360 Rt 101, Ste 3B, Bedford, NH 03110
For more information about senior living options: (844) 490-3973
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360 SHS is described by several reviewers as an exceptional caregiving company, held in high regard for the purpose behind its work and the caliber of its caregiving staff. The leadership - the owners and the director - are repeatedly praised for operating for "all of the right reasons." Caregivers are said to bring a broad set of skills and areas of expertise, making the organization feel versatile and capable enough to handle a variety of client needs. Overall enthusiasm for the agency is strong, with one reviewer affirming that they cannot recommend 360 SHS enough.
From the perspective of an employee, the organization is portrayed as fostering a commendable working environment. Clients, families, and staff are treated with respect and dignity, and the culture emphasizes friendly and respectful conversations about the job. The team is described as supportive and easy to collaborate with, which translates into a work atmosphere where colleagues and clients alike feel valued. The consistent thread is that a respectful, collaborative approach isn't just encouraged - it's the norm, and families and clients are described as "wonderful" when the atmosphere is positive.
Leadership and the team dynamic receive specific attention in several notes. The team is depicted as thoughtful and caring, with particular reference to Judy as a former director who remains closely associated with the organization, now referred to as Mitchell in some accounts. Reviewers emphasize that the staff are genuinely there for the right reasons, bringing their hearts to their work and to their clients. The sense of growth within the team - adding members who are aligned with the mission and who are committed to serving clients with compassion - is highlighted as a strength that continually reinforces trust in the agency.
Not all experiences were uniformly positive, however. One review recounts a problematic match: a caregiver was assigned not based on the best fit but on availability, and the caregiver struggled with a client living with dementia. The caregiver allegedly failed to complete tasks described in notes, spent excessive time on her phone, and proposed crafts that the client, a 90-year-old, could not participate in. The office reportedly defended the arrangement by citing cancellation terms, which led to a two-week period with another caregiver who performed poorly. There were further financial grievances noted, including the delayed return of a $1,500 deposit, in addition to questions about how the final week of service was billed. This account contrasts sharply with the agency's otherwise glowing reputation and serves as a cautionary note about the importance of appropriate caregiver matching and clear, timely administrative follow-through.
In contrast to that negative experience, other families share profoundly positive stories that bolster confidence in 360 SHS. One family speaks movingly about their mother, Marie, and the caregiver Beth, who became part of the family. Beth's kindness, thoughtfulness, and genuine care are described as life-changing, enabling Marie to remain at home and receive excellent care. This testimonial underlines the possibility that the agency can deliver deeply meaningful, relationship-centered care when the right match is found and when caregivers become trusted members of the family. The overall sentiment is that 360 SHS isn't just about meeting basic needs - it can create a sense of family and security during a challenging time.
The agency's flexibility and origin story are also highlighted as defining features. Reviewers repeatedly praise 360 SHS for its ability to adapt to the needs of clients, with one account explicitly noting Judy Loubier's inspiration for starting the business after witnessing the difficulty of finding reliable home health care for her own parents. This origin narrative helps explain the commitment to empathetic service and patient, client-centered care. The sentiment is that 360 SHS embodies a compassionate, hands-on approach to caregiving - an approach many reviewers describe as "wonderful" and genuinely caring.
Despite the positive testimonials, there is a recurring caution about the complexities of caregiving logistics and policies. A critique emphasizes the importance of clear 24-hour cancellation notice so families don't lose continuity of care or face unexpected disruptions. This commenter describes the policy as potentially exploitable in desperate circumstances, labeling the practice as greedy and unethical. The tension highlighted here serves as a reminder that while the company's heart and intentions are celebrated, administrative details and transparent communication remain critical to sustaining trust and preventing misunderstandings in difficult times.
Taken as a whole, the collection of reviews presents a portrait of a caregiving organization with a strong foundational mission and a deep commitment to compassionate care. The leadership and caregivers are praised for integrity, skill, and a patient-focused approach that can transform difficult situations into workable, caring solutions. At the same time, the experiences shared also acknowledge the real-world challenges of staffing, matching, and policy administration - areas where improvements could prevent negative incidents and reinforce the excellent reputation that many families already associate with 360 SHS.
360 Shs in Bedford, NH is a vibrant and well-equipped assisted living community that aims to provide a comfortable and enjoyable environment for its residents. Our community offers a range of amenities designed to enhance daily living and promote relaxation.
Residents can enjoy their favorite TV shows or movies with cable or satellite TV in the privacy of their own rooms. Our dining room provides a welcoming space for residents to gather and enjoy delicious meals together. The entire facility is fully furnished, ensuring that residents feel right at home from the moment they move in.
Our beautifully maintained garden offers a peaceful outdoor space where residents can take leisurely walks or simply relax amidst nature. Housekeeping services are provided to ensure that our community remains clean and tidy at all times.
Each resident is provided with a kitchenette for added convenience, allowing them to prepare light meals or snacks whenever they desire. Additionally, our move-in coordination service aims to make the transition into our community as seamless as possible.
We understand the importance of socialization, which is why we offer restaurant-style dining where residents can enjoy delicious meals while interacting with others. Our small library provides a cozy space for book enthusiasts to indulge in their favorite reads.
To ensure connectivity, telephone services are available for residents to stay connected with loved ones. For those who prefer digital communication, Wi-Fi/high-speed internet access is also provided.
Our highly trained staff offers 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also accommodate special dietary restrictions including diabetes diets and other special dietary needs. Meal preparation and service are handled by our dedicated staff members.
The mental wellness program at 360 Shs prioritizes the overall emotional well-being of our residents through various therapeutic activities and engagement programs.
Residents have the opportunity to participate in resident-run activities as well as scheduled daily activities organized by our staff. This allows them to socialize with fellow residents while enjoying entertaining and engaging experiences.
Located in a convenient area, our community is surrounded by several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. This ensures that residents have easy access to various amenities and services within close proximity.
At 360 Shs in Bedford, NH, we are dedicated to providing a comfortable and enriching assisted living experience for our residents.
360 Shs is located at 360 Rt 101, Ste 3B, Bedford, NH 03110 in Hillsborough County, New Hampshire
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