View Hill Adult Living

Pros

• Austin is described as professional, helpful, and empathetic.
• Kiley Ranch is described as the nicest assisted living community in Sparks/Reno.
• The staff are attentive, caring, and make residents feel like family.
• The rooms are spacious and conveniently located near dining and amenities.
• The building design is single-story and well integrated with the landscape.
• The meals are restaurant-quality, with snacks included.
• The interior layout is well planned, featuring engaging spaces and pleasant outdoor courtyards.
• Families feel welcomed and management is responsive and respectful.
• Move-in is seamless, and residents adjust quickly and happily.
• The facility is beautiful and bright, with abundant activities and amenities.

Cons

• The family had to constantly stay on staff to refill her soap dispenser.
• There were constant issues with her clothes not being cleaned.
• Several of her things have been stolen.
• She has had several UTIs because they do not make sure that she drinks enough water.
• This most recent UTI is going to kill her.
• She is currently in hospice due to it.
• Don't put your loved ones here, they do not care.
• Not surprising given how much this place costs.
• The director regularly goes over a week without answering concerns, yet her jaguar is parked out front.

Review

Kiley Ranch Senior Living in Sparks/Rreno has become a clear beacon for families looking for a compassionate, well-managed home for their loved ones. Across numerous personal experiences, families repeatedly highlighted how the staff, especially individuals like Austin, approach the process with professionalism, empathy, and a genuine willingness to meet each family's needs during stressful and emotional times. One reviewer recalled how Austin "was so professional, helpful, and empathetic," and how that support made a difficult decision feel just a little more navigable. The sentiment is echoed by many who visited the community, noting that the team listens, explains options clearly, and treats residents and their families with respect.

The facility itself leaves a strong impression as a modern, clean, and welcoming environment. Several reviewers described the building as new and spotless, with a one-story design that makes navigation easier for residents and visitors alike. People praised the layout, noting that rooms are spacious and located conveniently near dining and amenities. The building's aesthetic was frequently described as comfortable and homelike, with design choices that feel thoughtful rather than clinical. Tour experiences often included personal touches from the staff, such as the chef introducing themselves and asking about a favorite meal, followed by freshly baked cookies - small moments that reinforced the sense of a caring, resident-centered culture.

Moments that highlight the community's ability to foster a sense of belonging were common in the reviews. Residents were described as glowing and happy, engaged in a variety of activities that are designed to be meaningful without being overwhelming. The dining experience often stood out as a high point, with references to restaurant-quality meals, the opportunity to enjoy daily meals and snacks, and cooks who take the time to connect with residents. The staff's warmth extended beyond care tasks to everyday interactions, with many families noting that the team treats residents with utmost respect, kindness, and a level of attentiveness that provides real reassurance for concerned relatives.

A particularly strong thread in the feedback centers on the memory care offering, where families repeatedly expressed confidence in the Generations unit. Reviewers emphasized that staff in memory care greet visitors warmly, care deeply for each resident, and strive to make every person feel special and important. For families living out of state or who need extra help coordinating care, the community's design and operations - ranging from clean, bright spaces to thoughtfully planned activity rooms and outdoor courtyards - provide a sense of continuity and comfort. The overall sentiment is that Kiley Ranch fosters not only safety and independence but also companionship and pampering, allowing residents to thrive in a setting that feels both supportive and dignified.

Beyond direct caregiving, many reviews highlight the facility's thoughtful design elements and non-clinical amenities that contribute to daily life. There's a clearly intentional balance between necessary support and personal freedom, with features such as interactive puzzles, a dedicated memory care art program, accessible outdoor spaces, and small social hubs that encourage interaction. The vendor and staff perspectives add another layer of depth: incoming visitors are greeted with warmth, and the building itself is praised for its decor, abundant natural light, and scenic touches that reflect the local area. A sense of community is reinforced by practical conveniences like a resident store where individuals can earn currency by participating in activities, a small putting green, raised garden boxes, and accessible rooms designed to accommodate diverse needs while preserving dignity and choice.

