizes a real and serious concern about staffing adequacy and organizational responsiveness, contrasting with the abundance of praise elsewhere. It serves as a reminder that while many families experience seamless, compassionate, and reliable care, there are moments when logistics and staffing gaps can undermine the intended standard of service.

Despite these concerns, the stories that feature observed long-term positive impact are particularly compelling. Families report years of consistent care that allows loved ones to remain at home rather than moving into facilities. Descriptions of caregivers who help patients stay engaged, laugh, and maintain dignity illustrate the meaningful difference BrightStar can make in daily life. Instances such as a caregiver who attends multiple doctor and therapy visits, a caregiver who becomes part of the family, and a team that aligns well with other agencies all point to a powerful, positive model of home care when staffing and communication align with family needs. The overarching message is that BrightStar can be a source of real comfort, continuity, and competent care for both patients and their families.

Overall, these reflections paint a portrait of BrightStar Care as a company that many families trust deeply to keep loved ones safe at home, with caregivers who are often described as extraordinary - compassionate, punctual, communicative, and connected to the patient's life and routines. The strongest endorsements come from those who feel their caregiver has become part of the family and whose care has allowed them to maintain independence and peace of mind. At the same time, a notable minority experiences significant frustrations related to staffing and responsiveness, underscoring the importance of consistent staffing levels and responsive communication for the integrity of the service. Taken together, the collection reveals BrightStar Care as a provider capable of delivering remarkable, person-centered care when staffing is sufficient and coordination is strong, with the potential to be an enduring and cherished partner in home health for families.

This part of Bedford, New Hampshire offers a convenient and diverse range of amenities for seniors looking to make this area their home. With a variety of restaurants, cafes, pharmacies, and medical facilities within close proximity, residents have easy access to essential services. The presence of reputable physicians and hospitals ensures that healthcare needs are well catered for. Additionally, the nearby parks provide opportunities for leisurely strolls in a peaceful environment. The Manchester-Boston Regional Airport also provides convenient access to transportation options for those who may need to travel frequently. Overall, this area presents a desirable location for seniors seeking a comfortable and well-rounded living experience in Bedford.

Restaurants

• 1750 Taphouse (0.2 miles)
• Copper Door (1.3 miles)
• River Road Tavern (2.3 miles)
• Taipei & Tokyo 3 (2.4 miles)
• T-Bones Great American Eatery (2.5 miles)
• McDonald's (2.7 miles)
• Puerto Vallarta Mexican Grill (2.7 miles)

Cafes

• The Inside Scoop (0.6 miles)
• Starbucks (2.4 miles)
• Pressed Cafe (2.4 miles)
• Panera Bread (2.4 miles)
• Starbucks (4.3 miles)
• Starbucks (4.4 miles)

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.4 miles)
• Rite Aid (3.9 miles)
• Rite Aid (4.1 miles)
• CVS Pharmacy (4.1 miles)

Physicians

• Elliot Family Medicine at Bedford (1.3 miles)
• Dartmouth-Hitchcock Specialties (2.5 miles)
• Bedford Medical Imaging Center (2.5 miles)
• Retina Vision Center (2.5 miles)
• OTC Center (2.5 miles)
• Medical Group of Manchester (2.5 miles)
• Dartmouth-Hitchcock Bedford | Family Medicine (2.6 miles)

Hospitals

• Marketing Initiatives (1.4 miles)
• Bedford Ambulatory Surgical Center (2.5 miles)
• Catholic Medical Center (4 miles)
• Elliot Hospital (5.1 miles)
• Elliot Hospital Surgical Day Care (5.1 miles)

Places of Worship

• Manchester Christian Church (1.8 miles)

Parks

• Nuthin' But Good Times (4 miles)
• Merrimack Commons (5.1 miles)
• Stark Park (5.5 miles)

Transportation

• Eastern Bank Business Center at Manchester Boston Regional Airport (4.3 miles)
• Manchester-Boston Regional Airport (MHT) (4.4 miles)