FirstLight Home Care of Reno, NV

Pros

• Reviewers described the care as friendly, engaging, and tidy, with easy setup.
• Donna and her team were highly recommended for in-home care needs.
• Donna responded quickly to urgent requests and helped determine the right level of care.
• The caregivers were kind and compassionate, with prompt extra training when concerns arose.
• Caregivers assisted with walking, cooking, cleaning, reminders for medications and hydration, and showering.
• The team adapted quickly and kindly to changing needs, even when moving off services.
• First Light Home Care handled insurance reimbursement paperwork, which was a relief.
• The company could rapidly scale up care, including 24/7 coverage and hospice support.
• The staff were reliable, professional, and treated clients like family; families trusted them.

Cons

• None found.

Review

Over the course of many family health moments in Reno, First Light Home Care has consistently stood out as a trustworthy and compassionate partner. Families describe a team that is not only reliable and professional but also genuinely connected to the people they care for. The caregivers are frequently described as friendly and engaging, with the ability to bring a calm, reassuring presence into a busy or stressful home. In several accounts, setup was described as easy and straightforward, which helped families move quickly from concern to confident caregiving.

A common thread across the stories is the speed and clarity of their response when emergencies or sudden changes arise. One family recounted a weekend panic that turned into a rapid, effective plan after they spoke with Donna, who helped determine the appropriate level of care and arranged for help within just a few days. In another case, when a parent's condition deteriorated and care needs shifted, the team responded promptly and with kindness, adjusting to the new requirements and even facilitating transitions when services needed to change. These experiences emphasize a true emphasis on flexibility and responsiveness, rather than a rigid, one-size-fits-all approach.

The people behind First Light are repeatedly praised for their character and communication. Caregivers are described as kind, compassionate, and consistently attentive to concerns. When issues about a caregiver arose, the program did not ignore them; instead, Donna facilitated immediate extra training and adjustments to ensure comfort and safety. Families also highlight how well the team communicates, with a clear, open line of contact through administrators and owners. It's not unusual for reviewers to mention feeling heard, reassured, and kept in the loop as care plans evolve.

The practical scope of the care is another strong point. Families report assistance with walking, cooking, cleaning, and daily routines, as well as reminders for medications and hydration and help with showering and personal care. A notable caveat mentioned by reviewers is that the team does not provide pet care or administer medications, which helps set clear expectations for families seeking non-medical support. Nonetheless, the range of tasks covered - household support combined with patient companionship - has made a meaningful difference in daily living and overall well-being.

Beyond routine care, the team's ability to adapt to changing needs and even insurance logistics stands out. Several families appreciated how First Light handles reimbursement paperwork, reducing the administrative burden at stressful times. This practical support, paired with highly capable caregivers, created a sense of relief and stability. In one detailed account, the team secured 24/7 care for a father dealing with declining health, coordinated multiple caregivers to meet demand, and continued to provide compassionate accompaniment through hospice. The sense that the team felt like an extended part of the family is a repeated sentiment.

The human touch is perhaps most evident in longer-term and more challenging scenarios. Reviewers speak of bonding between caregivers and loved ones, even when the patients could be difficult to manage. A caregiver named Jeanie is singled out for her compassionate, helpful approach, and Deslyn is praised for companionship and assisting with rehabilitation exercises. The recognition extends to the owner and administrative staff, who are described as fantastic, attentive, and deeply committed to ensuring the right fit and the highest quality of care. In several cases, families note how the caregivers offered companionship, personal grooming assistance, and even support with errands and grocery shopping when needed, all while coordinating with medical professionals to keep care aligned with health goals.

Finally, there is a strong theme of peace of mind and gratitude. Families describe a level of trust that has allowed them to step back from constant worry, knowing their loved ones are in capable hands. Reviews speak of feeling relief, confidence, and a sense of being supported by a team that treats their loved ones with dignity and respect. The overall message is one of dependable, compassionate in-home care that adapts to changing needs, builds real relationships with patients, and eases the burden on families during some of their most challenging times. In the Reno community, First Light Home Care is frequently recommended as a reliable, thoughtful partner for in-home support.

This part of Reno, Nevada offers convenient access to a variety of amenities and services important for senior living. There are several pharmacies nearby such as Walgreens, CVS Pharmacy, and Save Mart Supermarkets. In terms of healthcare, there are physicians specializing in dermatology, gynecology, and mental health within close proximity. The area also provides a range of dining options including Jimboy's Tacos, Popeyes Louisiana Kitchen, and Sushi Bar on the sky terrace. For recreation and relaxation, there are parks like Bartley Ranch Regional Park and Idlewild Park nearby. Additionally, transportation options such as rental car services and the Reno-Tahoe International Airport are easily accessible. Overall, this area offers a well-rounded mix of resources that could support a comfortable retirement lifestyle for seniors.

Pharmacies

• Walgreens (0.1 miles)
• Save Mart Supermarkets (1 miles)
• CVS Pharmacy (1 miles)
• Save Mart Supermarkets (1.1 miles)
• Target Pharmacy (2.2 miles)
• CVS Pharmacy (2.2 miles)

Physicians

• Skin Cancer and Dermatology Institute - Reno - Warren Way Ste 200 (0.2 miles)
• Joseph Robert Mcmullen (0.2 miles)
• J. Brian Allman, DDS (0.3 miles)
• Reno Gynecology (0.3 miles)
• Athena Gynecology Medical Group (0.5 miles)
• Georgina Fontein, LMFT (0.8 miles)
• Aistheta Integrated Dermatology of Reno-Mortensen (1 miles)

Restaurants

• Jimboy's Tacos (0.2 miles)
• Popeyes Louisiana Kitchen (0.3 miles)
• Sushi Bar on the sky terrace (0.3 miles)
• King Buffet (0.7 miles)
• Black Bear Diner Reno (0.7 miles)
• Applebee's (0.8 miles)
• Lili's Restaurant (0.9 miles)

Hospitals

• Manor Care (0.7 miles)
• Behavioral Medicine Associates (1.9 miles)
• Renown Rehabilitation Hospital (2.3 miles)

Cafes

• Starbucks (0.8 miles)
• Magpie Coffee Roasters (1.2 miles)
• Coffeebar (1.4 miles)
• Perenn Bakery (1.7 miles)
• Bibo Coffee Company / Bibo Freddo Gelato (1.9 miles)
• Laughing Planet Cafe (1.9 miles)
• Too Soul Tea Co (2 miles)

Transportation

• Reno Tahoe Rental Car (1.5 miles)
• Hertz Rent A Car (1.5 miles)
• Baggage Claim (1.7 miles)
• Reno-Tahoe International Airport (RNO) (1.7 miles)
• Escape Lounges (1.7 miles)
• Terminal C (1.8 miles)
• Enterprise Rent-A-Car (2.2 miles)

Parks

• Bartley Ranch Regional Park (1.7 miles)
• Wingfield Park (2.4 miles)
• Idlewild Park (2.6 miles)