Not all feedback was uniformly glowing, as one review provides a necessary counterpoint to the otherwise overwhelmingly positive picture. This family described significant concerns during their grandmother's two-year stay in memory care, including clothes not being cleaned, repeated small incidents requiring ongoing attention by the family, and instances of personal belongings going missing. They also cited health concerns, pointing to urinary tract infections attributed to insufficient hydration, and ultimately hospice involvement. The reviewer criticized the director for slow responses to concerns and referenced a parked Jaguar as a troubling contrast to the stated level of care and cost. This single perspective introduces a reminder that, as with any care choice, experiences can vary and it is important to conduct thorough visits, ask direct questions, and observe staff interactions firsthand.

Taken together, the collection of reviews paints a picture of a community that many families find deeply reassuring and genuinely uplifting. Across multiple accounts, Kiley Ranch is portrayed as a well-designed, welcoming place that respects residents' independence while providing attentive, compassionate support. The environment is described as both beautiful and functional, with a strong emphasis on meaningful activities, robust dining options, and a sense of family that extends to visitors and vendors alike. For families considering options in the Reno/Sparks area, the consensus from these voices is that Kiley Ranch offers a compelling combination of warmth, quality care, and thoughtful amenities, often making it a top choice for those seeking the best possible home for their loved ones.

This part of Sparks, Nevada is a convenient and bustling area with easy access to various amenities. There are several pharmacies nearby such as Smith's Food & Drug and CVS Pharmacy, providing easy access to prescription medications. For medical needs, there are multiple physicians' offices including Millman Jeffrey D MD and Sierra Nevada Wellness Center within a short distance. Residents can enjoy dining out at restaurants like Flowing Tide Pub 4 and Black Bear Diner Sparks, or grab a coffee at Starbucks or Lighthouse Coffee. The area also offers recreational opportunities with parks like Sparks Marina Park nearby. For transportation, Reno-Tahoe International Airport is just a short drive away along with car rental services for easy travel convenience. Overall, this area provides a mix of essential services and entertainment options making it a potentially desirable location for senior living.

Pharmacies

• Smith's Food & Drug (0.2 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.2 miles)
• Burke's Drug (1.3 miles)
• Scolari's Food & Drug Company (1.5 miles)
• Walgreens (2.2 miles)

Physicians

• Millman Jeffrey D MD (0.7 miles)
• My Women's Center (1.1 miles)
• Family Eyecare Associates (1.1 miles)
• Sierra Nevada Wellness Center (1.3 miles)
• Pyramid Health Center (1.4 miles)
• Alpine Family Medicine (1.4 miles)
• Alm Family Medical (1.4 miles)

Restaurants

• Flowing Tide Pub 4 (0.9 miles)
• Taco Bell (1.1 miles)
• Black Bear Diner Sparks (1.4 miles)
• Bully's Sports Bar & Grill (1.5 miles)
• Chick-Fil-A (1.7 miles)
• Popeyes Louisiana Kitchen (1.7 miles)
• In-N-Out Burger (1.9 miles)

Cafes

• Starbucks (1 miles)
• Lighthouse Coffee (1.3 miles)
• Starbucks (2.4 miles)
• Starbucks (4 miles)
• Bibo Coffee Company / Bibo Freddo Gelato (5 miles)
• Laughing Planet Cafe (5.1 miles)
• Too Soul Tea Co (5.2 miles)

Parks

• Sparks Marina Park (1.3 miles)
• Pagni Park (1.6 miles)
• Sage Street Park (3.7 miles)
• Mira Loma Park Maintenance Shop (4.7 miles)

Places of Worship

• Immaculate Conception Catholic Church (1.6 miles)

Theaters

• Galaxy Theatres Victorian (2.1 miles)

Hospitals

• Saint Mary's Urgent Care Spanish Springs at Ion Dr (2.1 miles)
• Renown Medical Group (2.2 miles)
• Renown Rehabilitation Hospital (4.1 miles)

Transportation

• Enterprise Rent-A-Car (3.6 miles)
• Terminal C (4.1 miles)
• Escape Lounges (4.2 miles)
• Reno-Tahoe International Airport (RNO) (4.2 miles)
• Baggage Claim (4.2 miles)
• Hertz Rent A Car (4.3 miles)
• Reno Tahoe Rental Car (4.3 miles)