10537 Eagle Falls Way, Reno, NV 89521
For more information about senior living options: (844) 490-3973
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The services are described as the best. They go above and beyond with authentic care and service, caring from the heart. It's described as the most relaxing place to be, helping residents wake up and have a great day. Charlie and Julia are informative and supportive during transitions; the caregivers are warm and attentive. The admins care deeply for their seniors. The owners are kind, caring, and thoughtful. Julia Shepherd is terrific working with families and has a deep background in Assisted Living. This unique facility went out of its way to make a transfer seamless and provided a positive experience.
They claim Amy's Eden mishandled their father's care, leading to his death, and say the company should lose its license. They state the company committed criminal acts and warn others to stay away, saying there are better facilities for end-of-life care. They allege they were blocked from retrieving their father's belongings, were given conflicting messages, and were told items would be discarded with no reliable response. They report that staff deprived the patient of liquids, did not address hygiene, and refused to involve family in medical care despite a medical power of attorney. They accuse staff of frequent turnover (about every two weeks), poor wages, and terrible communication, contributing to inadequate care despite high fees. They say billing was consistently problematic, with late fees and requests for paperwork being mishandled or ignored. They describe abuse allegations, a police report, videos of abuse, and an internal investigation that they feel has not been adequately addressed. They claim the facility showed neglect and did not adequately respond to serious concerns about their loved one's care.Amy's Eden Senior Care appears to be a place that stirs very strong, sometimes conflicting memories in those who have experience with it. On one side, several people describe it as a warm, attentive environment where care feels personalized and sincere. A friend who moved into one of the home's houses says the experience has been wonderful and highly personalized, with care "from the heart with all sincerity." Others echo this sentiment, calling the staff and admins compassionate, describing the facility as a relaxing place where residents can wake up with a sense of a good day ahead. Some families credit particular caregivers and staff with making transitions smoother, and speak highly of the hands-on support they received during difficult moments, praising people like Charlie, Julia, Deena, and Julia Shepherd for their involvement and responsiveness.
There are explicit nods to the quality of care in several reviews. One writer notes "the best services" and says the care exceeds expectations, highlighting authenticity and genuine concern. Others describe staff who treat residents with kindness and empathy, noting how quickly certain caregivers became trusted figures in their loved ones' daily lives. A common thread among these positive accounts is a sense of staff going above and beyond, with mentions of caregivers who fed, comforted, and stayed with residents around the clock to ensure comfort and safety. A few reviews even celebrate how the admins and owners personally engage with families, perceived as kind, caring, and thoughtful.
Yet the picture is far from uniform. A substantial portion of the feedback leans heavily negative, with multiple reviewers describing experiences that they characterize as negligent, unlawful, or abusive. Phrases like "stay away" and "my experience was that this company committed criminal acts" appear in some posts, alongside allegations that the facility mishandled a resident's care and did not honor a loved one's medical power of attorney. Several reviewers claim there were serious lapses in communication, limits on family involvement in medical decisions, and repeated staff turnover that undermined consistent, quality care. There are also repeated complaints about funding and compensation - claims that staff leave due to low wages and that communication within the organization is poor, sometimes accompanied by billing errors and high fees for what is described as inadequate service.
Specific heartbreaking stories anchor many of the negative posts. One reviewer recounts the death of a father and asserts that he died because of mishandling of his care, alleging dehydration, neglect, and a failure to ? the family's involvement. The same review accuses staff of denying access to the patient's medical information and to the powers of attorney, and describes a pattern of miscommunication, with 911 calls and hospital visits resulting from alleged failures in daily care. Another account describes a chaotic administrative side, including disputes over whether personal belongings would be returned. The writer says items were promised for pick-up and then allegedly redirected or withheld, with messages going unanswered and no clear path for retrieval. In addition, there are mentions of an apparent internal investigation by Amy's Eden after complaints of abuse, and of interactions with Adult Protective Services, suggesting a formal process was triggered in at least one case.
Amid these dark notes, other reviewers share a different experience - one that highlights effective crisis support and a successful transition. A particular account praises a smooth transfer for a 98-year-old mother who had outgrown required settings like assisted living, with Charlie and Julia taking decisive steps to support the transition. They describe caregivers as super sweet and attentive, with Roberto singled out as someone who treated a father "as if he were his own family" and formed a trusting rapport that included meaningful conversations. In another positive entry, the admins are praised for their dedication, and the ownership is described as genuinely caring and thoughtful. Some reviewers emphasize that the care team's compassion and hands-on approach helped families feel heard and supported, even in trying circumstances.
There are also notes about actions taken by the facility in response to concerns raised by families. One review mentions that, following a meeting, Amy's Eden claimed to have contacted Adult Protective Services and to be conducting an internal investigation into alleged abuse, while also acknowledging the need to address other issues. There are references to refunds for inappropriate charges and to efforts to resolve problems discussed during meetings. In some posts, families report appreciating these engagements and the willingness of Amy's Eden to address at least some of the concerns raised, even as they struggle with ongoing tensions around care quality, communication, and administrative processes.
Taken together, the collection of reviews paints a portrait of Amy's Eden Senior Care as a place that can feel like a lifeline to some families and a source of grave concern for others. The experiences span a broad spectrum - from deeply positive, affirming memories of compassionate care and seamless transitions to vehement accusations of malpractice, neglect, and unlawful behavior. For anyone considering this facility, the takeaway is clear: there is a need for thorough due diligence. Prospective families should seek explicit, up-to-date information on staffing levels and wages, turnover rates, the facility's licensing status, and how medical information is shared with families and designated powers of attorney. They should ask about how transitions are managed, how abuse allegations are handled, what oversight mechanisms exist, and how billing disputes are resolved. In short, the stories here suggest that Amy's Eden Senior Care can deliver loving, attentive care in some cases, while in others the experience can be fraught with serious concerns about safety, governance, and communication.
2 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Reno Tahoe International (5 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Amy's Eden Assisted Homes, a vibrant assisted living community located in the heart of Reno, NV. Our facility is designed to provide a warm and inviting atmosphere, offering a variety of amenities that promote comfort and well-being for our residents. Enjoy dining in our spacious dining room or relax in beautifully landscaped outdoor spaces and gardens.
Each living area is fully furnished, ensuring residents feel right at home from the moment they arrive. Our dedicated staff is committed to providing exceptional housekeeping services and personalized move-in coordination to facilitate a smooth transition.
At Amy's Eden, we understand that each resident's needs are unique. We offer comprehensive care services tailored to support activities of daily living, including assistance with bathing, dressing, and transfers. Our team coordinates closely with healthcare providers to ensure all medical needs are met effectively. For residents managing specific dietary requirements or diabetes, we provide meal preparation and service that honors individual preferences while adhering to special dietary restrictions.
We believe in keeping our residents engaged and active; thus, we schedule daily activities that foster social connection and personal growth. With transportation arrangements available for medical appointments and visits to doctors, we prioritize accessibility without compromising independence.
Conveniently located near essential amenities—such as parks for leisurely strolls, pharmacies for health needs, numerous physicians for medical care, restaurants for dining out, cafes for casual get-togethers, and hospitals for any emergencies—our community ensures that everything you need is just a short distance away.
At Amy's Eden Assisted Homes, we strive to create an enriching environment where residents can thrive while receiving the support they deserve. Come experience compassionate care combined with a sense of community at our assisted living home in Reno!
Amy's Eden Assisted Homes is located at 10537 Eagle Falls Way, Reno, NV 89521 in Washoe County, Nevada
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Comprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment
Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.
Medicare Coverage for Assisted Living: An In-Depth Exploration
Medicare does not cover assisted living costs, as it focuses on acute medical needs and short-term care, with exceptions for certain medically necessary services like physical therapy. Individuals must explore other options such as Medicaid, veterans' benefits, or long-term care insurance to manage these expenses effectively.
Choosing the Right Senior Care: A Detailed Exploration of Assisted Living and Nursing Homes
Choosing between assisted living and nursing homes involves evaluating emotional and financial factors, with assisted living offering independence and support for daily activities at a lower cost, while nursing homes provide intensive medical care for individuals with significant health needs. The decision is influenced by personal preferences, health status, cognitive function, and varying Medicaid coverage across states.
